3CLogic

JANUARY 31, 2022

A recent survey shows 32% of customers expect organizations to be both more empathetic and more responsive going forward. Personalization has also become a critical part of the customer experience, with research showing 80% of customers are more likely to do business with a company that offers personalized experiences.

Contact Center 59

Contact Center Customer Experience contact center solutions CRM 59

3CLogic

MAY 26, 2022

If you are seeing a significant drop in customers or stagnated growth in net new customers, the best way to center the new expectations for customer experience is an informed customer experience strategy that can even help you achieve — and exceed — your revenue goals. every year from 2022 to 2030.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

Call Journey

JUNE 18, 2019

Pictured above, our VP for Sales in North America, Brett Marsh, discussed how Call Journey’s AI-powered solution, the Emotive Voice Steams (EVS), can help increase ROI, enhance CX, strengthen compliance and risk mitigation, and automate QA. .

contact center solutions 40

contact center solutions Analytics Engineering Contact Center 40

Hodusoft

JANUARY 16, 2024

HoduSoft at 31st Convergence India Expo: Showcasing Next-Gen Communication Solutions The 31st Convergence India Expo is just around the corner, and HoduSoft is all set to make an impactful presence at this event. All the solutions offered by HoduSoft are designed to align with the evolving needs of modern businesses.

Interactive Voice Response 52

Interactive Voice Response Contact center software contact center solutions Contact Center 52

Talkdesk

JULY 10, 2019

Talkdesk customer Chillisauce is one of the U.K.’s s fastest growing event agencies, eliminating the pressure of planning by providing a seamless white-glove service to help groups and companies across Europe create amazing event experiences.

Contact Center 48

Contact Center contact center solutions Analytics Metrics 48

JustCall

MAY 23, 2023

JustCall is heading to the Customer Contact Week held in Las Vegas this June, and we want you to join us for the launch of our AI-powered platform.Plus, hear from our founder during an insightful fireside chat. That’s why creating seamless customer journeys are essential for gaining a competitive edge.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

Hodusoft

AUGUST 21, 2023

Knowing the importance of staying at the forefront of technological advancements, HoduSoft, a pioneer in communications software solutions is all set to participate in the 11th Annual CNC EXPO 2023. The event is scheduled to take place from 25 th August to 27 th August 23 at Hitex, Hyderabad.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

TeleDirect

FEBRUARY 14, 2024

At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Read our guide to cloud-based customer service to learn more about it. Cloud Contact Center: What Is It & How Does It Work? Your brand can provide this, too. It’s 100% yours.

Cloud contact 48

Cloud contact Contact Center contact center solutions Chatbots 48

CX Global Media

SEPTEMBER 26, 2017

I met up with Justin Robbins at the opening Demo Hall Bash at the CCDemo in Las Vegas to find out about the top trends in contact centers today. What are the top 3 trends in contact center today?” Employee satisfaction will not deliver a better customer experience. Click to Tweet. Click to Tweet.

Contact Center 189

Contact Center Employee engagement Chatbots contact center solutions 189

JustCall

JUNE 28, 2023

Thousands of contact center leaders and professionals from around the globe gathered at one of the largest contact center event series from June 19th-22nd, 2023 for Customer Contact Week at Caesar’s Forum in Las Vegas.

Contact Center 52

Contact Center contact center workforce contact center solutions Engineering 52

Talkdesk

APRIL 1, 2020

On the other hand, you know you’ve been wanting to move your contact center to the cloud to take advantage of efficiencies, cost savings and better customer experiences, but haven’t had a compelling event to make the move. If there was ever a compelling event, COVID-19 is it. Why not embrace the opportunity?

Call Center 105

Call Center contact center solutions Contact Center Cloud contact 105

Hodusoft

SEPTEMBER 27, 2023

HoduSoft Honored with Omnichannel Contact Centre Excellence Award In today’s technologically advanced world of customer service and contact center solutions, companies that emphasize innovation and excellence are gaining a lot of success.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response Contact Center 52

NobelBiz

JUNE 29, 2021

The customer experience is critical to every company’s long-term viability. This customer journey’s enhancement is a work in progress. Outsourcing is the greatest option, allowing companies to focus their approach on their customers. Companies gain from using a contact center along the client journey in three ways.

Customer Experience 52

Customer Experience Contact Center CRM Customer centricity 52

Serenova

AUGUST 4, 2020

Call Centers 101: The Guide to Call Centers and Which Works Best for Your Business. Every business aspires to be loved by its customers. However, creating a customer experience that engenders lasting customer loyalty and affection requires organizational-wide commitment and prioritization, often with C-level support.

Call Center 98

Call Center Interactive Voice Response contact center solutions Contact Center 98

Anexa BPO

NOVEMBER 6, 2022

It’s hard to believe that it’s been 25 years since the first EXPO RC event was held. For those who aren’t familiar, EXPO RC is an annual trade show that focuses on customer relations and customer service. And this year’s event, which took place in Madrid, was no exception.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Call Journey

JULY 21, 2020

Call Journey, the leading pioneer in Conversation Analytics, recently attended the virtual G-Summit ANZ 2020, the largest Customer Experience event in ANZ by Genesys. Spearheading one of the sessions in this jam-packed two-day event was Call Journey CEO Paul Humphrey.

contact center solutions 52

contact center solutions Analytics Enterprise Contact Center 52

JustCall

MARCH 9, 2023

Providing delightful customer service is as necessary as the quality of your services or products. As per Shep’s ACA 2022 study Top 6 Contact Center Features Every contact center solution provides plenty of features to enhance contact center functionality.

