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Vcaretec
JUNE 6, 2022
Check out the Vcare Top 50 Customer Care Influencers below, and connect with these experts on their blogs, Twitter, and on other social networks. Reach out to us on LinkedIn , Facebook , or Twitter today to get the Vcare Top 50 Influencers badge, and proudly display it on your blog, social media profiles, or website. Tweets are my own.
Beyond Philosophy
JUNE 17, 2015
Without innovative and useful content, not only will Google not reward the site with high search placement, but associated efforts – email campaigns, social media marketing, and search engine optimization – will also fall short. Defining the Objective(s) and Mechanics of Your Content Marketing Strategy.
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AWS Machine Learning
MAY 23, 2023
This is a guest blog post co-written with Vik Pant and Kyle Bassett from PwC. With organizations increasingly investing in machine learning (ML), ML adoption has become an integral part of business transformation strategies. Many organizations start their journey into the world of ML with a model-centric viewpoint.
Cisco - Contact Center
SEPTEMBER 9, 2019
A part the wonderful capabilities offered by the front and back end text to audio converters, the intelligence of the system is in the Recurrent Neural Network (RNN) able to analyze the input text and context, understand it and formulate a text answer in real time, de facto emulating the complex behavior and processes of human beings.
NICE inContact
MAY 12, 2017
Both were using premises-based systems today, by as Microsoft continues to add features to its cloud-based Skype for Business offers, I expect to see solutions from cloud contact center partners like inContact and its Connector solution will be deployed more often in the market. So, what were the contact center themes this year?
Call Experts
SEPTEMBER 18, 2019
de-escalation techniques for calls that eventually require Supervisor intervention. This blog post was written by Mark Hansen. We understand the need for a business to stay relevant and are dedicated to investing in our employees to ensure that we have a strong team to support the needs of our customers. An overview of our program.
NICE inContact
MAY 1, 2019
Sitel partners with its clients to build brand loyalty and customer satisfaction with innovative, end-to-end solutions for enhancing the customer experience, and its contact center associates deliver more than 2.5 billion in annual revenue, Sitel is the third-largest business process outsourcer (BPO) in the world.
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