Beyond Philosophy

JUNE 27, 2019

This is not unusual—our research shows that more than 50 percent of a customer’s experience is based on emotions. We discussed this in detail when I hosted the first in a series of webinars for Freshworks, How Consumer Emotions Impact Customer Loyalty. To Improve the Digital Experience, You Can’t Ignore Emotions.

Airlines 345

Airlines Customer emotions Accountability Consulting 345

Beyond Philosophy

MARCH 4, 2019

Now, machines are developing emotional intelligence as well. The latest developments in this field are changing the way we can measure authentic customer emotions in real time. We discussed how technology and facial recognition are changing how to measure authentic customer emotions in real time on our latest podcast.

Customer emotions 256

Customer emotions Consulting Consulting Technology 256

Beyond Philosophy

JULY 6, 2016

These results were based on a survey of 9,000 Chinese customers, about 60 different brands in five industries. This research emphasizes the fact that those organizations that truly embrace the ideology behind a culture of Customer Centricity have enormous potential for opportunity and growth in a new market.

Customer centricity 283

Customer centricity Consulting Consulting Customer emotions 283

JustCall

MAY 14, 2020

Webinars are the easiest way to reach out to maximum customers. Throw up a webinar with support experts. For example, conduct webinars to highlight which particular features are currently more in demand. This make it easy for the customer to connect the dots around their problem with your solution.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Webinars are the easiest way to reach out to maximum customers. Throw up a webinar with support experts. For example, conduct webinars to highlight which particular features are currently more in demand. This make it easy for the customer to connect the dots around their problem with your solution.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JivoChat

JULY 21, 2021

From reward and point programs to special events for VIPs, there are many ways loyalty programs can keep your customers engaged and coming back. Surveys also offer chances for building customer relations, as they provide a high-level view into your customers’ thoughts. Your customers are likely busy people.

Chatbots 52

Chatbots B2C CRM Customer retention 52