Contact Center 52

Contact Center Interactive Voice Response Customer Service Contact center software 52

Zoom International

JUNE 7, 2018

Upstream Works and ZOOM International Announce Cisco Solution Partnership. Delivering Best-In-Class Customer Experiences for Smarter, Next-Gen Cisco Contact Centers. Franklin, Tennessee, June 7, 2018 – ZOOM International and Upstream Works Software Ltd.

Customer Experience 40

Customer Experience contact center solutions Contact Center Call Center 40

Call Experts

OCTOBER 5, 2023

By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs. Choosing a contact center that can scale with your business is essential. Agent Training and Support Your agents are the face of your customer service operation.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

JustCall

MARCH 7, 2023

Whenever you hear the term contact center, you imagine cubicles filled with employees, headsets on their heads resolving customers’ queries. Thanks to cloud contact center solutions, today, organizations can host their contact centers at a third-party data center.

Contact Center 52

Contact Center Cloud contact Contact center software contact center solutions 52

Talkdesk

APRIL 7, 2020

This year we are transforming Opentalk® into a virtual event — all online and at no cost to you — on May 6. This free, immersive experience will give you access to extraordinary insights from the most disruptive and innovative speakers in customer experience (CX). Four specific strategies for wowing customers every time.

Customer Service 81

Customer Service Wireless contact center solutions Cloud contact 81

CX Global Media

JULY 26, 2017

Needless to say, complaints went up, lost customers went up, customer experience declined, and Sally had the CEO in her office. Not to point another finger, but Sally did not purchase contact center communications cloud solution. Regardless, she managed the center and owned the customer experience in it.

Contact Center 159

Contact Center SaaS Call Center Technical Support 159

Call Journey

DECEMBER 17, 2019

Hosted by Genesys , the global leader in omnichannel customer experience and contact center solutions , the event provides a venue for these individuals to learn and exchange insights, strategies, tools and knowledge to deliver better and more improved CX, products, and services to customers and prospects. “It

contact center solutions 75

contact center solutions Analytics Sales Contact Center 75

3CLogic

AUGUST 3, 2021

To keep up with the digital competition and deliver an exceptional customer experience , contact centers must reduce their caller’s average time in queue. Failing to do so could result in a series of business challenges including lost sales, diminished customer loyalty, and damaged employee morale.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

Serenova

JUNE 24, 2020

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Organizations that deliver consistently positive customer experiences thrive through any crisis. What Makes a Good Omnichannel Customer Experience?

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Talkdesk CX Cloud contact center – Talkdesk, Inc.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

Aspect

JANUARY 15, 2018

Getting the bag of food from the shelf to the cart, from the cart to the car and from the car to the house is reminiscent of the strongman event, Super Yolk. SMS improves the customer experience by providing a seamless retail journey that allows customers to browse, shop and place orders using familiar technology they use every day.

Customer Experience 54

Customer Experience Surveys Marketing Technology 54

Serenova

JUNE 24, 2020

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Organizations that deliver consistently positive customer experiences thrive through any crisis. What Makes a Good Omnichannel Customer Experience?

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Call Experts

APRIL 8, 2024

By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs. Choosing a contact center that can scale with your business is essential. Agent Training and Support Your agents are the face of your customer service operation.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

NICE inContact

JULY 13, 2016

Uncovering the best way to deliver outstanding customer experiences is something that every contact center strives to do. But finding a solution that will support your unique position, and determining the best approach to delivery, can be a daunting task. Register now for the webinar!

Customer Experience 48

Customer Experience Contact Center contact center solutions Personalization 48

Serenova

APRIL 7, 2020

While the situation evolves, we know with certainty that the cloud is the only viable solution for contact centers to transition their agents to safely work from home and meet increased demand while maintaining positive customer experiences and business continuity. We’re Here for You.

contact center solutions 98

contact center solutions Cloud contact Contact Center Business Process Outsourcing 98

Call Journey

JULY 21, 2020

Call Journey, the leading pioneer in Conversation Analytics, recently attended the virtual G-Summit ANZ 2020, the largest Customer Experience event in ANZ by Genesys. Spearheading one of the sessions in this jam-packed two-day event was Call Journey CEO Paul Humphrey.

contact center solutions 40

contact center solutions Analytics Enterprise Contact Center 40

Cisco - Contact Center

NOVEMBER 26, 2019

Guardrails, seat belts, car seats, and even helmets are examples of human and physical boundaries that control us from the full impact of a dangerous event. So where are the boundaries in a contact center? For more information about Cisco Contact Center solutions visit us at Cisco.com. Learn More.

Contact Center 100

Contact Center contact center solutions Transportation Government 100

Natalie Petouhof

MARCH 3, 2016

Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event. Wednesday, March 9 : 8:00am – 8:45am ET o Location: Osceola B Managing the Customer Journey and the participants are: Chris Connolly, Genesys. Karen Hardy, Avaya.

Enterprise 40

Enterprise Customer Experience Contact Center Analytics 40

Call Journey

JULY 13, 2020

Hosted by Genesys , the global leader in omnichannel customer experience and contact center solutions , G-Summit provides participants with insights and practical knowledge to empower employees, strengthen customer relationships and keep businesses moving forward.

Analytics 74

Analytics contact center solutions Contact Center Marketing 74

Aspect

OCTOBER 10, 2017

With families displaced, homes destroyed and sadly, lives lost, the disruption of communications has been offset by some contact centers stepping up to become hubs of information. When it comes to the role of the contact center, we know that it’s all about creating a stellar customer experience.

Contact Center 147

Contact Center Call Center Government contact center solutions 147

Call Journey

JANUARY 20, 2020

Hosted by Genesys , the global leader in omnichannel customer experience and contact center solutions , the event is Genesys’ annual gathering of industry experts, thought-leaders and some of the world’s top sales professionals. Call Journey is a proud to have been invited at the Genesys Global Kickoff.

contact center solutions 52

contact center solutions Analytics Contact Center Sales 52