Beyond Philosophy

JULY 17, 2017

At Sprint, they tied their employee compensation system to reducing churn and the number of calls people made to customer care. They spent time showing customers how to use their phones in the store so they wouldn’t have to call with issues. Hesse didn’t talk about customer emotions.

Technology 331

Technology Consulting Consulting Customer emotions 331

Beyond Philosophy

OCTOBER 24, 2014

If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1 ROI on Customer Service–New Research from the Economist Intelligence Unit.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

Avaya

JUNE 18, 2018

Watch our webinar “How Your Contact Center Can Help You Comply with the New General Data Protection Regulation” to learn more about using Avaya Workforce Optimization to support your GDPR initiatives. The post Three Ways to Get More Value from Your Workforce Optimization Platform appeared first on Avaya Connected Blog.

Quality management 40

Quality management Analytics Coaching Contact Center 40