CustomerSuccessBox

MAY 2, 2022

As a Customer Success Officer in SaaS, you’ve probably realized that there’s a lot more to the SaaS sector than just providing excellent service. SaaS marketing and distribution is crucial as, if not more important than, developing the service itself. Any aspiring SaaS startup must develop a solid marketing strategy.

SaaS 52

SaaS B2B Marketing Analytics 52

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Managing your customers and their success path as a SaaS company is a meticulous process. SaaS businesses across the globe lose a chunk of their revenue due to poor customer service or experience.

SaaS 52

SaaS Upselling Education Accountability 52

ChurnZero

NOVEMBER 18, 2021

But in the SaaS world—where users rely on technology to make their life easier—if users have to fight to understand the tools that were purchased to help them, they can quickly lose faith in them. That’s why customer education is absolutely essential to preventing churn in SaaS businesses. Sure, I had hurdles to overcome.

Education 52

Education SaaS Real estate Self service 52

SmartKarrot

FEBRUARY 15, 2022

Success in SaaS is not as easy as it seems. Webinars are an important component of customer education. How to Use Webinars to Supercharge SaaS Customer Success? . People successfully use webinars to attract viewers and use them to become customers. Boosting sales and acquiring customers will not be sufficient.

SaaS 10

SaaS Education Upselling Technical Support 10

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Video content and ads.

B2B 118

B2B Journey mapping SaaS Engineering 118

CSM Practice

MAY 13, 2020

SaaS companies also need to shift their focus to customer success and operationalize customer-centricity. ? Get Updates about your Customer. SaaS businesses must also be prepared to make quick changes to their offering in favor of customer needs as we navigate these uncertain times. 3. Adjust Your Metrics and KPIs.

Best practices 128

Best practices SaaS Customer centricity Finance 128

Totango

OCTOBER 11, 2021

Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Increasing and maintaining high adoption rates requires providing customers with the information they need to use your SaaS product wherever they are in their customer journey.

Education 98

Education SaaS Accountability Enterprise 98

Totango

JUNE 3, 2022

Link to helpful articles, FAQs, or videos]. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. Email: Hi, [Customer Name], I wanted to let you know about a free webinar coming up that will show you how to get the most out of [product]. The webinar is available at [date, time].

Feedback 112

Feedback SaaS Surveys Accountability 112

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown. Gain Grow Retain is a free, open community for CS leaders from B2B SaaS companies. Supporting CS research. CS in Focus.

Best practices 118

Best practices SaaS B2B Marketing 118

Totango

OCTOBER 11, 2021

Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Increasing and maintaining high adoption rates requires providing customers with the information they need to use your SaaS product wherever they are in their customer journey.

Education 79

Education SaaS Accountability Enterprise 79

Nicereply

JUNE 17, 2021

As a B2B SaaS company that works with organizations to provide employee programming, recognition incentives, and rewards, our Customer Success team fields a range of inquiries. But we also understood that as an evolving SaaS company, every interaction with a customer was an opportunity for feedback on our service or the product itself.”.

Feedback 105

Feedback SaaS B2B Education 105

JivoChat

FEBRUARY 22, 2023

The platform provides users with many features, such as real-time chat, document storage, task tracking, video conferencing, user permissions management, and more. It also offers additional add-ons, such as webinar hosting or recording capabilities, which make it even easier to collaborate with larger groups of people.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

Amity

DECEMBER 9, 2016

As Sarah puts it: “We wouldn't be able to delight our customers without marketing initiatives including webinars and other content generated to help them achieve their outcomes. A video posted by Rover (@roverdotcom) on Oct 14, 2016 at 2:37pm PDT. Here’s the comparison: Control. Winning Headline. unbouncing.

Marketing 109

Marketing SaaS Sales Surveys 109

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers. What’s Next?

Customer Experience 128

Customer Experience Contact Center APIs contact center solutions 128

ChurnZero

AUGUST 14, 2020

Webinar Software. What is webinar software? Webinar software is a virtual seminar platform that creates live or recorded video presentations. Reach out to customers with additional topical content, conduct timely training follow up, or nudge them along using webinar data to create segments and trigger alerts.

CRM 87

CRM Finance Upselling Accountability 87

CustomerSuccessBox

APRIL 3, 2022

CustomerSuccessBox is a customer success platform that helps high-growing B2B SaaS companies reduce churn and grow their recurring revenue. Let’s look at what we are… To get started, we have an intro video if you’re more of a movie buff. This video will walk you through how to manage playbooks effectively.

APIs 52

APIs Accountability SaaS Marketing 52

CustomerSuccessBox

DECEMBER 20, 2018

SaaS Customer Success is a rapidly growing field and lately, there has been a huge demand for Customer Success Managers (CSMs). Though many of you have started looking out actively for SaaS customer success roles, like all job profiles, no matter how good you might be, it is NOT meant for everyone. Can you own a room?

SaaS 66

SaaS Analytics Management Sales 66

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason. Watch the video here.

SaaS 52

SaaS Enterprise Healthcare Sales 52

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason. Watch the video here.

SaaS 52

SaaS Enterprise Healthcare Sales 52

CustomerSuccessBox

JUNE 21, 2022

The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. Start including personalized onboarding videos in your emails that offer different information and recommendations based on the customer’s data. Customer Education.

Education 52

Education Customer retention Sales B2B 52

CSM Practice

MAY 16, 2020

SaaS companies also need to shift their focus to customer success and operationalize customer-centricity. ? Get Updates about your Customer. SaaS businesses must also be prepared to make quick changes to their offering in favor of customer needs as we navigate these uncertain times. 3. Adjust Your Metrics and KPIs.

