IntouchCX

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Case Study: Exceptional Support for Immersive Player Experiences

Excited and happy mobile gamer

IntouchCX is a leading provider of player support services, including community moderation on social media channels and in-game chat rooms, geolocation verification, user-generated content (UGC) video uploads, gamer know your customer (KYC) service, and more. Our advanced gaming expertise and innovative trust and safety solutions allow us to elevate player experiences while safeguarding your brand and community.

A North American leader in augmented reality (AR) development for MMORPG (massively multiplayer online role-playing games) mobile and real-world immersive games partnered with us to deliver high-quality support to their players during a community event. We achieved the following results:

  • Seamless PX support processes
  • 100% of issues reported and escalated in real time
  • 100% of cases resolved within 2 hours, meeting all SLAsĀ 

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