TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Call Journey

JUNE 18, 2019

Pictured above, our VP for Sales in North America, Brett Marsh, discussed how Call Journey’s AI-powered solution, the Emotive Voice Steams (EVS), can help increase ROI, enhance CX, strengthen compliance and risk mitigation, and automate QA. .

contact center solutions 40

contact center solutions Analytics Engineering Contact Center 40

Talkdesk

JULY 10, 2019

s fastest growing event agencies, eliminating the pressure of planning by providing a seamless white-glove service to help groups and companies across Europe create amazing event experiences. Founded in 2000, Chillisauce makes it incredibly easy for groups of any size to enjoy events and weekends away.

Contact Center 48

Contact Center contact center solutions Analytics Metrics 48

CSM Magazine

MAY 15, 2024

The partnership allows enterprises to enhance their existing Avaya solutions with digital, automation, AI, and analytics capabilities without the need for migration, resulting in faster transformative outcomes with lower costs and reduced operational risks.

Enterprise 52

Enterprise contact center solutions Analytics Contact Center 52

Hodusoft

AUGUST 21, 2023

Knowing the importance of staying at the forefront of technological advancements, HoduSoft, a pioneer in communications software solutions is all set to participate in the 11th Annual CNC EXPO 2023. The event is scheduled to take place from 25 th August to 27 th August 23 at Hitex, Hyderabad.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

TeleDirect

FEBRUARY 14, 2024

At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Cloud Contact Center: What Is It & How Does It Work? Why Cloud Contact Centers Reign Supreme Cloud-based contact center solutions are becoming increasingly popular, and it’s easy to see why.

Cloud contact 48

Cloud contact Contact Center contact center solutions Chatbots 48

CX Global Media

SEPTEMBER 26, 2017

I met up with Justin Robbins at the opening Demo Hall Bash at the CCDemo in Las Vegas to find out about the top trends in contact centers today. What are the top 3 trends in contact center today?” The contact center leader of today has to be more business savvy, people savvy, and tech savvy than ever before.

Contact Center 189

Contact Center Employee engagement Chatbots contact center solutions 189

Talkdesk

APRIL 1, 2020

On the other hand, you know you’ve been wanting to move your contact center to the cloud to take advantage of efficiencies, cost savings and better customer experiences, but haven’t had a compelling event to make the move. If there was ever a compelling event, COVID-19 is it. Why not embrace the opportunity?

Call Center 105

Call Center contact center solutions Contact Center Cloud contact 105

Anexa BPO

NOVEMBER 6, 2022

It’s hard to believe that it’s been 25 years since the first EXPO RC event was held. Over the years, EXPO RC has become one of the most highly regarded events in the customer service industry, attracting thousands of attendees from around the world. And this year’s event, which took place in Madrid, was no exception.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

JustCall

JUNE 28, 2023

Thousands of contact center leaders and professionals from around the globe gathered at one of the largest contact center event series from June 19th-22nd, 2023 for Customer Contact Week at Caesar’s Forum in Las Vegas.

Contact Center 52

Contact Center contact center workforce contact center solutions Education 52

Serenova

AUGUST 4, 2020

The channels used by modern contact centers are all components of one integrated system, allows organizations to provide more diversity in communication channels and a more cohesive experience for the customer. Create a Simpler, More Efficient Contact Center with Serenova. Reliability. Global Reach and Availability.

Call Center 98

Call Center Interactive Voice Response contact center solutions Contact Center 98

3CLogic

AUGUST 3, 2021

To combat this issue, contact center managers should analyze their historic call volumes through robust reporting engines to determine peak call times or seasons and staff accordingly. Empower Callers With A Callback Option. Direct Inquiries To The Best Agents With Intelligent IVR.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

Call Experts

OCTOBER 5, 2023

By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs. Choosing a contact center that can scale with your business is essential. Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

CX Global Media

AUGUST 18, 2017

People needing time off, people wanting to swap shifts, people needed because customer demands we’re higher because of some unforeseen event. Contact him at taylor [at] branchmessenger.com. Watch and learn about more contact center solutions now. Then it’s time to talk to Taylor Pack.

Self service 174

Self service Contact Center Call Center contact center solutions 174

Call Journey

JULY 21, 2020

Call Journey, the leading pioneer in Conversation Analytics, recently attended the virtual G-Summit ANZ 2020, the largest Customer Experience event in ANZ by Genesys. Spearheading one of the sessions in this jam-packed two-day event was Call Journey CEO Paul Humphrey.

contact center solutions 52

contact center solutions Analytics Enterprise Contact Center 52

JustCall

MARCH 7, 2023

Whenever you hear the term contact center, you imagine cubicles filled with employees, headsets on their heads resolving customers’ queries. Thanks to cloud contact center solutions, today, organizations can host their contact centers at a third-party data center.

Contact Center 52

Contact Center Cloud contact Contact center software contact center solutions 52

JustCall

MARCH 9, 2023

As per Shep’s ACA 2022 study Top 6 Contact Center Features Every contact center solution provides plenty of features to enhance contact center functionality. The following contact center features list covers the most significant ones.

Contact Center 52

Contact Center Interactive Voice Response Customer Service Contact center software 52

Cisco - Contact Center

NOVEMBER 26, 2019

Guardrails, seat belts, car seats, and even helmets are examples of human and physical boundaries that control us from the full impact of a dangerous event. So where are the boundaries in a contact center? in the all-important Moment of Truth called the contact center interaction. Learn More.

