article thumbnail

5 Ways to Leverage OpenAI for Customer Experience

The Petrova Experience

Our article called out, rather presciently, the need for governance, standards, and the human touch in the scope of AI for customer experience and other business imperatives. Ultimately, that means governance and standards for the technology must evolve in line with its development and implementation. And those dangers are still there.

article thumbnail

How to Make KBA’s Work for Your Contact Center

pindrop

A more efficient authentication process is one that is capable of calibrating the authentication requirements based on the desired action of the caller. Airlines, banks, stock exchanges, and trading platforms suffered brief website outages this week1 after a key piece of internet infrastructure failed, sparking the second major.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

ChurnZero Named in Northern Virginia Tech Council 2019 Tech 100 Honorees

ChurnZero

Each nomination was carefully reviewed and considered by a panel of judges that included Joel Kallett, Managing Director of Clearsight Advisors; Sam Maness, Managing Director of Defense and Government Services Investment Banking at Raymond James & Associates, Inc.; Siemens Government Technologies. CALIBRE Systems, Inc.

article thumbnail

Six Steps to Contact Center Digital Transformation: A Framework for CX Modernization

UJET

With the stakes this high and the current business environment this challenging, company leadership shouldn’t shy away from investing in a digital transformation framework that’s calibrated to deliver success. Vanquis Bank, as an example, decided one goal for their digital transformation was to increase payments on past-due accounts.

article thumbnail

Evaluate the text summarization capabilities of LLMs for enhanced decision-making on AWS

AWS Machine Learning

In the financial sector, investment banks condense earnings reports down to key takeaways to rapidly analyze quarterly performance. Government agencies summarize lengthy policy documents and reports to help policymakers strategize and prioritize goals.

Metrics 110