AWS Machine Learning

SEPTEMBER 9, 2022

It stores history of ML features in the offline store (Amazon S3) and also provides APIs to an online store to allow low-latency reads of most recent features. With purpose-built services, the Amp team was able to release the personalized show recommendation API as described in this post to production in under 3 months. Conclusion.

Personalization 72

Personalization APIs Engineering Metrics 72

Hodusoft

AUGUST 30, 2022

With the increasing demand for quick and convenient ways to reach organizations, various innovative technologies have taken place in the past few years. UCaaS, CCaaS, and CPaas are some of the few technologies that have gained a lot of recognition in these years. What is cloud computing? Who all can use cloud computing? What is UCaaS?

APIs 52

APIs Interactive Voice Response Contact Center voip 52

AWS Machine Learning

JULY 24, 2023

They use big data (such as a history of past search queries) to provide many powerful yet easy-to-use patent tools. These tools have enabled Patsnap’s global customers to have a better understanding of patents, track recent technological advances, identify innovation trends, and analyze competitors in real time. client('sts').get_caller_identity()['Account']

APIs 67

APIs Engineering Construction Benchmark 67

Avaya

NOVEMBER 16, 2016

Open APIs: An open API model is advantageous in that it allows developers outside of companies to easily access and use APIs to create breakthrough innovations. At the same time, however, publicly available APIs are also exposed ones. billion GB of data were being produced every day in 2012 alone!)

APIs 72

APIs Transportation Enterprise Healthcare 72

AWS Machine Learning

SEPTEMBER 9, 2022

When the message is received by the SQS queue, it triggers the AWS Lambda function to make an API call to the Amp catalog service. The Lambda function retrieves the desired show metadata, filters the metadata, and then sends the output metadata to Amazon Kinesis Data Streams. Data Engineer for Amp on Amazon. About the authors.

Analytics 69

Analytics Engineering APIs Metrics 69

AWS Machine Learning

JULY 19, 2022

With rapid development in computer vision technology, several third-party tools use computer vision to analyze satellite images and identify objects (like solar panels) automatically. To test the model output, we use a Jupyter notebook to run Python code to detect custom labels in a supplied image by calling Amazon Rekognition APIs.

APIs 70

APIs Metrics Enterprise Government 70

AWS Machine Learning

APRIL 11, 2023

In the post Secure Amazon SageMaker Studio presigned URLs Part 2: Private API with JWT authentication , we demonstrated how to build a private API to generate Amazon SageMaker Studio presigned URLs that are only accessible by an authenticated end-user within the corporate network from a single account.

APIs 70

APIs Accountability Scripts Enterprise 70

AWS Machine Learning

AUGUST 3, 2023

Finally, we show how you can integrate this car pose detection solution into your existing web application using services like Amazon API Gateway and AWS Amplify. For each option, we host an AWS Lambda function behind an API Gateway that is exposed to our mock application. Aamna Najmi is a Data Scientist with AWS Professional Services.

APIs 63

APIs Scripts Engineering Technical Support 63

AWS Machine Learning

NOVEMBER 29, 2023

Amazon SageMaker notebook jobs allow data scientists to run their notebooks on demand or on a schedule with a few clicks in SageMaker Studio. With this launch, you can programmatically run notebooks as jobs using APIs provided by Amazon SageMaker Pipelines , the ML workflow orchestration feature of Amazon SageMaker.

APIs 83

APIs Management Engineering Big data 83

AWS Machine Learning

AUGUST 2, 2023

Accessibility of digital content for blind and low vision – This is primarily enabled by assistive technologies such as screenreaders, Braille systems that allow touch reading and writing, and special keyboards for navigating websites and applications across the internet. Tanvi Singhal is a Data Scientist within AWS Professional Services.

Enterprise 71

Enterprise Healthcare APIs Big data 71

AWS Machine Learning

JULY 19, 2023

When that job is done, you can invoke an API that summarizes the text or answers questions about it. Randy has held a variety of positions in the technology space, ranging from software engineering to product management. In entered the Big Data space in 2013 and continues to explore that area.

