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[White Paper] Frost & Sullivan: The Analytics-Driven Contact Center

Aspect

Enable predictive routing based on contact center forecasting . Learn more a bout how analytics can improve your contact center. Download the white paper Frost & Sullivan: The Analytics-Driven Contact Center 2019. .

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My Latest White Paper - Re-Thinking the On-Hold Experience

Jon Arnold

While it may be a necessary evil for customer “service”, there’s also an opportunity for contact centers and brands to use that time in a more constructive, engaging fashion. When it comes to personalizing customer experience, this is just one more form of interaction that is fully in the control of the contact center.

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New White Paper for NICE - Business Value of AI Beyond the Contact Center

Jon Arnold

Got a new white paper to share - this one is for NICE , and is a bit of a sequel to an earlier white paper I did for them. I touched on it briefly during a webinar last week, and to get the full story, here’s the registration link for downloading.

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[White Paper] Contact Centers of the Future: Creating Tomorrow’s Experience

VocalCom

The post [White Paper] Contact Centers of the Future: Creating Tomorrow’s Experience appeared first on Vocalcom Blog.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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An Enterprise-Wide Approach to Connected Customer Experiences - My Latest White Paper for Cisco

Jon Arnold

This last scenario applies to my latest white paper, and most recent white paper done for Cisco. The topic speaks to the growing need for businesses to think about CX in broader terms than the contact center. The white paper is listed there, along with a public link where no further registration is required.

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The Top Contact Center Trends to Watch in 2019 [White Paper]

Fonolo

No, it’s the top contact center trends to watch for in 2019. As the sun sets on 2018, contact center superheroes should watch for the plots, characters, and villains within them. In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center.

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How to Cut the High Cost of Contact Center Agent Attrition

When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down. This white paper takes an in-depth look at the problem and explains how outsourcing can be used to fix it.

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The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.