Beyond Philosophy

MARCH 4, 2019

Now, machines are developing emotional intelligence as well. The latest developments in this field are changing the way we can measure authentic customer emotions in real time. We discussed how technology and facial recognition are changing how to measure authentic customer emotions in real time on our latest podcast.

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Customer emotions Consulting Consulting Technology 256

Beyond Philosophy

JANUARY 23, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

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Customer emotions Customer centricity Customer retention Consulting 315

Beyond Philosophy

JULY 17, 2017

Goldstein has hit on a key point about customer experience. It’s about human interactions, and to get those right, you must create a company culture that prioritizes customer service and satisfaction. Digital technology can enhance the customer experience. Hesse didn’t talk about customer emotions.

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Technology Consulting Consulting Customer emotions 331

Beyond Philosophy

OCTOBER 24, 2014

If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1 ROI on Customer Service–New Research from the Economist Intelligence Unit.

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Customer emotions Employee engagement Customer centricity Customer retention 186

Beyond Philosophy

SEPTEMBER 25, 2017

But in other contexts, it’s impossible to make real improvements in Customer Experience without taking customer emotions into account. This is especially useful when customers don’t behave the way a company thinks they should be behaving. Learn how Customers really make decisions that can’t be seen with your data.

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Big data Journey mapping Consulting Consulting 284

Beyond Philosophy

DECEMBER 22, 2015

Research reports, presentation content through online sites such as LinkedIn-owned SlideShare (which gets close to 60 million visitors a month and has over 15 million registered users), and virtual conferences and webinars have seen significant increase in application.

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NICE inContact

OCTOBER 10, 2019

Here are some of the most revealing statistics on customer experience and customer retention. YoY increase in customer retention, while those without one only see a change of 2.9% Most brands now think about customer experience as a series of individual exchanges when a customer purchases and/or complains.

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