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CX Accelerator
NOVEMBER 7, 2023
By Jeremy Watkin and the CX Accelerator Community I’ve got a big trip coming up, and in preparation, I needed to check my flight itinerary so I could book a rental car and long-term airport parking. It’s at that point I realized that I never received an email from the airline after booking my flight. Again, huh?
ShepHyken
SEPTEMBER 30, 2016
This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. So many businesses are hemorrhaging money and they don’t even know it.
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Beyond Philosophy
FEBRUARY 1, 2024
Then, I get to tell them that their research is out of date, and they need to update it. We had a pandemic for nearly two years that stopped the world and devastated businesses. Customers Don’t Always Know What They Want, But Their Answers Say a Lot Another common mistake is trusting customer answers to give you the proper results.
Steve DiGioia
OCTOBER 3, 2021
I dropped my car off at the dealership the other day for a minor repair. I didn’t know what to expect since this is my first time using them. Two hours later I got the call that it was ready to be picked up. But something happened that made me disappointed in the service. I guess I expected more after all.
Beyond Philosophy
AUGUST 11, 2022
It turns out I am not alone in my assessment. Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers. So, to answer my question, I was a grumpy old man. Sure, it happens, I thought. Is it me alone?
Beyond Philosophy
AUGUST 25, 2019
Now, to be fair, if it was my brother Neil, my answer is yes.). In my case, every time I saw them, I would worry something had gone wrong with the car. For example, your business might go under if you treat too many people like family and not enough like customers. My Mont Blanc pen, for example.
Beyond Philosophy
JANUARY 26, 2023
However, in reviewing that content, I realized I was in sore need of an update. Before we get started, you should know that typically, people don’t know the answer when I ask these questions, which is why I ask them. Yet, interestingly enough, individuals can answer the question. It’s time for an update. That was unusual.
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