AWS Machine Learning

MAY 21, 2024

Retrieval Augmented Generation (RAG) models have emerged as a promising approach to enhance the capabilities of language models by incorporating external knowledge from large text corpora. However, despite their impressive performance in various natural language processing tasks, RAG models still face several limitations that need to be addressed. Naive RAG models face limitations such as missing content, reasoning mismatch, and challenges in handling multimodal data.

Engineering 107

Engineering Consulting Consulting Finance 107

TeamSupport

MAY 21, 2024

The Future of TeamSupport AI is Here. TeamSupport is thrilled to announce its latest suite of AI-powered tools, built to increase agent efficiency and help your team take customer support to the next level. TeamSupport’s AI Assist incorporates the latest conversational AI technology, acting as a seasoned copilot to help agents close tickets faster, bringing faster, more satisfying resolutions to customers with less tedious manual work for agents.

Customer Support 98

Customer Support Technology Customer Service 98

A Better Answer

MAY 21, 2024

Choosing between a virtual receptionist service and employing in-house staff is a pivotal decision that impacts a business's operational costs, efficiency, and ability to scale. This comparison illuminates the financial nuances of each option, breaking down the components such as initial setup costs, ongoing expenses, and the potential for scalability.

Customer Service 83

Customer Service Answering services 83

Cisco - Contact Center

MAY 21, 2024

See how Success Programs Manager Sadaf S. discovered all-around growth while empowering young women in STEM through Cisco's MentorMe program.

Management 88

Management 88

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Interactions

MAY 21, 2024

If you missed the recent Interactions webinar with Opus Research , don’t worry – we’ve got you covered. Joe Kuhn, Solutions Architect at Interactions, dropped some serious knowledge bombs during the Q&A session, and we’ve rounded up his answers into a one stop guide. So, let’s dive right in! Authentication: The Gatekeeper of Secure Transactions Q.

Upselling 62

Upselling Metrics Contact Center Call Center 62

Unymira

MAY 21, 2024

In a bold move that rocked the tech industry, Broadcom completed its acquisition of VMware in December 2023. This acquisition has introduced a series of significant changes to VMware's software licensing, which took effect in February 2024. These adjustments are causing ripples across the industry, particularly among cloud service providers, and necessitate a careful reassessment of how companies use Broadcom products.

SaaS 52

SaaS Management 52

AnswerConnect

MAY 21, 2024

Wondering how an after-hours answering service can help your business? Discover what it can do, how it works and what to consider before making your choice. The post After-hours answering services: your guide for business growth appeared first on AnswerConnect Blog.

Answering services 52

Answering services Customer Experience 52

NobelBiz

MAY 21, 2024

While the role of call centers is crucial in customer service, companies often choose between inbound and outbound call centers. Each of these call centers come with unique functionalities, benefits, and challenges. This article explores the definitions, success KPIs, benefits, and considerations for both inbound and outbound call centers, helping you determine the best approach for your business needs.

Call Center 52

Call Center Scripts Average Handle Time Contact Center 52

Unymira

MAY 21, 2024

Every company faces a software audit at some point. You'll get a letter from Microsoft, IBM, VMware, or another vendor requesting license purchasing and software usage data. They’ll inspect this data to see if you’re complying with contract terms. Audit requests bring unplanned work. Analyzing the data is time-consuming, requires full-time resources, and the process can last for months.

Best practices 52

Best practices Management 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of automation to revolutionize outdated call review processes!

Customer Experience

Kapta Customer Success

MAY 21, 2024

Adapting your key account management approach as customers change is crucial. Read this blog to learn what it takes to succeed in key account management today.

Accountability 45

Accountability Management CRM 45

AWS Machine Learning

MAY 21, 2024

This post is co-written with Aurélien Capdecomme and Bertrand d’Aure from 20 Minutes. With 19 million monthly readers, 20 Minutes is a major player in the French media landscape. The media organization delivers useful, relevant, and accessible information to an audience that consists primarily of young and active urban readers. Every month, nearly 8.3 million 25–49-year-olds choose 20 Minutes to stay informed.

Advertising 114

Advertising APIs Engineering industry standards 114