Construction 63

Construction APIs Big data Engineering 63

AWS Machine Learning

AUGUST 15, 2022

Document is a wrapper function used to help parse the JSON response from the API. It provides a high-level abstraction and makes the API output iterable and easy to get information out of. We can use AWS serverless technologies such as AWS Lambda for further automation of these business rules. TDocumentSchema().load(response)

Banking 74

Banking APIs Accountability Analytics 74

Stratifyd

JANUARY 3, 2019

Maintain and develop Stratifyd’s API layer and/or analytics pipeline. Identify and learn new approaches and technology as needed. Professional experience working with systems designed to deliver and operate on streaming data in near-real-time, or personal projects related to the same. and Python/C API. Master’s degree.

Engineering 40

Engineering APIs Analytics Healthcare 40

AWS Machine Learning

JANUARY 26, 2024

As your organization advances its use of emerging technologies such as generative AI and LLMs, overall organizational resiliency should be considered as a cornerstone of a layered defensive strategy to protect assets and lines of business from unintended consequences.

Best practices 123

Best practices Government Engineering Accountability 123

aircall

APRIL 16, 2021

SaaS works well for a variety of general use cases, including: Data backup. Big data analytics. Flexibility – SaaS uses an open API (application programming interface) technology. Mobility – Cloud computing technology works in connection with cellular technology. It doesn’t discriminate!

SaaS 62

SaaS Sales Coaching APIs 62

AWS Machine Learning

JULY 19, 2022

We set the OutputFormat to mp3 , which tells Amazon Polly to generate an audio stream for this API call. We again use the start_speech_synthesis_task method but specify OutputFormat to json , which tells Amazon Polly to generate speech marks for this API call. About the authors.

Engineering 84

Engineering APIs Education Best practices 84

Hello Customer

JUNE 21, 2023

In 2018 we saw a similar evolution in the data space. Up until then, organizations often used big data warehouses to centralize all their data. The downside was that that data never fitted a specific use case: the finance department wants to see data in a different way than the product or marketing team.

Customer Experience 52

Customer Experience Engineering Feedback Finance 52

Xaqt

FEBRUARY 6, 2020

At the time, Latigent was the leading Business Intelligence provider for call centers, and we were focused on leveraging emerging technology to move that value proposition forward. technologies were first emerging. Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

aircall

MAY 24, 2021

In today’s marketplace, it’s hard to survive without the cloud, big data, APIs, IoT, machine learning, artificial intelligence, automation, and mobile technologies. IT personnel aren’t familiar with cloud technology. Two things are driving digital transformation—technology and evolving customer expectations.

Best practices 62

Best practices Call Center Technology Analytics 62

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Innovative technologies for enhancing caller interactions. The agent is a customer service hero. What are your customers saying about your company or your competitors?

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Innovative technologies for enhancing caller interactions. The agent is a customer service hero. What are your customers saying about your company or your competitors?

Analytics 40

Analytics Call Center Customer centricity Construction 40

Natalie Petouhof

FEBRUARY 24, 2016

Big Data & Analytics. Global companies are setting up GICs to harness new technologies such as social, mobile, analytics and cloud. ANSR Consulting helps the joint venture provide strategic, technology-driven solutions that drive competitive advantage and incremental revenue for the companies involved.

Government 40

Government Consulting Consulting Analytics 40

Xaqt

JUNE 22, 2020

The innovation quagmire in the Call Center Reporting and Analytics space is rooted in three key issues: Vendor's who's contact center suites are an amalgamation of various acquisitions, such as: Cisco, Avaya, Genesys, NICE and Verint have done a poor job of providing integrated data and reporting across their own portfolios.

Call Center 52

Call Center Contact Center Analytics Engineering 52

CSM Magazine

JULY 28, 2015

When technology was deployed, it was predominately committed to optimizing the BPO infrastructure and managing “bums in seats” BPO suppliers focused on solutions that could mitigate operational costs and driving process efficiency. The challenge for many providers is executing on this vision.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

Nicereply

MAY 28, 2020

You can look for these phrases by reading the conversations there, exporting the data to Excel or using a customer support analytics and automation app that loads, indexes and tags the historical conversations, making it available for searching and exploring. In general, the more training data you have, the better.

