it-it 3-ways-use-big-data-improve-call-center Blog Related Topics 
ShepHyken
JULY 5, 2019
If chatting on iMessage with your friends has become second nature, then the big question is: How can you communicate online with your clients and still get the message across, as you would face-to-face? Regardless of the channels and formats you use, here are a handful of best practices to communicate effectively with your clients online.
Fonolo
SEPTEMBER 4, 2018
Andrew Yang, founder of “Venture for America” (and a long-shot candidate for president in 2020) said “Google recently demonstrated software that can do the job of an average call center worker … that’s going to result in hundreds of thousands of jobs lost”. Are the Robots Going to Take All the Jobs? Let’s take this apart.
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Fonolo
JULY 5, 2023
In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible. What is Customer Perception?
JustCall
APRIL 3, 2024
A surge in call volume is always good news for your business. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. So, how do you manage call surges during unanticipated high-traffic periods? Let’s explore the top 10 tips high call volume call centers could use.
Beyond Philosophy
MAY 19, 2015
Predictive analytics describes how a company looks at data sets to identify patterns of behavior in Customer groups. Predictions, in this case, are only as good as your data. Target used predictive analytics to determine the Customer’s behavior when she learns she is pregnant. In many ways Customer Experience is like an iceberg.
Upstream Works
DECEMBER 14, 2022
Artificial Intelligence (AI) is going to be a defining trend for contact centers in 2023, and IT leaders must be prepared to think broadly about the possibilities. While that’s an important driver, it’s not the only use case. AI Use Case 1: CX Before an Agent Interaction.
Beyond Philosophy
AUGUST 26, 2021
Unfortunately, the problems are not with the concept of putting the customer at the center of everything you do but instead of people not focusing on the right things and calling it “Customer Experience.” If we all use the same best practices, then we are converging on what everyone else does.
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