success how-to-deal-with-demanding-clients-4-types-of-difficult-customers Video Related Topics 
CX Global Media
JANUARY 15, 2019
As with solving for any problem we deal with, focus can be a significant problem. And in contact centers they all need to be managed for success. When I was managing in contact centers, we only had three channels to deal with – voice, email, and fax. Some wars seem to rage on forever. What’s your focus? Foreword Thinking.
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Read the Full Industry Report Here: Contact Center Trends 2021.
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JivoChat
MAY 10, 2023
Learning how to sell art online can open doors for artists who want to make their work known, and reach a bigger audience. It’s possible to sell products on demand or commercialize the artwork that you have already made. You can do what you love, and conquer customers all over the world.
Global Response
DECEMBER 21, 2023
Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if you’re not outsourcing your customer service yet, it may seem like a big project that’s not necessarily worth the investment. What kind of customer service quality will I get if I outsource?
Expivia
OCTOBER 4, 2021
If your business has customers, they need a way to contact you. However, finding and training staff to handle your customer service isn’t the easiest (or cheapest) task. . Contact center outsourcing can take the weight of customer management off your shoulders. How Does Contact Center Outsourcing Work.
NobelBiz
MARCH 21, 2023
The First Contact Resolution Rate (FCR) is a crucial KPI for measuring the effectiveness and quality of your customer service. This indicator is regarded as one of the most influential metrics for measuring customer service effectiveness. When a problem arises, the customer expects a quick and efficient resolution.
JivoChat
NOVEMBER 22, 2021
When we are talking about SaaS, sometimes understanding how the product works and the benefits it presents can be difficult. Many SaaS B2B products require a how-to or a tutorial, for example. The client needs to understand what the software is going to offer, but another crucial part is customer assistance. .
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