Best practices 52

Best practices SaaS Customer centricity Finance 52

CSM Magazine

FEBRUARY 8, 2022

Last year Airmeet experienced tremendous organic word-of-mouth growth from its existing user community, scaled its recurring revenue 24X since Series A investment and is growing at 30% MoM, and enabled more than 120,000+ event organizers to stream 150 million minutes of video airtime globally.

Education 52

Education Government Customer centricity SaaS 52

ChurnZero

JULY 16, 2021

Today’s customers expect (and sometimes demand) a never-ending wheel of attraction, engagement, and retention after purchasing both the simplest and most complex of SaaS offerings. ESG joined us for a webinar to discuss how automation and human touchpoints can not only coexist but amplify your outreach and efforts. Q&A Recap.

Journey mapping 98

Journey mapping Accountability SaaS Education 98

Amity

FEBRUARY 2, 2016

The nature of the SaaS model means that there is a very direct relationship between your company’s ability to achieve its corporate goals and your customers’ ability to achieve their goals. The Software as a Service (SaaS) model, moved the customer into the driver seat, and they are not going to give it up. The best part?

SaaS 80

SaaS Education Customer retention Sales 80

ClientSuccess

AUGUST 21, 2019

Today’s SaaS companies are on a mission to constantly provide amazing products and value to customers. In order to do this, most SaaS platforms require ongoing updates and new feature releases to both keep up with changing customer needs and ensure the technology is running at maximum capacity.

SaaS 45

SaaS Best practices Accountability Personalization 45

ChurnZero

AUGUST 9, 2019

How to avoid this mistake: Watch this video for more insight about being reactive versus proactive. If you want to learn more on the topic of planning out your day as a CSM, take a listen to our on-demand webinar – A Day in the Life of a Customer Success Manager Using ChurnZero. Upcoming Webinar.

Management 58

Management SaaS Metrics outsourcing 58

SmartKarrot

MARCH 2, 2022

And this is even more difficult when it comes to companies that offer SaaS products. To grow and succeed in such a dense market, it is important for SaaS companies/product owners to come up with an effective growth marketing framework – with 100% effective growth marketing strategies. Like what you are reading?

SaaS 12

SaaS Marketing Upselling Engineering 12

JustCall

APRIL 5, 2023

per user/per month Why Microsoft Teams As An Alternative to RingCentral Microsoft Teams doubles up as a multi-faceted team communications platform, which allows users to seamlessly transition between text, voice, and video connections. Conversations can jump around quite often A quick way to share files like pdf, jpg, videos, etc.

voip 52

voip Enterprise Interactive Voice Response CRM 52

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . There’s churn rate, retention rate, net revenue retention, and all the metrics now that SaaS organizations look at. Why it’s important to have an integration strategy.

Gamification 98

Gamification Marketing Metrics Sales 98

CrazyCall

SEPTEMBER 4, 2018

Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. Steli Efti is also known for his video shorts that cover a vast amount of topics in sales, ranging from cold calling strategies to tips on how to get more referrals. … Coach to SaaS founders, Chief instigator at DanMartell.com.

Sales 129

Sales SaaS CRM B2B 129

Upstream Works

JANUARY 22, 2019

It’s not just calls, email, and chat – increasingly, we are seeing a demand for SMS, social, co-browsing, self-service, AI & bots, video, and more. Join our webinar and demo: Accelerate CX Innovation with Smart Integrations across the Enterprise. Upstream Works for Finesse is an omnichannel agent desktop.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

CSM Magazine

JUNE 1, 2021

Reporting Findings Webinar. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. “With Medallia, organizations can empower their frontline team with real-time, agent-level feedback.

Surveys 52

Surveys SaaS Coaching Employee engagement 52

Totango

MARCH 10, 2020

The customer-centered economy created by the rise in SaaS and subscription services places the customer firmly in control of their partnership, so when they speak we must listen. Always be prepared to speak to your customer of the next phase of their growth and development, and have a range of resources on hand to push them along, including.

Customer Experience 93

Customer Experience Upselling Feedback SaaS 93

ClientSuccess

OCTOBER 22, 2019

It marks a turning point in SaaS strategy from doing whatever it takes to grow a business to ensuring customer-focused decisions throughout the entire vendor/consumer relationship. . Most SaaS product recommendations come via word-of-mouth or in-person, but a strategic recommendation program can change this process for the better.

Customer advocacy 40

Customer advocacy SaaS Upselling Accountability 40

Amity

MAY 10, 2018

Maybe I chose Gmail because it was a light SaaS platform, or I have an Android phone, or because it's free vs. other options? Depending on how your Learning Team is configured, this could be virtual learning, video learning, webinar learning, one-to-one learning, in-class learning or other. How much more can it be?

SaaS 95

SaaS Education Accountability Personalization 95

JustCall

MARCH 10, 2023

By eliminating the reliance on telephony systems to place and receive calls, cloud-based unified communications provide high-quality voice and video calling based on VoIP technology. This is what UCaaS voice apps utilize. Furthermore, businesses don’t need any kind of infrastructure to operate UCaaS.

voip 40

voip APIs contact center solutions Contact Center 40

ChurnZero

MAY 8, 2020

To explain why Customer Success should be deemed essential, we hosted a webinar with Executive Director Mikael Blasidell from the Customer Success Association and Customer Success Consultant Ed Powers from Service Excellence Partners. If you missed the webinar, you can watch it on-demand. Q&A Recap. are built into this model.

Benchmark 59

Benchmark SaaS Consulting Consulting 59