Customer Support 92

Customer Support APIs Big data Personalization 92

AWS Machine Learning

OCTOBER 4, 2022

One of the main drivers for new innovations and applications in ML is the availability and amount of data along with cheaper compute options. Although you can configure a local data path for many of the local pipeline steps, Amazon S3 is the default location to store the data output by the transformation. About the authors.

Scripts 72

Scripts Engineering Management APIs 72

Natalie Petouhof

MAY 27, 2016

The Customer Service Playbook for Integration of Traditional, Digital, Social and Mobile Customer Service Strategies and Technologies-Upcoming. Tweet If you are wondering what I have been up to lately, I thought I would put all the research I have published into one place. ROI of Social Customer Service- Upcoming. •

CRM 40

CRM Automotive Analytics Big data 40

aircall

MARCH 19, 2021

With all the available customer data companies have at their disposal to enhance the performance of customer service, sales, and marketing efforts, a remarkable 73% of companies still do not use it effectively. And out of those who do practise data collection, only 12% analyze it. Best Practices of Customer Data Management.

Sales 62

Sales CRM Marketing Best practices 62

Enghouse Interactive

JULY 10, 2018

You may be wondering “How can credit unions keep this philosophy alive and thriving amidst a technology filled world?” With the rise of rise digital technologies members are looking to self-service first. For Partner Colorado, Enghouse’s use of open APIs allows integration with the in-house CRM.

Self service 40

Self service CRM Contact Center Analytics 40

AWS Machine Learning

MAY 8, 2023

In this post, we address these limitations by implementing the access control outside of the MLflow server and offloading authentication and authorization tasks to Amazon API Gateway , where we implement fine-grained access control mechanisms at the resource level using Identity and Access Management (IAM). Adds an IAM authorizer.

APIs 71

APIs Government Accountability Scripts 71

Dialer 360

DECEMBER 14, 2018

The problem is technology advanced as much as instant pace than the call center can adapt to at least for now. Digital transformation with apps of latest technologies has entirely restructured the modern business. These offer applications with open APIs provide a new level of customization and integration. Personalization.

Call Center 21

Call Center Analytics Customer centricity APIs 21

AWS Machine Learning

NOVEMBER 14, 2023

In the era of big data and AI, companies are continually seeking ways to use these technologies to gain a competitive edge. At the core of these cutting-edge solutions lies a foundation model (FM), a highly advanced machine learning model that is pre-trained on vast amounts of data.

Management 90

Management APIs Best practices Calibration 90

AWS Machine Learning

MARCH 22, 2023

Access and permissions to configure IDP to register Data Wrangler application and set up the authorization server or API. For data scientist: An S3 bucket that Data Wrangler can use to output transformed data. His knowledge ranges from application architecture to big data, analytics, and machine learning.

APIs 80

APIs Engineering Analytics Scripts 80

Callminer

JULY 15, 2019

Join leading smart home service provider Vivint’s Ben Austin and Jacob Miller for an enlightening session on how they have designed and utilized automated speech analytics to extract KPI targeted scores and route those critical insights through an API to their own customized dashboard to track and coach on agent scoring/behaviors.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

AWS Machine Learning

JANUARY 4, 2024

NLP SQL enables business users to analyze data and get answers by typing or speaking questions in natural language, such as the following: “Show total sales for each product last month” “Which products generated more revenue?” In entered the Big Data space in 2013 and continues to explore that area. Arghya Banerjee is a Sr.

Best practices 119

Best practices Enterprise Engineering APIs 119

AWS Machine Learning

NOVEMBER 17, 2023

Generative AI models have the potential to revolutionize enterprise operations, but businesses must carefully consider how to harness their power while overcoming challenges such as safeguarding data and ensuring the quality of AI-generated content. As a Data Engineer he was involved in applying AI/ML to fraud detection and office automation.

APIs 95

APIs Enterprise Big data Chatbots 95

AWS Machine Learning

FEBRUARY 1, 2024

Because the interface between agents and tools is less formally defined than an API contract, you should monitor these traces not only for performance but also to capture new error scenarios. Randy has held a variety of positions in the technology space, ranging from software engineering to product management.

Best practices 112

Best practices Engineering SaaS APIs 112