contact center solutions Customer Experience Events Quality management 
NICE inContact
OCTOBER 29, 2019
With CXone APIs, it can integrate with nearly any third-party solution to customize and is realizing the many advantages of CXone Workforce Management in scheduling and performance management. The numbers tell the rest of the story—costs are down while quality scores and customer satisfaction is up!
Monet Software
DECEMBER 21, 2018
It’s safe to say that 2018 was an eventful year at Monet Software. As we prepare for a new year (for which big plans are already underway), let’s look back at just some of the memorable happenings that have kept our teams busy and our customers happy over the previous 12 months. What will the New Year bring? Stay tuned!
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Monet Software
OCTOBER 22, 2018
Commitment to Customer Experience Tops Priority List. This was Monet Software’s second year of attendance, and this time around our booth was so crowded every day that we could not even attend many of the keynote speeches and other events taking place throughout the city! Wrapping Up Dreamforce 2018.
Enghouse Interactive
OCTOBER 27, 2021
Organizations are increasingly revisiting their operational investments with a focus on improving the customer experience (CX), hoping to minimize churn, grow revenue, and better position upsell and cross-sell initiatives while resolving specific customer issues, and meeting emerging needs.
Enghouse Interactive
JUNE 25, 2019
If you’re not already aware, Enghouse Interactive offers the industry’s broadest range of contact center solutions. One of the guiding principles that Enghouse has adhered to over the years: focus on meeting customer needs and expectations , exactly as the customer defines them.
Enghouse Interactive
OCTOBER 4, 2019
And if it does, what will it do with these customer provided insights? Used properly, organizations can transform the customer experience, elevating it to new levels. The question is, does the organization really listen? thereby ultimately enabling them to deliver satisfaction levels never before attained.
Serenova
JUNE 6, 2019
Yesterday, at the Austin Contact Center Alliance ’s Emerging Technologies for CX event, Serenova and more than 30 contact center executives and technology thought leaders discussed customer experience (CX) challenges and how emerging technology can help. Yes, Technology Can Help, But Choose Wisely.
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