Automotive Maturity Assessment Results – Leading

Congratulations! Based on your responses, we consider your organization to be among those who are leading the way in automotive CX.

Like other respondents in the Leading category of our 2023 Automotive CX Executive Report, you consistently scored well (top box) across all macro CX categories, from setting vision and strategy to resourcing to implementing those strategies that affect day-to-day CX. Leading respondents represented 9% of our original survey sample.

As a Leading organization, your priority should be to continue to evolve your vision of what great CX means to your brand. There’s a good chance you may just need a different point of view to help you overcome your remaining hurdles to great CX.

Your assessment results summary is available to download, providing detail on opportunities and next steps specific to those respondents who fall into the Leading category.

If you have not already done so, we invite you to review our full 2023 Automotive CX Executive Report, which provides key insights behind automotive CX maturity levels.

We also invite you to share the Automotive Maturity Assessment with your colleagues.