Beyond Philosophy

DECEMBER 23, 2014

How can marketers avoid creating a disappointed Customer? I read the BusinessInsider.com blog about “ The 16 Most Disappointing Places to Visit on Earth ,” which included places like Casablanca, Jamaica, and the Pyramids in Cairo. Read more about the book and register for the webinar, here. How Emotions Generate $$$$.

Customer emotions 247

Customer emotions Customer centricity Customer retention Consulting 247

Beyond Philosophy

JANUARY 26, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

Customer centricity 257

Customer centricity Government Customer emotions Consulting 257

Beyond Philosophy

SEPTEMBER 26, 2016

To learn more about these fascinating and compelling concepts for yourself and business, please register for our latest book and FREE book launch webinar: The Intuitive Customer: 7 Imperatives for moving your Customer Experience to the next level (Palgrave Macmillan, 2016). Customer Emotions Are Predictable.

Consulting 419

Consulting Consulting Customer emotions Personalization 419

Beyond Philosophy

JULY 17, 2017

At Sprint, they tied their employee compensation system to reducing churn and the number of calls people made to customer care. They spent time showing customers how to use their phones in the store so they wouldn’t have to call with issues. Hesse didn’t talk about customer emotions.

Technology 332

Technology Consulting Consulting Customer emotions 332

Beyond Philosophy

AUGUST 31, 2016

To learn more about these fascinating and compelling concepts for business, please register for our latest book and FREE book launch webinar: The Intuitive Customer: 7 Imperatives for moving your Customer Experience to the next level (Palgrave Macmillan, 2016). How to Measure Customer Emotions.

Customer emotions 279

Customer emotions Education Consulting Consulting 279

Beyond Philosophy

JULY 13, 2016

Whilst they each have their unique challenges, their insight on Customer Experience shows us the common obstacles that all of us face when tackling such an important facet of our business. Econsultancy heard from the people working on the Customer Experience improvement efforts. How to Measure Customer Emotions.

Customer Experience 278

Customer Experience Airlines Banking Customer centricity 278

Beyond Philosophy

JULY 14, 2015

There are some signs that your Customer relationship is all about you, or one-sided, and they are easier to spot than you think. Many of the things that make personal relationships fail make your relationship with Customers one-sided. I wrote a blog a while back about some friends who only called me when they wanted something.

Customer centricity 366

Customer centricity Customer retention Marketing Customer Experience 366

Beyond Philosophy

SEPTEMBER 27, 2017

It would build goodwill by adjusting its billing practices to alleviate customers’ financial stress, instead of maximizing its own profits by forcing customers to apply for rebates on a case by case basis. In short, it would be attuned to its customers’ emotional reactions.

Wireless 294

Wireless Telecommunications Customer centricity Customer emotions 294

Beyond Philosophy

JULY 11, 2016

EST, for more insight on how to create a customer-centric digital experience for your customers in our 30-minute webinar, “5 Steps for an Effective Customer Centric Digital Transformation.” What do you think would help create an excellent Digital Customer Experience? Register here today !

Customer centricity 306

Customer centricity Consulting Consulting Customer emotions 306

Beyond Philosophy

DECEMBER 5, 2017

We see this sort of thing all the time in our global Customer Experience consultancy. We work with our clients’ Customer Experience team to design a Customer Experience program we want, complete with detailed customer emotion outcome goals but after we roll it out, the customer-facing team carries on as usual, doing what they always do.

Call Center 277

Call Center Customer emotions Consulting Consulting 277

Beyond Philosophy

JULY 6, 2016

If you need help creating an ‘Effective, Customer Centric Digital Transformation’ register now for my webinar on 14th July. If you enjoyed this post, you might be interested in the following blogs: Industry Secrets Leaked: Predicting Customer Behavior. How to Measure Customer Emotions.

Customer centricity 283

Customer centricity Consulting Consulting Customer emotions 283

Beyond Philosophy

OCTOBER 24, 2014

If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1 ROI on Customer Service–New Research from the Economist Intelligence Unit.

Customer emotions 188

Customer emotions Employee engagement Customer centricity Customer retention 188

Beyond Philosophy

AUGUST 29, 2016

When you understand these concepts, you have everything you need to design a Customer Experience that takes full advantage of what we know about customer behavior and how they make decisions. You will understand what you need to do to move your customer experience to the next level. How to Measure Customer Emotions.

