ChurnZero

MARCH 24, 2020

This is a guest blog post by Polly Goss, Director of Partner Success at Stellic. . 4 Reasons Hierarchy Can Help Customer Success Managers and Their Customers. Hierarchy and injustice can often be seen to go hand in hand. Even the word hierarchy can instantly make people feel uncomfortable, turned-off, or even angry.

Customer centricity 60

Customer centricity Coaching Accountability Consulting 60

Talkdesk

MARCH 24, 2020

In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base. As mentioned in my previous blog, the way customers prefer to interact with the companies they do business with has drastically changed. A true AI-powered knowledge base benefits: Customers.

Average Handle Time 57

Average Handle Time Self service First call resolution Virtual Agent 57

UJET

MARCH 24, 2020

The post UJET Tips for Work From Home Remote Agents appeared first on UJET Blog. A cloud-native platform gives agents the freedom to work anywhere as long as they have access to a stable internet connection and can communicate with consumers.

Contact center software 86

Contact center software Best practices Contact Center Personalization 86

Nicereply

MARCH 24, 2020

The post Boost Employee Retention Through Engagement and Satisfaction Surveys appeared first on Customer Happiness Blog. Use employee engagement and satisfaction surveys to listen to your crew and boost employee retention, so you can learn what they need to stay excited to be on your team for years to come.

Surveys 64

Surveys Employee engagement Metrics Feedback 64

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

We'll discuss self-directed microlearning content and how blogs, chatbots, and email lessons can provide the combined value of chunked content. In this session, we will learn about three different types of drip delivery platforms.

Chatbots

Certified Languages International

MARCH 24, 2020

While many in the industry have been slow to embrace remote interpreting , the current health crisis has shed light on its benefits, especially in medical settings where the stakes are higher than ever. CLI has been proud to embrace remote interpretation for over 23 years.

Calibration 70

Calibration Best practices Technology Personalization 70

Wowdesk Blog

MARCH 24, 2020

Is your business lacking in good customer service? If yes, then here’s an important fact for you – It is estimated that customer service would be considered as a key brand differentiator by 2020. . Imagine if dissatisfied customers start calling out your brand in open, how will it impact your business?

Management 66

Management Customer Service Feedback Personalization 66