TechSee

APRIL 22, 2024

This real-time accessibility ensures that customers can receive assistance they immediately understand through images or video. They say that images (and videos) are worth a thousand words. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs. Already have a mobile app?

APIs 109

APIs Scripts Technology Best practices 109

AWS Machine Learning

MARCH 29, 2024

The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex.

Cloud contact 96

Cloud contact Chatbots Contact Center APIs 96

AWS Machine Learning

OCTOBER 19, 2023

Companies increasingly rely on user-generated images and videos for engagement. From ecommerce platforms encouraging customers to share product images to social media companies promoting user-generated videos and images, using user content for engagement is a powerful strategy.

APIs 112

APIs Best practices Advertising Accountability 112

AWS Machine Learning

MARCH 1, 2024

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

APIs 113

APIs Finance Chatbots Enterprise 113

Fonolo

APRIL 2, 2019

So, this week, we put together some video you can queue up and watch. This video is mostly about their WebEx plans, with a bit of call center content, but her energy is really infectious; it’s a joy to watch. This is a 40-minute video but worth the time. I know it can be hard work to keep up with all that reading.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

AWS Machine Learning

APRIL 8, 2024

Filters on the release version, document type (such as code, API reference, or issue) can help pinpoint relevant documents. Prepare a dataset for Knowledge Bases for Amazon Bedrock For this post, we use a sample dataset about fictional video games to illustrate how to ingest and retrieve metadata using Knowledge Bases for Amazon Bedrock.

APIs 109

APIs Construction Chatbots Accountability 109

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. The right partner will provide customers with the option to schedule a video call for later.

APIs 109

APIs Enterprise Technology Self service 109

AWS Machine Learning

FEBRUARY 1, 2023

In a recent survey, 79% of consumers stated they rely on user videos, comments, and reviews more than ever and 78% of them said that brands are responsible for moderating such content. Amazon Rekognition has two sets of APIs that help you moderate images or videos to keep digital communities safe and engaged.

APIs 67

APIs Scripts Metrics Surveys 67

AWS Machine Learning

APRIL 11, 2023

However, bad actors increasingly deploy spoof attacks using the user’s face images or videos posted publicly, captured secretly, or created synthetically to gain unauthorized access to the user’s account. At the end of the countdown, a video recording begins, and an oval appears on the screen.

APIs 79

APIs Accountability Government Healthcare 79

AWS Machine Learning

MAY 5, 2023

Amazon Kendra is an intelligent search service powered by ML, and Amazon Rekognition is an ML service that can identify objects, people, text, scenes, and activities from images or videos. The first aspect is performed by Amazon Rekognition, which can identify objects, people, text, scenes, and activities from images or videos.

Engineering 102

Engineering APIs Scripts Enterprise 102

Kayako

MARCH 21, 2018

I would have probably needed more time getting through the teething phase had it not been for Kayako’s training videos. These videos covered core and advance product features, internal procedures, and customer service best practices that one could watch and learn at their own pace. What do you need to make great training videos?

Customer Service 56

Customer Service APIs Best practices Feedback 56

AWS Machine Learning

MARCH 22, 2023

For example, Rekognition Custom Labels can find your logo in social media posts, identify your products on store shelves, classify machine parts in an assembly line, distinguish healthy and infected plants, or detect animated characters in videos. API Gateway forwards the user’s inference request to AWS Lambda.

APIs 81

APIs Metrics Engineering Feedback 81

AWS Machine Learning

MAY 19, 2023

The DescribeForMe web app invokes the backend AI services by sending the Amazon S3 object Key in the payload to Amazon API Gateway Amazon API Gateway instantiates an AWS Step Functions workflow. A pre-signed URL with the location of the audio file stored in Amazon S3 is sent back to the user’s browser through Amazon API Gateway.

APIs 91

APIs Scripts Engineering Best practices 91

AWS Machine Learning

SEPTEMBER 6, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. These SageMaker endpoints are consumed in the Amplify React application through Amazon API Gateway and AWS Lambda functions. For more information, refer to Amazon SageMaker Identity-Based Policy Examples.

Enterprise 99

Enterprise APIs Real estate Construction 99

TechSee

MARCH 16, 2023

Creating a computer vision model generally involves collecting pictures and videos, labeling the photos and the different parts of the image, and using this data to train a computer to recognize an object, component, or status. Welcome to our computer vision primer! Computer vision is an AI that can automatically see and understand images.

APIs 109

APIs CRM Technology Sales 109

AWS Machine Learning

OCTOBER 26, 2023

After considering several architectures, we designed a system that uploads videos of the transactions to the cloud for processing. Preprocessed videos of these transactions are uploaded to the cloud. Our AI-powered transaction pipeline automatically processes these videos and charges the customer’s account accordingly.

APIs 103

APIs Technology Banking Customer centricity 103

JivoChat

FEBRUARY 16, 2023

Networking: How to make asynchronous API calls, store and retrieve data from the cloud, and use the JSON format for server communication. The course explains how to fetch data from external and internal JSON files using web APIs, basic mobile application design, and prototyping skills. Workload: 30.5 Workload: 37.5 Workload: 83.5

APIs 75

APIs SaaS Marketing Management 75

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Amazon Rekognition offers pre-trained and customizable computer vision (CV) capabilities to extract information and insights from your images and videos.

APIs 99

APIs Metrics Consulting Consulting 99

AWS Machine Learning

APRIL 18, 2024

For example, this could be a softphone (such as Google Voice ), another meeting app, or for demo purposes, you can simply play a local audio recording or a YouTube video in your browser to emulate another meeting participant. If you just want to try it, open the following YouTube video in a new tab. For Meeting ID , enter a meeting ID.

