The rush to incorporate AI into customer-facing roles has led to some high-profile mishaps. These public instances can serve as a cautionary tale, highlighting the importance of a thoughtful and phased approach to AI integration.
In addition to traditional classroom training, effective learning is essential for agents to grasp the concepts they learn while preparing to handle interactions with live customers.
When it comes to developing essential agent skills, the conventional classroom-based training model may not be sufficient to prepare agents for the diverse and demanding challenges they face daily.
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