Blog Customer emotions Personalization Webinar 
Beyond Philosophy
OCTOBER 9, 2017
The idea I often share is that customer emotions influence over half of your Customer Experience. However, just knowing customers are emotional doesn’t help your business….unless How your customers feel about your experience is the most significant factor to your Customer Experience success.
Beyond Philosophy
JANUARY 28, 2015
Expectations are important to meet (and ideally exceed), particularly when this is the person who decides if whether you stay or go at an organization. Save the wisecracks for your blog. I would argue you should never be this person whether it’s your first 90 days or not! I had to fire a person whose default was “Yes!”
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
MARCH 4, 2019
Now, machines are developing emotional intelligence as well. The latest developments in this field are changing the way we can measure authentic customer emotions in real time. We discussed how technology and facial recognition are changing how to measure authentic customer emotions in real time on our latest podcast.
Beyond Philosophy
SEPTEMBER 26, 2016
It can also be called a trigger, e.g., the person has just heard troubling news. The routine is the habitual behavior, e.g., the person begins chewing on his or her fingernails and cuticles. Now, you feel the emotional result the habitual behavior produces, e.g. the happy, relaxed feelings chewing on one’s fingernails inspires.
Beyond Philosophy
DECEMBER 23, 2014
How can marketers avoid creating a disappointed Customer? I read the BusinessInsider.com blog about “ The 16 Most Disappointing Places to Visit on Earth ,” which included places like Casablanca, Jamaica, and the Pyramids in Cairo. I wish it were as simple as just asking your Customers what they want and getting the real answer.
Beyond Philosophy
JANUARY 26, 2015
It is the responsibility of an organization to put the Customer at the center of everything they do, and to design a deliberate experience showing this. Anything else gets my personal VETO. Read more about the book and register for the webinar, here. 4 Ways to Gain Customers’ Trust in Data Security.
Beyond Philosophy
JULY 13, 2016
Whilst they each have their unique challenges, their insight on Customer Experience shows us the common obstacles that all of us face when tackling such an important facet of our business. Econsultancy heard from the people working on the Customer Experience improvement efforts. How to Measure Customer Emotions.
Expert insights. Personalized for you.
364 
Let's personalize your content