APIs 113

APIs Accountability Analytics Entertainment 113

Avaya

NOVEMBER 23, 2016

So the announcement that WhatsApp Video is here has been met with mass excitement. But while the ability to have WhatsApp video conversations with family and friends is a huge benefit—there really is nothing like seeing your loved ones live—it’s not so clear what effect this is going to have on the business community.

Chatbots 78

Chatbots Enterprise CRM Contact Center 78

VirtualPBX

NOVEMBER 23, 2021

Keeping up with your holiday communication connections can mean leveraging voice, video, or texting day or night, from wherever your team is operating. The next step in this process is taking advantage of video collaboration and text messaging. Use Your Voice. More Voice = Less Headaches. You’re on Camera.

APIs 98

APIs Call Center 98

AWS Machine Learning

NOVEMBER 22, 2022

Using Amazon API Gateway , these features are exposed as one simple /translate API. Therefore, another API /customterm is exposed. Consumers can use these options using API Gateway’s API keys. We use an Amazon DynamoDB table to store metadata information about consumers, permissions, and API keys.

APIs 71

APIs Enterprise Accountability industry standards 71

TechSee

JUNE 29, 2023

Similarly, sending the customer visual guidance requires that this LLM management tool sync with a visual AI that can apply augmented reality guidance overlays on top of the received images or live video and display this information to the user.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

AWS Machine Learning

JULY 25, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. Deploy the generative AI foundation model Flan T5-XXL using JumpStart We can deploy this model via Studio as well as via API. These APIs provide arguments where VPC configurations can be supplied as well.

APIs 80

APIs Healthcare Accountability Engineering 80

VirtualPBX

FEBRUARY 16, 2021

Stay tuned in the next couple weeks for updates related to management of video and calling groups with our softphone that runs on Android and iOS mobile devices and on Mac and Windows computers. With every call you make or receive, digital information passes through some part of the VirtualPBX API. A Quick Softphone Mention.

APIs 98

APIs voip CRM Accountability 98

AWS Machine Learning

NOVEMBER 7, 2023

The user’s question is routed through a secure WebSocket API hosted on Amazon API Gateway backed by a AWS Lambda function. After rephrasing, the question is forwarded to Amazon Kendra using the Retrieve API. Documents are transferred to an S3 bucket utilizing the AWS Amplify API.

Enterprise 98

Enterprise APIs Engineering Accountability 98

TechSee

SEPTEMBER 21, 2023

You can also use these visual AI models within your own applications via our secure APIs. The Sophie AI Agent can handle any service channel, from chat through phone calls and even video calls. For example, a customer trying to set up their new connected TV can open a video chat session with your AI Agent.

Engineering 109

Engineering Enterprise Chatbots Self service 109

AWS Machine Learning

NOVEMBER 21, 2022

Amazon Rekognition offers pre-trained and customizable computer vision capabilities to extract information and insights from images and videos. The following table shows the labels and confidence scores returned in the API response. By default, the API returns up to 10 dominant colors unless you specify the number of colors to return.

APIs 69

APIs Advertising Automotive Personalization 69

ConvergeOne

JUNE 7, 2022

At its most basic level, CPaaS is an API-based model for accessing carrier services and media processing resources associated with those carrier services. All they had to do was become a regulated carrier (if they weren’t already) and sell their services as API-based web services. APIs are Like Legos. APIs are like Legos.

APIs 78

APIs Transportation voip Contact Center 78

AWS Machine Learning

DECEMBER 12, 2022

Amazon Comprehend provides customized features, custom entity recognition , custom classification , and pre-trained APIs such as key phrase extraction, sentiment analysis, entity recognition, and more so you can easily integrate NLP into your applications. JumpStart also provides other resources like notebooks, blogs, and videos.

APIs 76

APIs Accountability Enterprise Metrics 76

VirtualPBX

SEPTEMBER 9, 2021

Embracing collaboration tools that include voice, video, sms and automation tools, will allow them to seamlessly form distributed teams that will propel their business. Our Collaboration tools powers our video conferencing and screen sharing for scheduled or quick on the fly meetings. Collaboration Tools Power Remote Teams.

APIs 96

APIs Sales Marketing Management 96

AWS Machine Learning

MAY 23, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. The web application interacts with the models via Amazon API Gateway and AWS Lambda functions as shown in the following diagram. This simplifies the client application code that consumes the models.

APIs 94

APIs Accountability Construction Management 94

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples. Applications must have valid credentials to sign API requests to AWS services.

Best practices 84

Best practices APIs Transportation Personalization 84

AWS Machine Learning

APRIL 5, 2023

Amazon Rekognition makes it easy to add this capability to your applications without any machine learning (ML) expertise and comes with various APIs to fulfil use cases such as object detection, content moderation, face detection and analysis, and text and celebrity recognition, which we use in this example.

APIs 79

APIs Entertainment Personalization Accountability 79

Spearline

JULY 21, 2022

And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. It also shows an aggregation graph underneath showing information for both voice and video performance. You can check framerate information for video here too. Happy days!

Scripts 98

Scripts APIs Metrics Analytics 98

Spearline

JULY 4, 2022

WebRTC is an open source project that gives developers the tools to embed live communications streams like voice, video and chat directly into any web page, with relative ease. WebRTC provides developers with application programming interfaces (APIs) using Javascript, which allows for much more straightforward and speedier development.

Enterprise 98

Enterprise APIs Metrics Technology 98

VirtualPBX

SEPTEMBER 24, 2021

Transform your smartphone or computer into a powerful communication hub capable of HD voice, Business SMS, and Video Conferencing. VirtualPBX is an award-winning VoIP ecosystem with features like HD Voice, SMS, Video, and so much more. VirtualPBX Softphone App.

voip 98

voip Call Logging Telecommunications Call flow 98