ShepHyken

NOVEMBER 27, 2020

Shep Hyken discusses this in the blog, “How to Avoid Roadblocks to Great Customer Service” Don’t be afraid to ask your workers what you can do to eliminate bumps along the path from potential customers to happy, repeat clients. The post Guest Blog: How To Improve the Customer Experience Starting Today appeared first on Shep Hyken.

Customer Experience 380

Customer Experience Wait times Surveys Feedback 380

Beyond Philosophy

OCTOBER 12, 2016

Data is collected about our personal behavior everywhere. In a word: Personalization. The Era of Personalized Marketing is Here. I am making jokes, but to be honest, I am a fan of personalization. When you make something personal for a customer, you start to create an emotional relationship with your product or service.

Personalization 419

Personalization Consulting Consulting Customer emotions 419

kommunicate

JULY 5, 2023

The post Personalization At Scale: How Chatbots Can Drive Personalized Customer Experiences appeared first on Kommunicate Blog. Scenario 1: You get a welcome message as soon as you login that says, “Welcome back John! We are so glad to meet you. What do you want [.]

Personalization 97

Personalization Chatbots Customer Experience 97

ShepHyken

DECEMBER 27, 2019

A person’s name is to him or her the sweetest and most important sound in any language.”- You’ll read a lot about using the customer’s name in articles written about how to provide a personalized experience. If a person is disingenuous when trying to make a connection. Use their name. “A Dale Carnage.

Personalization 336

Personalization Customer Experience Customer Service Marketing 336

ShepHyken

OCTOBER 4, 2019

This week we feature an article by Dwayne Charrington who writes about how to engage your customers in personalized, meaningful, and relevant ways. Here’s the guide that lends you an insight into engaging your customers in personalized, meaningful, and relevant ways. Send personalized relevant messages.

Benchmark 299

Benchmark Feedback Customer retention Consulting 299

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. When you customize or personalize the experience, even during the sales process, you are delivering a better level of service. Shep Hyken.

Customer Experience 295

Customer Experience Personalization Marketing Analytics 295

ShepHyken

DECEMBER 6, 2019

This week we feature an article by Valeriya Yordanova who writes about how customer support agents can deliver the fast and personal customer support that today’s customers demand. The post Guest Blog: How to Provide Fast and Personal Customer Support in a World that Cannot Wait appeared first on Shep Hyken.

Customer Support 177

Customer Support Personalization SaaS Analytics 177

ShepHyken

APRIL 5, 2019

Through natural language processing and sentiment analysis, chatbots can personalize the customer journey based on browsing habits, conversation and more, to deliver proactive and engaging customer interactions. Personalizing the Customer Experience.

Chatbots 287

Chatbots Customer Experience Cloud contact Contact Center 287

Beyond Philosophy

MARCH 9, 2016

There is an old saying that goes, “It’s not personal; it’s just business.” I think business is personal, especially when you are trying to build a relationship with your customers. Neither of these things happens while discussing business, but instead by making an effort to connect on a personal level. Allow time for talking.

Personalization 284

Personalization Consulting Consulting Sales 284

ShepHyken

OCTOBER 11, 2019

This week we feature an article by Joseph Michelli who has written a new book about how Airbnb has used convenience and personalization to deliver an amazing experience. As a reader of Shep’s blog, I’ll assume you know you’re in the people business. Read Shep’s latest Forbes article: Ten Ways To Handle A Brand Crisis.

Technology 238

Technology Customer Experience Personalization Engineering 238

ShepHyken

MAY 31, 2019

Give your brand a strong personality. Make sure that your brand has a memorable personality. A strong brand personality can dramatically improve your customer experience online and help you to build loyalty with your customers. Ask yourself, if your brand was a real person, what sort of person would they be?

Customer Experience 290

Customer Experience Feedback Construction Personalization 290

ShepHyken

OCTOBER 7, 2016

This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! She’s a passionate leader who inspires the will to win with employees and customers by focusing on personalized experiences. Shep Hyken .

