Whitepages Pro

OCTOBER 7, 2019

We’re excited to announce that Ekata has won a 2019 API World Award for: Best in Payment APIs. The 2019 API Awards celebrate technical innovation, adoption, and reception in the API & Microservices industries, as well as use by a global developer community. So what makes our API award-winning? .

APIs 40

APIs Engineering Marketing Technology 40

Nexmo

APRIL 30, 2020

We live in an increasingly digital world, and kids are often the first to use new technologies and applications. They may be competent at using digital technologies, but they don’t always understand online security, including which data they can share with strangers, and which they must not. Android 10 Call Redirection Feature.

APIs 71

APIs Technology 71

Cyara

MARCH 12, 2021

This was also an ideal time to ask your developer colleague that burning question: “What IS an API?”. Maybe they would chat about the latest episode of their favorite TV shows or discuss a recent sports event unencumbered by the muffling of a mask.

APIs 67

APIs Technology 67

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

Babelforce

JULY 1, 2021

Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. So the API sits between them and translates. Ok – so what’s “API integration”? API integration helps them to understand one another. .

APIs 52

APIs Call Center CRM Contact Center 52

COPC

OCTOBER 26, 2023

Related CX Technology Consulting Fusing technology and expertise to design and deliver exceptional service journeys. Crafting LLM AI Assistants: Roles, Process and Timelines Using the latest AI may seem as easy as developers using APIs in commercial LLM options like OpenAI.

Technology 76

Technology Customer Experience APIs Consulting 76

Nuance

NOVEMBER 21, 2019

Application programming interfaces (APIs) enable organizations to personalize technology to their business needs, without having to build the software from scratch. And now, with Nuance Intelligent Engagement APIs for Conversational AI Services, we’re offering a more accessible approach for brands to unlock innovation for their brand.

APIs 45

APIs Contact Center Technology Personalization 45

Nuance

NOVEMBER 21, 2019

Application programming interfaces (APIs) enable organizations to personalize technology to their business needs, without having to build the software from scratch. And now, with Nuance Intelligent Engagement APIs for Conversational AI Services, we’re offering a more accessible approach for brands to unlock innovation for their brand.

APIs 45

APIs Contact Center Technology Personalization 45

Jive

JUNE 11, 2018

What’s an API integration? Businesses face complex technological demands, many of which they can satisfy with API integration. Application programming interface (API) refers to very specialized pieces of computer code. That’s why there are more than 16,500 APIs in existence right now, with more on the way.

APIs 75

APIs Enterprise CRM Management 75

Cisco - Contact Center

NOVEMBER 16, 2023

There is no better place to learn about new trends and technologies.… Cisco Live 2023 starts in person on December 5-8, 2023 in Melbourne, Australia at the Melbourne Convention and Exhibition Centre. Read more on Cisco Blogs

APIs 52

APIs Technology Personalization 52

Nexmo

AUGUST 29, 2017

As the technology that supports human communication continues to evolve, we’ve come nearly full circle when it comes to speech. The post Anatomy of a Voice API: What Is It? Communication via Voice has been under some pretty stiff competition from SMS and other text-based, real-time communications channels in the past few years.

APIs 124

APIs Technology 124

Cyara

MARCH 24, 2021

Recently on the blog, we offered an easy-to-understand overview about What Is an API.

APIs 67

APIs Customer Experience Technology 67

AWS Machine Learning

MARCH 7, 2024

The Streamlit web application calls an Amazon API Gateway REST API endpoint integrated with the Amazon Rekognition DetectLabels API , which detects labels for each image. Constructs a request payload for the Amazon Bedrock InvokeModel API. Invokes the Amazon Bedrock InvokeModel API action.

APIs 123

APIs Entertainment Construction Advertising 123

AWS Machine Learning

MARCH 29, 2024

The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex.

Cloud contact 97

Cloud contact Chatbots Contact Center APIs 97

Interactions

APRIL 2, 2020

From better customer experience, to reduced operational costs, to improved agent experience, these technologies can transform your business in so many ways. The employees were skeptical and baffled that a technology could hold so much promise. . Conversational AI is not one technology, it’s many.

Technology 71

Technology APIs Customer Experience Management 71

AWS Machine Learning

OCTOBER 30, 2023

It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure. Customers are building innovative generative AI applications using Amazon Bedrock APIs using their own proprietary data.

APIs 129

APIs Big data Accountability Enterprise 129

AWS Machine Learning

MARCH 1, 2024

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

APIs 113

APIs Finance Chatbots Enterprise 113

AWS Machine Learning

JANUARY 10, 2024

The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint. API Gateway invokes a Lambda function to initiate model updates.

APIs 104

APIs Construction Engineering Analytics 104

AWS Machine Learning

APRIL 5, 2024

It’s based on the same proven, highly scalable, deep learning technology developed by Amazon’s computer vision scientists to analyze billions of images and videos daily. Amazon Rekognition includes a simple, easy-to-use API that can quickly analyze any image or video file that’s stored in Amazon Simple Storage Service (Amazon S3).

APIs 110

APIs Advertising Enterprise Technology 110

Connect

MAY 25, 2023

Against a backdrop of increasing economic uncertainty and rising competition, business leaders must leverage technology to gain and maintain a competitive advantage to attract and retain customers and employees. From an EX perspective, employees are problem-solvers who require technological support to enable these skills.

Technology 64

Technology Self service Revenue potential Analytics 64

NobelBiz

FEBRUARY 21, 2023

What are the most effective call center technologies for increasing customer engagement? And which call center technologies should you use? To succeed, all you need is the right call center technologies: 1. You must deploy actual omnichannel technologies. How critical is customer engagement? We answer it all.

