APIs Big data CRM Technology 
Hodusoft
AUGUST 30, 2022
With the increasing demand for quick and convenient ways to reach organizations, various innovative technologies have taken place in the past few years. UCaaS, CCaaS, and CPaas are some of the few technologies that have gained a lot of recognition in these years. What is cloud computing? Who all can use cloud computing? What is UCaaS?
aircall
APRIL 16, 2021
For example, sales and support teams have been using CRM systems for quite some time. The combination of a CRM system, cloud-based phone system, and sales or support integrations brings all the right digital tools to a central, accessible location and syncs them together seamlessly. Big data analytics. Email platforms.
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aircall
MARCH 19, 2021
With all the available customer data companies have at their disposal to enhance the performance of customer service, sales, and marketing efforts, a remarkable 73% of companies still do not use it effectively. And out of those who do practise data collection, only 12% analyze it. Here are the main differences between a CDP and a CRM.
Xaqt
FEBRUARY 6, 2020
At the time, Latigent was the leading Business Intelligence provider for call centers, and we were focused on leveraging emerging technology to move that value proposition forward. technologies were first emerging. Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet.
Natalie Petouhof
MAY 27, 2016
Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • The Customer Service Playbook for Integration of Traditional, Digital, Social and Mobile Customer Service Strategies and Technologies-Upcoming.
Talkdesk
JANUARY 16, 2018
Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Innovative technologies for enhancing caller interactions. The agent is a customer service hero. What are your customers saying about your company or your competitors?
Talkdesk
JANUARY 16, 2018
Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Innovative technologies for enhancing caller interactions. The agent is a customer service hero. What are your customers saying about your company or your competitors?
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