Beyond Philosophy

SEPTEMBER 7, 2023

Understanding how customers evaluate pricing can help you correctly price your products or services. So, today, we will talk about three simple tactics you can use to maximize your pricing to gain profit. These include internal reference prices, external reference prices, and price images.

Advertising 221

Advertising Education Sales Marketing 221

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. It’s also a great way to build credibility with real customer insights. . The best blogs are not only informative but also fun to read.

Customer Service 52

Customer Service outsourcing Best practices Morale 52

Beyond Philosophy

SEPTEMBER 14, 2023

Are you ready for AI? Author, speaker, consultant, and The Agile Brand podcast host Greg Kihlstrom , ( www.gregkihlstrom.com ) Principal Chief Strategies for GK5A, joined us on a recent podcast to discuss what it takes to be prepared to implement AI and improve your customer experience. Some firms are. It didn’t.

Self service 221

Self service Analytics Personalization Consulting 221

ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. Have you ever gone down a rabbit hole of suggested videos on YouTube? These are common examples of sites using predictive analytics catering to individual customer preferences.

Analytics 168

Analytics Upselling Banking CRM 168

Beyond Philosophy

JANUARY 25, 2024

You might recall how I like to say, “None of us are as clever as all of us.” So, we asked you, our readers to submit your thoughts, ideas, reactions, lists, or whatever else you have to offer, that we can then discuss. Justin shared how sports can teach us a lot about how to improve your Customer Experience.

Customer Experience 195

Customer Experience Customer centricity Finance Sales 195

Beyond Philosophy

JANUARY 8, 2021

It is not often in life that you get the opportunity to reset things. However, as the COVID-19 vaccine rolls out, we have a chance that is, dare I say, unprecedented to reimagine Customer Experience. Now, we can decide what parts of the change we want to keep to respond to what customers want now.

Customer Experience 448

Customer Experience Consulting Consulting Personalization 448

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ShepHyken

MARCH 30, 2018

This week we feature an article by Julien Rio whos writes about the most common KPIs and how to understand them, select the right ones and how to improve them. – Shep Hyken. Depending on whether your Customer Care department is an extension of your marketing or your customer service strategy, the KPIs you give yourself may be different.

Customer Experience 213

Customer Experience Average Handle Time Customer Care Customer centricity 213

Beyond Philosophy

APRIL 23, 2021

Emotions rule your customers’ buying decisions. Sure, their rationality weighs in sometimes, too, but often, it’s the emotional side that drives customers to buy. These two parts of us, the emotional and the rational represent the two ways of thinking that serve as the foundation for understanding customer behavior.

Government 435

Government Consulting Consulting Customer Experience 435

Beyond Philosophy

JULY 21, 2022

As many of you know, I also have a podcast. This past week, our podcast featured two pickles, and I thought I would share them here since many of you are facing similar issues in your organization. Pickle #1: How can you increase survey response rates to create a more robust voice of customer data?

B2B 221

B2B Surveys Metrics Consulting 221

Beyond Philosophy

MARCH 19, 2020

We encourage clients to research their customers all the time. Late last year, we decided to take our advice and study our customers and prospective customers, and well, anyone. Some of the research told us what we expected to hear, but some of the revelations might surprise you. You All Want Growth.

Consulting 479

Consulting Consulting Marketing Customer Experience 479

Beyond Philosophy

DECEMBER 11, 2020

When I was in corporate life, my boss asked me to improve the Customer Experience and do it for the least cost. what is a Customer Experience?” This idea was revolutionary in that day, but today, the business world has more or less accepted that emotions are a significant part of interactions with customers.

Customer emotions 435

Customer emotions Management Journey mapping Customer advocacy 435

Steve DiGioia

APRIL 5, 2021

During our young adult years, we’re still concerned about “fitting in” and finding our place in “work world” – which is either far different from or eerily similar to “school world”. We need to make our mark on the world – in whatever form that may be and not join the crowd. But that didn’t stop me from doing what I thought was best.

Customer Service 246

Customer Service Personalization 246

Beyond Philosophy

NOVEMBER 30, 2023

One of my clients has done an excellent job in the last couple of years improving their customer experience. They focused their attention on the customer-facing teams at first. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! NICE Systems, Inc., and Fred Reichheld.

