The rush to incorporate AI into customer-facing roles has led to some high-profile mishaps. These public instances can serve as a cautionary tale, highlighting the importance of a thoughtful and phased approach to AI integration.
The promise of AI to revolutionize customer service with minimal human intervention is enticing, but the road to successful implementation is often fraught with pitfalls.
In addition to traditional classroom training, effective learning is essential for agents to grasp the concepts they learn while preparing to handle interactions with live customers.
Get access to all the ServiceSim features for 14 days. No credit card required.
Answer six questions to find out how much you can save in operating expenses with AgentHub. No email required!
