Concentrix Catalyst Achieves Salesforce Summit Partner Status 

Setting a New Standard For Digital Transformation in the CX, Loyalty, and Digital Selling Spaces 

Concentrix Catalyst, the experience design and engineering team at Concentrix + Webhelp, today announced that it has been named a Salesforce Summit Partner, the highest level of partnership in the Salesforce ecosystem. The Summit Partner level (formerly known as Platinum) represents the pinnacle tier within the Salesforce Partner Program. It is exclusively granted to partner organizations that showcase an extraordinary dedication to their Salesforce partnership and possess a profound understanding of the diverse range of Salesforce products and solutions. This distinction is bestowed upon only a small fraction of the partner community, and it elevates our partnership to one of the most exclusive and prestigious within the Salesforce ecosystem. This recognition is based on annual evaluations of customer success, innovation, growth, and sustainable development across the globe. 

The Catalyst Salesforce practice boasts more than 500 employees who work with customers across various industries, including technology, retail, communications, financial services, manufacturing, and more. The practice specializes in modernizing the contact center, and Catalyst earns a 5/5 for customer satisfaction ensuring high adoption and time-to-value for critical industry products in automotive and loyalty. 

“Catalyst’s bold results-based approach has generated real value for our enterprise customers, and we’re excited to be recognized as a Salesforce Summit Partner for our performance supporting companies to leverage the power of Salesforce effectively,” said Matt Dillon, Managing Director, Salesforce. “I’m so proud of the talented community of Salesforce practitioners that consistently delight our customers.” 

Concentrix + Webhelp designs, builds, and runs outcomes to drive scalability, revenue, and efficiencies from marketing, sales, services, and revenue operations. With decades of contact center, automotive, and loyalty IP, we have been able to deploy outcomes quickly to clients to ensure success and achieve a high ROI in the Salesforce clouds and industries.  

Concentrix + Webhelp has a 15-year partnership with Salesforce, offering complete customer journey support, with a commitment to successful outcomes. Grounded in this experience, we’ve aligned with Salesforce as a leading Salesforce contact center services provider, evolving generative AI for the contact center by defining service offerings, repeatable solutions, and thought leadership, while driving value for contact centers around the globe. 

“I’m excited about this accomplishment for Catalyst as it is underpinned by our increased go to market efforts with Salesforce. We are poised to expand our growth with Salesforce in our next fiscal year, leveraging the aggressive Generative AI roadmap across all their core clouds,” said Jennifer Winter, EVP of Global Strategic Partnerships at Concentrix + Webhelp. 

In addition, Catalyst has been an ISV (Independent Software Vendor), OSP (Outsource Service provider), and SI (Systems Integrator) for decades, which includes recognition as a Salesforce Product Design partner with Loyalty and Auto Cloud.