Contact Center 127

Contact Center contact center solutions Transportation Government 127

AWS Machine Learning

FEBRUARY 6, 2023

We wanted to combine the power of Amazon Lex’s conversational AI capabilities with the Talkdesk modern, unified contact center solution. Talkdesk Virtual Agent has an Amazon Lex adapter that initiates an HTTP/2 bidirectional event stream through the StartConversation API operation.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

Talkdesk

APRIL 7, 2020

This year we are transforming Opentalk® into a virtual event — all online and at no cost to you — on May 6. Talkdesk Academy : On-demand online training to certified on innovative cloud contact center solutions from Talkdesk. Expect us to share success stories about these solutions during Opentalk 2020 Virtual.

Customer Service 81

Customer Service Wireless contact center solutions Cloud contact 81

Call Journey

DECEMBER 17, 2019

Hosted by Genesys , the global leader in omnichannel customer experience and contact center solutions , the event provides a venue for these individuals to learn and exchange insights, strategies, tools and knowledge to deliver better and more improved CX, products, and services to customers and prospects. “It

contact center solutions 75

contact center solutions Analytics Sales Contact Center 75

Call Experts

APRIL 8, 2024

By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs. Choosing a contact center that can scale with your business is essential. Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Serenova

JUNE 24, 2020

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. Start with a Cloud Contact Center Solution.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

APRIL 7, 2020

A Fully Supported WFH Solution Live in Just Two Hours. Using Serenova’s cloud contact center solution, our professional services team configured a dedicated cloud tenant for the internal IT team exclusively supporting the new WFH agents in under two hours. We’re Here for You.

contact center solutions 98

contact center solutions Cloud contact Contact Center Business Process Outsourcing 98

Serenova

JUNE 24, 2020

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. Start with a Cloud Contact Center Solution.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Call Journey

JULY 21, 2020

Call Journey, the leading pioneer in Conversation Analytics, recently attended the virtual G-Summit ANZ 2020, the largest Customer Experience event in ANZ by Genesys. Spearheading one of the sessions in this jam-packed two-day event was Call Journey CEO Paul Humphrey.

contact center solutions 40

contact center solutions Analytics Enterprise Contact Center 40

Call Journey

JANUARY 20, 2020

Hosted by Genesys , the global leader in omnichannel customer experience and contact center solutions , the event is Genesys’ annual gathering of industry experts, thought-leaders and some of the world’s top sales professionals. Call Journey is a proud to have been invited at the Genesys Global Kickoff.

contact center solutions 52

contact center solutions Analytics Contact Center Sales 52

Talkdesk

DECEMBER 27, 2019

Additionally, the integration with Salesforce Lightning Flow further allows for automations on client-specific events. For agents, this means they can now access customer information in a more smooth and rapid approach, and have more time to focus on the call itself, thus raising user satisfaction overall.

contact center solutions 59

contact center solutions Cloud contact Contact Center Enterprise 59

Talkdesk

MARCH 20, 2020

Every day brings more global news of measures to control the spread of the virus — closure of schools, restaurants, stores, sporting events and more. The coronavirus pandemic is like nothing in our lifetime. Social distancing is the mantra of the day. Large gatherings of all kinds are being shut down.

Contact Center 102

Contact Center Cloud contact outsourcing Finance 102

Aspect

OCTOBER 10, 2017

With families displaced, homes destroyed and sadly, lives lost, the disruption of communications has been offset by some contact centers stepping up to become hubs of information. The contact center has demonstrated its value to the community by once again adapting to meet the needs of those they serve.

Contact Center 147

Contact Center Call Center Government contact center solutions 147

Serenova

AUGUST 4, 2020

The channels used by modern contact centers are all components of one integrated system, allows organizations to provide more diversity in communication channels and a more cohesive experience for the customer. Physical vs. Below are some of the most common reasons cited as benefits for moving to the cloud. Reliability.

Call Center 52

Call Center Interactive Voice Response contact center solutions Contact Center 52

3CLogic

MAY 26, 2022

In Adobe’s study, senior executive respondents agreed the events during this time rewired customers to be digital-first. Before researching potential contact center solutions, engage in customer journey mapping to understand the inherent needs of your unique customer base. Cloud Contact Center Solutions.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

Call Journey

JULY 13, 2020

Hosted by Genesys , the global leader in omnichannel customer experience and contact center solutions , G-Summit provides participants with insights and practical knowledge to empower employees, strengthen customer relationships and keep businesses moving forward. Call Journey is Genesys’ global conversation analytics partner.

Analytics 74

Analytics contact center solutions Contact Center Marketing 74

Ansafone

NOVEMBER 4, 2021

In a sense, enabling the caller to “self-serve” fast-tracks the Contact Center Solutions that are readily available to them. It’s the duty of any good business to interact with its customers by offering them clear choices and options in which they can smoothly navigate call inquiries.

Interactive Voice Response 62

Interactive Voice Response contact center solutions Contact Center Call Center 62

Bright Pattern

JUNE 14, 2018

Next week, the Bright Pattern team is flying out to Customer Contact Week, the hottest contact center show of the year (seriously. The only thing that could make the event even hotter would be the unveiling of a faster, easier, and truly omnichannel contact center solution.

contact center solutions 40

contact center solutions Contact Center Customer Service 40

Thinq

JANUARY 24, 2018

Using the right technologies for your needs is key for you contact center success. Injixo’s Guide to Contact Center Cloud Technologies aims to help you find the right contact center solutions for your business, and how these technologies can help you provide superior customer experience across multiple channels.

Contact Center 68

Contact Center Technology contact center solutions Customer Experience 68

Skybridge

AUGUST 24, 2022

It takes a strong partnership across marketing, IT, and customer care to build highly personalized marketing campaigns and contact center solutions that keep customers coming back. The need to feel known and recognized as an individual The bonds between a customer and their favorite brands are personal ones.

Average Handle Time 52

Average Handle Time Customer Care Scripts contact center solutions 52