Enterprise 299

Enterprise Coaching Personalization Customer Experience 299

ShepHyken

SEPTEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The post Guest Blog: Stop Wasting Money! Shep Hyken .

Advertising 293

Advertising Entertainment Marketing Personalization 293

Fonolo

MAY 23, 2023

But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Deloitte reports that 90% of people are attracted to hyper-personalized advertising content, and customers are quickly coming to expect it. What is Hyper-Personalization in a Contact Center?

Contact Center 106

Contact Center Personalization Analytics Chatbots 106

ShepHyken

AUGUST 9, 2019

Let me share a few tips from my personal experiences of how you can achieve this with absolute ease. The post Guest Blog: Converting Customers To Die Hard Fans appeared first on Shep Hyken. That’s how they have me hooked! Start by thinking about how you can WOW your customers with things that they have never expected from you.

Feedback 291

Feedback Sales Accountability Personalization 291

ShepHyken

JUNE 7, 2019

Our employees are able to provide a personalized level of service powered by our award-winning technology platform that helps us to deliver attention to detail that consistently differentiates us. Make it personal. A small, personalized gesture can lay the foundation for a long-lasting relationship. Make It Personal.

Customer centricity 294

Customer centricity Advertising outsourcing Chatbots 294

Peter Lavers

MARCH 19, 2017

Peter Lavers’ blog on the “3 behavioral mind-sets for accurate content personalization” has been published on IBM #ThinkMarketing. The post “3 behavioral mind-sets for accurate content personalization” blog published on #ThinkMarketing appeared first on Think CX. Read it here.

Personalization 100

Personalization 100

Cisco - Contact Center

FEBRUARY 5, 2024

I grew up being the nosy kid, o… Read more on Cisco Blogs This guest post was authored by Cisco Designated VIP David Peñaloza Seijas. Background/Story Since I was a kid, I was fascinated by many things I found interesting.

Personalization 84

Personalization 84

ShepHyken

AUGUST 2, 2019

Whether on the phone or in person, it’s important to train your employees the right way to interact with your customers. It is crucial that you have all the answers about the way your product works, what your service provides, or what that person will gain from buying from you. The importance of first impressions. Be respectful.

Customer Service 275

Customer Service Customer Support Personalization Management 275

ShepHyken

OCTOBER 19, 2018

Self-learning machines can improve your website visitors’ personalized experience in a multitude of ways. AI-driven chatbots are being deployed more and more within customer support functions, but web personalization extends beyond just automated bots. Customers receive far deeper personalization that they were used before.

Customer Service 276

Customer Service Automotive Chatbots Airlines 276

ShepHyken

JANUARY 25, 2019

Thus, you should have a list of the persons or places to which you can refer the customer. The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken. Again, most of the calls coming in will have a similar and familiar ring to them. Don’t fumble for extension numbers—have those ready.

Scripts 288

Scripts Education Best practices Personalization 288

ShepHyken

DECEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleagues, Thomas A. And if you’re like us, the last thing you want is a complicated check-in process handled by an aggressively cheerful person. The post Guest Blog: How to Manage Customer Emotions appeared first on Shep Hyken. Shep Hyken .

Customer emotions 316

Customer emotions Management Banking Personalization 316

JivoChat

OCTOBER 26, 2022

Are you looking for blog name ideas to start publishing your articles on the internet? How your blog will be called should be aligned with how you want your brand to be perceived. Check out the blog to know more about it: How to Choose a Blog Name. Check out the blog to know more about it: How to Choose a Blog Name.

Engineering 75

Engineering Enterprise Personalization 75

ShepHyken

JUNE 28, 2019

These assistive technologies provide employees with hints, prompts, tips and even personalized promotions based on real-time, dynamic interpretation of what the customer needs or would find appealing. The superagent can easily shift between channels such as video, voice and text to make each interaction sound authentic and personal.

Contact Center 275

Contact Center Self service Banking Airlines 275

ShepHyken

AUGUST 25, 2017

They work much like a messaging app in that a person types a question and the software goes to work to answer it. They use data from what the customer is saying to personalize the interaction. Use some expressive, emotive aspects to help ensure the conversation seems personal. A chatbot has limitations like all technology does.