Call Center 52

Call Center Technology Interactive Voice Response Automatic Callback 52

TechSee

APRIL 22, 2024

While new technologies offer incredible promise, customer adoption is a very real challenge. One common misstep in deploying new CX technologies is requiring customers to download apps or go through similar technical hurdles. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs.

APIs 109

APIs Scripts Technology Best practices 109

TechSee

APRIL 22, 2024

While new technologies offer incredible promise, customer adoption is a very real challenge. One common misstep in deploying new CX technologies is requiring customers to download apps or go through similar technical hurdles. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs.

APIs 109

APIs Scripts Technology Best practices 109

AWS Machine Learning

NOVEMBER 17, 2023

The action is an API that the model can invoke from an allowed set of APIs. Action groups are mapped to an AWS Lambda function and related API schema to perform API calls. Customers converse with the bot in natural language with multiple steps invoking external APIs to accomplish subtasks.

APIs 91

APIs Customer Service Construction Analytics 91

AWS Machine Learning

NOVEMBER 17, 2023

In this post, we explain the common practice of live stream visual moderation with a solution that uses the Amazon Rekognition Image API to moderate live streams. There are charges for Amazon S3 storage, Amazon S3 API calls that Amazon IVS makes on behalf of the customer, and serving the stored video to viewers.

APIs 93

APIs Engineering Advertising Accountability 93

AWS Machine Learning

FEBRUARY 29, 2024

The Retrieve and RetrieveAndGenerate APIs allow your applications to directly query the index using a unified and standard syntax without having to learn separate APIs for each different vector database, reducing the need to write custom index queries against your vector store.

APIs 118

APIs Healthcare Scripts Enterprise 118

Expivia

FEBRUARY 15, 2024

With a suite of tools ranging from Enlighten Actions to Autopilot and beyond, NICE CXone is setting a new standard for what businesses can expect from their customer service technology. While the full Studio application is not all there yet, it is a significant step in the right direction and sorely needed.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

MARCH 26, 2024

The next stage is the extraction phase, where you pass the collected invoices and receipts to the Amazon Textract AnalyzeExpense API to extract financially related relationships between text such as vendor name, invoice receipt date, order date, amount due, amount paid, and so on. It is available both as a synchronous or asynchronous API.

APIs 95

APIs Construction Analytics Enterprise 95

AWS Machine Learning

MAY 16, 2024

The main AWS services used are SageMaker, Amazon EMR , AWS CodeBuild , Amazon Simple Storage Service (Amazon S3), Amazon EventBridge , AWS Lambda , and Amazon API Gateway. Real-time recommendation inference The inference phase consists of the following steps: The client application makes an inference request to the API gateway.

Personalization 98

Personalization APIs Scripts Technical Support 98

AWS Machine Learning

NOVEMBER 23, 2022

This technology enables organizations to deliver telehealth solutions, which monitor and detect conditions that can put patient health at risk. You can create and manage a Timestream database via the AWS Management Console , from the AWS Command Line Interface (AWS CLI), or via API calls.

Technology 76

Technology Healthcare APIs Management 76

TechSee

MARCH 21, 2024

Fiber optic technology has emerged as a leading solution, offering unparalleled speed and reliability. Additionally, this inefficiency hampers providers’ ability to quickly recoup their investment in the expansive fiber infrastructure, delaying the realization of the full economic benefits of this advanced technology.

Self service 124

Self service APIs Upselling Contact Center 124

Natalie Petouhof

APRIL 7, 2016

They founded this on the belief that information, technology and great people could combine to bring new, highly customized financial products directly to consumers. Foundational things like: APIs that matter, are easy to integrate and are standards-based. It isn’t just about APIs, SDKs or toolkits.

APIs 40

APIs Finance Banking Engineering 40

AWS Machine Learning

MARCH 22, 2023

You can then use your custom model via the Rekognition Custom Labels API and integrate it into your applications. After the datasets are created, we train a Custom Labels model using the CreateProjectVersion API. To invoke this API, the caller needs to have the necessary AWS Identity and Access Management (IAM) permissions.

APIs 84

APIs Metrics Engineering Feedback 84

Expivia

JANUARY 19, 2021

You guys may think I am crazy, but I think I found the technology that will be changing the customer service and customer experience industry to levels we have never thought of. Currently, we are using call center technology to either gauge the CX (CSAT, NPS, Sentiment.) Virtual Reality, I believe, is the future of customer experience.

Technology 52

Technology Customer Experience Brand ambassadors Chatbots 52

AWS Machine Learning

NOVEMBER 6, 2023

You can use the adapter for inference by passing the adapter identifier as an additional parameter to the Analyze Document Queries API request. Adapters can be created via the console or programmatically via the API. The API request is similar to the Amazon Textract Queries API request, with the addition of the AdaptersConfig object.

APIs 106

APIs Best practices Banking Accountability 106

AWS Machine Learning

AUGUST 4, 2023

When a version of the model in the Amazon SageMaker Model Registry is approved, the endpoint is exposed as an API with Amazon API Gateway using a custom Salesforce JSON Web Token (JWT) authorizer. frameworks to restrict client access to your APIs. For API Name , leave as default (it’s automatically populated).

APIs 82

APIs Scripts Management Accountability 82

Edify

JANUARY 4, 2021

Matt considers himself a largely self-taught programmer, bolstered by a degree in Computer Technology from Purdue. He focused primarily on API development and worked on a voice platform. In his role as Director of Platform at Edify, Matt is still heavily focused on API development, both the PHP and Node.js

APIs 96

APIs Contact center software Engineering Contact Center 96