Remove Banking Remove Best practices Remove Calibration Remove Government
article thumbnail

How to Make KBA’s Work for Your Contact Center

pindrop

Be equipped with the latest caller authentication insights and best practices. A more efficient authentication process is one that is capable of calibrating the authentication requirements based on the desired action of the caller. WEBINAR: Caller Authentication 101. Watch the Webinar. What is AHT and how is it calculated?

article thumbnail

Evaluate the text summarization capabilities of LLMs for enhanced decision-making on AWS

AWS Machine Learning

In the financial sector, investment banks condense earnings reports down to key takeaways to rapidly analyze quarterly performance. Government agencies summarize lengthy policy documents and reports to help policymakers strategize and prioritize goals.

Metrics 103