Chatbots 367

Chatbots Customer Service Best practices voip 367

ShepHyken

MARCH 8, 2019

Would any person on earth want to be treated like that? I run a consulting shop that employs one person: me. But that doesn’t mean there isn’t value in me handling each and every full personally. Embrace being a real person on the other end the phone that has the ability to resolve their problem quickly and cheerfully.

Consulting 270

Consulting Consulting Personalization Customer Service 270

Concentrix

NOVEMBER 14, 2023

To keep customers from switching to competitors, brands can create a satisfying CX through hyper-personalization using Adobe products.

Personalization 62

Personalization Technology Management 62

ShepHyken

MARCH 22, 2019

Some might say it was a simpler time with a more personal touch, and in some ways they would be right. Today’s customer is more informed and fully expects an increasingly personalized service, despite the fact that most of their shopping is virtual.

Customer Experience 267

Customer Experience Banking Technology Consulting 267

Cisco - Contact Center

JUNE 21, 2023

Adding more personalized digital consumer experiences in the store, and on-the-go, opens the door for new opportunities … and vulnerabilities. Digital transformation enables retailers to meet c… Read more on Cisco Blogs

Personalization 73

Personalization Technology 73

ShepHyken

SEPTEMBER 6, 2019

The study also showed that consumers are more concerned about protecting their own personal information, with an increase in the past year of 15 percent who strongly feel it’s their personal responsibility. Consumers also expect businesses to do more to protect their personal data.

Accountability 232

Accountability Technology Personalization Customer Experience 232

ShepHyken

AUGUST 16, 2019

When trust is lacking, the team won’t be as successful because the blindfolded person might be too suspicious and timid to move. Set aside time at the beginning of the game to discuss what the comic will be about and what each person will draw. Did you change communication methods depending on the person you were talking to?

Personalization 215

Personalization Customer Service Marketing Sales 215

ShepHyken

FEBRUARY 15, 2019

It helps them personalize their service. Your staff can deliver a more personalized experience when they have more information about who they’re serving. Customer notes : Even if your staff is in a hurry, they can easily make a personal connection with a quick glance at the notes added to a customer profile from a previous purchase.

Sales 220

Sales Personalization Feedback Management 220

ShepHyken

FEBRUARY 22, 2019

This personal WeWork story created a new relationship directly because of their focus on customer satisfaction. The post Guest Blog: How One Experience Started My CX Passion appeared first on Shep Hyken. It’s a brilliant onboarding experience. It’s also an easy to execute Wow Moment.

B2C 268

B2C B2B Customer centricity Employee engagement 268

ShepHyken

FEBRUARY 9, 2018

Positive body language – A person slouching their way through the store, with a sour or surly facial expression doesn’t look approachable. The post Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy appeared first on Shep Hyken. Show respect – Don’t multitask while communicating.

Customer Service 378

Customer Service Morale Sales Coaching 378

ShepHyken

NOVEMBER 23, 2018

Personal tastes vary in how individuals rank these elements in order of importance, but specifying them allows companies to deliberately improve their support setup over time – be it through tools, people, or organization. He and his team share tips about customer service and communication on the Userlike Blog.

Customer Support 262

Customer Support Customer effort Self service Metrics 262

ShepHyken

DECEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Stephan Delbos, writes about the importance of doing more than satisfying customers, you must delight them. The post Guest Blog: Why Customer Satisfaction Is a Myth appeared first on Shep Hyken. There is a big difference between satisfied customers and loyal customers.

Customer emotions 306

Customer emotions Marketing Customer Experience Customer Service 306

Cisco - Contact Center

NOVEMBER 8, 2023

It was the same year Cisco consolidated all of its CCNA… Read more on Cisco Blogs In 2020, I joined Cisco fresh out of college, which just so happened to align with the inaugural year of the Cisco DevNet certification track.

Personalization 97

Personalization 97