Beyond Philosophy
JULY 6, 2023
The Magic Castle Hotel made the top ten of all Los Angeles hotels on Trip Advisor. The reason why would probably surprise you, but it’s one of those little secrets about why customers buy that they don’t tell you. You would not be impressed if I showed you pictures of this hotel. It looks to me like an old apartment complex that was painted yellow and converted into a hotel.
kommunicate
JULY 6, 2023
Last Updated on July 6, 2023 The month of June was a big one for all of us folks here at Kommunicate. We launched the Campaign Messaging feature that has been in the works for quite some time now. More details about our major product updates here: 1. Campaign Messaging feature : The campaign messaging [.] The post Here’s Whats New From July 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.
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Upstream Works
JULY 6, 2023
Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Upstream Works | Next-Gen CX with Webex Contact Center Solutions appeared first on Upstream Works.
Cisco - Contact Center
JULY 6, 2023
As manufacturers digitize operations, they’re connecting more industrial assets and using more software to run their factories. A reliable, efficient network on the plant floor is essential.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
AWS Machine Learning
JULY 6, 2023
Amazon SageMaker is an end-to-end machine learning (ML) platform with wide-ranging features to ingest, transform, and measure bias in data, and train, deploy, and manage models in production with best-in-class compute and services such as Amazon SageMaker Data Wrangler , Amazon SageMaker Studio , Amazon SageMaker Canvas , Amazon SageMaker Model Registry , Amazon SageMaker Feature Store , Amazon SageMaker Pipelines , Amazon SageMaker Model Monitor , and Amazon SageMaker Clarify.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
LiveVox
JULY 6, 2023
Business process outsourcing (BPO) moves fast, so staying ahead of the curve is essential to deliver exceptional customer experiences and drive business performance. The post Put Your Customers First With These 5 Trending BPO Technologies appeared first on LiveVox.
Avoxi
JULY 6, 2023
Do you know how much your on-premise voice really costs? The hidden components are probably a lot. VoIP can lower your TCO and help you save! Learn more.
Jon Arnold
JULY 6, 2023
Still catching up from being offline last week, and here’s another ICYMI shout-out. I recently did a white paper for Enreach about the growing role of mobility for collaboration, and soon after its release, Doug Green interviewed me about it for his widely-followed Telecom Reseller podcast. We get along quite well, and if this topic is of interest, I think you’ll enjoy our conversation.
Cisco - Contact Center
JULY 6, 2023
The pandemic was a unique time. Suddenly the world was forced to reconcile with a virus and social distancing. It was tough! A human being is a social being.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Back Office Centers
JULY 6, 2023
Every successful company has a solid back office. Furthermore, the crew that manages a solid back office is of the highest caliber. The back office support staff is in charge of handling additional administrative activities while the majority of the personnel in a firm are focused on delivering the primary product or services. Any business needs these services, but they come with added expenses and resources for recruiting, managing, and monitoring.
ChurnZero
JULY 6, 2023
As a customer success leader, I’ve seen time and time again companies over-engineer or altogether skip the most foundational step in building a great customer experience—and that is mapping the customer journey. In one of many similar instances, I was helping a SaaS company get to the root of its high customer churn. They’d get a deal done and somewhere along the way, the customer would turn over before the first annual renewal.
Win the Customer
JULY 6, 2023
In today’s competitive business landscape, providing exceptional customer service is no longer just an option; it’s a necessity. To ensure consistently high levels of customer satisfaction and operational efficiency, many organizations turn to Six Sigma methodologies. Originally developed by Motorola, Six Sigma is a data-driven approach that aims to minimize defects and errors in processes.
Vistio
JULY 6, 2023
Watch the full podcast here:  Or click here to just listen to the audio.      It’s very easy for companies to claim they support improving the agent experience and giving them a voice. But how do you actually demonstrate that? Well, for Jeremy Hyde it’s just a matter of creating that space for your agents. Join our session today to learn how you can create an action plan for your contact center, with no financial investment required!
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
24-7 InTouch
JULY 6, 2023
IntouchCX is a leading provider of player support services, including community moderation on social media channels and in-game chat rooms, geolocation verification, user-generated content (UGC) video uploads, gamer know your customer (KYC) service, and more. Our advanced gaming expertise and innovative trust and safety solutions allow us to elevate player experiences while safeguarding your brand and community.
CSM Magazine
JULY 6, 2023
You’re an entrepreneur. The buck stops with you. In the world of hustle and bustle, every opportunity could be the next big thing. But sadly, the same spirit that makes you a target for success also makes you a target for scams. And in today’s digitised world, phone scams have become the weapon of choice for fraudsters targeting business owners.
Balto
JULY 6, 2023
St. Louis, MO — Balto, a leader in uniting contact center agents with AI for better conversations, has released a new update to the Balto Real-Time Index , a tool that collates trends, insights, and in-depth analysis for contact centers. The Index provides actionable insights based on trends surveyed from over 200 million guided calls, and currently tracks eight major industries: B2B Technology, Collections, Health Insurance, Home Improvement, Property & Casualty Insurance, Retail, Utilitie
Concentrix
JULY 6, 2023
Discover three approaches to loyalty program design for meeting your long-term loyalty strategy and business goals.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Cisco - Contact Center
JULY 6, 2023
Have you heard the phrase “Meet your customers where they are?
Concentrix
JULY 6, 2023
Ensure your global loyalty program is implemented with impact and local relevance with these five key activities.
DMG Consulting
JULY 6, 2023
Generative AI Shakes Up the CX Market We’re all hearing about ChatGPT, GPT-4, Bard, Copy.ai, DALL-E, Rytr, and other generative AI technologies. According to the hype, solutions enabled by generative AI are either going to make the world a better place or replace the need for human employees. These are two extremes that are both unlikely to happen. However, generative AI is ushering in an era of massive and rapid innovations.
Zappix
JULY 6, 2023
In today's fast-paced digital era, businesses across industries are constantly seeking innovative solutions to improve customer service, reduce costs, and enhance operational efficiency. Visual self-service technology is one such.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Lumoa
JULY 6, 2023
Lumoa Product News for May 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Lumoa GPT just got better A select few of you have already been chosen for Lumoa GPT Beta access. This powerful tool will give you Topic Summaries with the click of a button.
Lumoa
JULY 6, 2023
Lumoa Product News for June 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Get email summaries with Lumoa GPT A select few of you have already been chosen for Lumoa GPT Beta access. This powerful tool will give you Topic Summaries with the click of a button.
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