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How to Make KBA’s Work for Your Contact Center

pindrop

It’s an informative metric that can reflect the impact of agent training programs as well as organizational processes and resources. A more efficient authentication process is one that is capable of calibrating the authentication requirements based on the desired action of the caller. In addition, recent shifts. Read More ».

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Evaluate the text summarization capabilities of LLMs for enhanced decision-making on AWS

AWS Machine Learning

In the financial sector, investment banks condense earnings reports down to key takeaways to rapidly analyze quarterly performance. Government agencies summarize lengthy policy documents and reports to help policymakers strategize and prioritize goals.

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