CCNG
MAY 24, 2023
CCNG member Dan Smitley shares his thoughts on what we’re going to do once the bots take over the world. A bit of a hyperbole but it’s a great starting point for a very timely conversation. Dan talks about how contact centers are changing and how technology is playing a major role in this transformation. He discussed the use of bots, artificial intelligence, and other technologies that are revolutionizing the industry.
ShepHyken
MAY 24, 2023
You’ve probably experienced this. No matter how hard you try to please some customers, they aren’t happy. It’s frustrating, but at the same time, it’s reality. And speaking of reality, no matter how good you are at creating an amazing customer experience, the customer’s perception counts. Their perception is their reality. I once went to an amazing restaurant – at least, I was told it was amazing.
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Bill Quiseng
MAY 24, 2023
A wife walks into the living room where her husband is reading. She leans over and whispers “I love you.” Nothing. She repeats louder, “I love you.” Complete silence. She stares at him and asks, “I say I love you a LOT to you. You NEVER say I love you back. Why is that?” Her husband turns to her and declares, “Look, I told you I loved you when we got married.
VirtualPBX
MAY 24, 2023
In today’s digital age, businesses are constantly striving to provide the best customer experience while ensuring compliance with regulatory requirements. One essential aspect of customer satisfaction and compliance is offering a simple and efficient method for customers to opt out of receiving further communications. The “Text STOP to Opt-Out” method is not a choice but a necessity to fulfill TCPA requirements.
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Tethr
MAY 24, 2023
In today’s episode, we're gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Tethr
MAY 24, 2023
Want to understand what’s causing your customers to call back repeatedly? Work to eliminate customer recontacts by evaluating call data.
Cisco - Contact Center
MAY 24, 2023
In the past, I have held many discussions on the critical value of the SAP application for businesses. Gartner estimates that 77% of all worldwide business transactions touch an SAP system.
Tethr
MAY 24, 2023
Tethr's experts discuss the 2021 CX trends that will come to shape the landscape of customer service interactions in 2021. and beyond.
LiveVox
MAY 24, 2023
Providing top-quality customer service is the one of the primary focuses of any customer service system. Before the rise of social media, companies spent their marketing dollars on trying to figure out how to improve their products or services. Now, the customer experience from beginning to end has just as much of an impact as […] The post Unlock a Smoother Customer Service System: The Essential Optimizations You Need To Make right Now appeared first on LiveVox.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Tethr
MAY 24, 2023
All the data you need to create a good customer service experience is right at your fingertips. Here’s how to get that information.
JivoChat
MAY 24, 2023
Choosing the best website templates is crucial to achieving your goals. It significantly impacts getting a high number of accesses to your pages, increasing the average time spent on your website, and providing good user experience. Some of the best website builders, like Wix, offer pre-made templates which already have a mobile-friendly version, meaning that your website will perform well on mobile devices too.
Tethr
MAY 24, 2023
These four strategies are the keys to building customer loyalty for any type of business here in the digital age. Read more.
AWS Machine Learning
MAY 24, 2023
In this three-part series, we present a solution that demonstrates how you can automate detecting document tampering and fraud at scale using AWS AI and machine learning (ML) services for a mortgage underwriting use case. This solution rides on a more significant global wave of increasing mortgage fraud, which is worsening as more people present fraudulent proofs to qualify for loans.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Tethr
MAY 24, 2023
In today’s episode, we will be talking about the first behavior we discovered in our study on strategies for B2C selling: disqualify aggressively.
Cisco - Contact Center
MAY 24, 2023
Network automation is now a “must-have” The whirlwind of tech innovation has had a major impact on hardware, software, and of course, network management.
Tethr
MAY 24, 2023
Check out these three reasons to level-up your customer feedback survey with a Voice of the Customer (VoC) analytics solution.
Cisco - Contact Center
MAY 24, 2023
Do you feel a bit lost when people refer to certain environmental sustainability topics and aren’t sure where to start when it comes to learning more?
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Tethr
MAY 24, 2023
Today, we'll discuss the second key behavior in our study: How high performers drive purchase decisions through prescription.
Concentrix
MAY 24, 2023
Discover the top strategies to overcome your biggest data science problems and unlock new insights. Don't miss out on these game-changing tips!
Tethr
MAY 24, 2023
We believe that data without context isn’t useful, and can cause problems. Check out our perspective on real-time call center guidance.
Nuance
MAY 24, 2023
… Creating a positive and lasting impact Read More » The post Creating a positive and lasting impact appeared first on What’s Next blog.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Tethr
MAY 24, 2023
Today, we’ll take you through our research on successful B2C sales behaviors, and the four lessons we learned about how to improve sales.
Anexa BPO
MAY 24, 2023
In today’s hyper-connected and customer-centric business landscape, understanding and meeting customers where they are is vital for success. And while we hear many buzzwords relative to the quality servicing of those same customers – like “personalization”, “engagement”, and “expectations” – there is a fundamental element at the core of these principles.
Tethr
MAY 24, 2023
Discover how to improve quality assurance in a call center with our research-backed and AI-powered platform. Request a demo today to see Tethr in action.
Hodusoft
MAY 24, 2023
The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. The advancements in artificial intelligence (AI), 5G, and quantum computing have altered the digital landscape for good. The rapid digital transformation will revolutionize every possible industry. How can call centers be left behind?
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Tethr
MAY 24, 2023
Today, we'll unpack the third key behavior discovered in our study: Why high performers seize the opportunity to dig into sales objections.
Nicereply
MAY 24, 2023
Customer Success Platforms are here to make your (work)life easier. Firstly, you need to know how to use them. Get some inspiration! You have many customers, across many segments , using your tool for many use cases. How do you manage that complexity to make sure they all are successful with your products? The Customer Success function has gained momentum over the past decade and is now, more often than not, an integral part of the customer journey within a SaaS company.
Tethr
MAY 24, 2023
These four cutting-edge call center QA trends are set to revolutionize the way we think of QA in the coming months and years.
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