Analytics 278

Analytics Consulting Consulting Customer emotions 278

Beyond Philosophy

OCTOBER 18, 2017

The sum of all these moments and their related emotions add up to an overall feeling customers associate with your brand, like that your relationship with the hotel is adversarial as it pertains to mini-bar charges. What we know about customer emotions must translate into the type of experiences we design.

Consulting 341

Consulting Consulting Customer emotions Customer Experience 341

Beyond Philosophy

NOVEMBER 15, 2017

Transactional believe that the customer is important, just not as important as the organization is. Enlightened organizations recognize the significance of customer emotions evoked by their experience, and although they may not have achieved much difference from a Transactional company’s experience yet, the mindset is different.

Customer centricity 315

Customer centricity Journey mapping Consulting Consulting 315

Beyond Philosophy

DECEMBER 22, 2015

Research reports, presentation content through online sites such as LinkedIn-owned SlideShare (which gets close to 60 million visitors a month and has over 15 million registered users), and virtual conferences and webinars have seen significant increase in application.

Marketing 231

Marketing Engineering Consulting Consulting 231

Beyond Philosophy

SEPTEMBER 25, 2017

But in other contexts, it’s impossible to make real improvements in Customer Experience without taking customer emotions into account. Learn how Customers really make decisions that can’t be seen with your data. Register now for our 3 one hour, on demand, webinars Secrets Of Customer Decision Making.

Big data 284

Big data Journey mapping Consulting Consulting 284

NICE inContact

OCTOBER 10, 2019

Most brands now think about customer experience as a series of individual exchanges when a customer purchases and/or complains. However, customer experience is a cycle; it doesn’t end until the customer goes to the competition. Interested in learning other ways the digital age is changing customer expectations?

Customer retention 70

Customer retention Customer Experience Customer emotions Contact Center 70

Beyond Philosophy

JULY 16, 2015

If you enjoyed this post, you might be interested in the following blogs: Negative Emotions and Their Positive Effect. Happiness Exploded: There’s More to Positive Emotions Than You Think. Creating Successful Relationships. RICOH Canada had a vision: to be the most trusted brand with an irresistible appeal in their market.

Customer centricity 337

Customer centricity Personalization Customer emotions Marketing 337

Beyond Philosophy

JANUARY 15, 2021

Most of those experiences have been designed without thought to customer emotions and behavioral science and how you can nudge people along. The question becomes, do you know which direction your Digital Nudges are sending customers, or do you leave it up to chance? Most digital experiences are not deliberate. Register here.

Airlines 249

Airlines Government Customer emotions Marketing 249

JustCall

MAY 14, 2020

Webinars are the easiest way to reach out to maximum customers. Throw up a webinar with support experts. For example, conduct webinars to highlight which particular features are currently more in demand. But customers honored during these tough times definitely will. It also activates the new users.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Webinars are the easiest way to reach out to maximum customers. Throw up a webinar with support experts. For example, conduct webinars to highlight which particular features are currently more in demand. But customers honored during these tough times definitely will. It also activates the new users.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JivoChat

JULY 21, 2021

You might solicit information about your customers and their purchase plans through chat or email surveys. Or, consider seeking customer feedback through Google, Facebook, or Yelp reviews. Your customers are likely busy people. Amazon’s feedback form. Appointment/renewal reminders. An example of package tracking information.

Chatbots 52

Chatbots B2C CRM Customer retention 52

Beyond Philosophy

JUNE 4, 2015

Join us for our webinar, “ OmniChannel Customer Engagement” on Thursday, May 28 th , to learn more how you can manage your diverse channels in a single model to promote your Customer Experience agenda. Having an OmniChannel approach is essential for business today. Register here today!

Customer centricity 353

Customer centricity Technology Marketing Customer Experience 353

Avaya

JUNE 18, 2018

Watch our webinar “How Your Contact Center Can Help You Comply with the New General Data Protection Regulation” to learn more about using Avaya Workforce Optimization to support your GDPR initiatives. The post Three Ways to Get More Value from Your Workforce Optimization Platform appeared first on Avaya Connected Blog.

Quality management 40

Quality management Analytics Coaching Contact Center 40