Finance 195

Finance Customer centricity Accountability Technical Support 195

CSM Magazine

JANUARY 25, 2022

If you’re a customer service professional, you know that customers are your lifeblood and livelihood. You likely also know about the traditional methods of gaining and retaining customers. However, there might be another asset you or your customer service reps might be overlooking.

Customer retention 52

Customer retention Advertising Customer Service Management 52

Beyond Philosophy

JULY 16, 2020

Today, we decided to address memory and how crucial it is to enhance your customers’ recollections of their experience with you. She, along with colleagues, published about the Return Trip Effect. Chen and her colleagues decided to show this effect and determine what causes it. ” effect.

Feedback 486

Feedback Consulting Consulting Government 486

CX Accelerator

JUNE 8, 2020

Surveys are a great way to listen to the voice of the customer, so don’t misconstrue the title of this article as being “anti-survey.” Problems occur, however, when surveys become the only way we listen to customers — especially when you consider that a good survey response rate is in the realm of 20-30%. Interview customers.

Surveys 345

Surveys Contact Center Consulting Consulting 345

Enghouse Interactive

OCTOBER 21, 2020

AI Makes It Possible (Blog Series). Blog #4 of 4 The MORE you know. The more YOU KNOW. . As we saw in yesterday’s webinar, both enhancing the Customer Experience (CX) and understanding the Voice of the Customer (VoC) are inextricably linked… for the better.

Self service 76

Self service Contact Center Benchmark Chatbots 76

ShepHyken

JULY 26, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR

Customer Service 254

Customer Service Customer retention Contact Center Upselling 254

Totango

FEBRUARY 23, 2024

What do these four pairs have in common? Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. Bitter tech rivals put aside their differences to create world-changing innovations.

Chief Customer Officer 91

Chief Customer Officer Customer centricity Metrics CRM 91

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Clear your internal barriers before you complete the RFP process. Yes, Legal, we’re looking at you. Be considerate about what roles they have to play in the transition.

outsourcing 71

outsourcing Customer Care Best practices Management 71

Comm100

FEBRUARY 10, 2022

When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. What started with Netflix’s sophisticated Machine Learning recommendation algorithms customized to every users’ preferences has now become the buzz in customer service and support.

Personalization 52

Personalization Customer Service Chatbots Self service 52

VirtualPBX

JANUARY 23, 2024

Guest Blog If you deal with large volumes of data – like call centers tend to – you may find yourself a target of cyber criminals and your cybersecurity may be at risk. When you have a large number of staff, the possibility that one of them might turn out to be the weakest point can be significant.

Call Center 98

Call Center Engineering Education Best practices 98

Hodusoft

OCTOBER 4, 2023

In this blog post, we will discuss eleven practical ways through which Internet Telephony Solutions can help organizations reduce communication costs. Those who can communicate with clients, customers, and partners more cost-effectively can offer competitive pricing or invest in innovation, giving them an edge over competitors.

voip 105

voip Real estate Abandon rate Analytics 105

Comm100

FEBRUARY 15, 2022

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if you fail to impress them immediately. Let’s break down how you can do just that now. What are on-demand economies? Nowhere is this more apparent than in the sphere of customer service.

Customer Service 52

Customer Service Chatbots Self service Transportation 52

Hodusoft

APRIL 24, 2024

A Comprehensive Guide on ISDN Even if you aren’t that well-versed with telecommunication lexicon, you still might have come across a term—ISDN, which is the abbreviation for Integrated Services Digital Network. What is ISDN? But did you know that it is going to be phased out by 2025? Read on to know more.

voip 52

voip Wireless Telecommunications Technology 52

Comm100

JUNE 25, 2020

You can find her on LinkedIn. First, the COVID-19 pandemic revealed the need for companies to keep business going responsibly. Now, as racial relations dominate the news, many companies may feel the need to reassure their consumer base that they are on the right side of history. Making It About You.

Customer Service 52

Customer Service B2B Sales Customer Care 52

Nicereply

JUNE 20, 2023

Recruiting a customer experience talent is always a challenge. Recruiting top Customer Experience talent has added complexities because these hires likely impact customers directly. Recruiting top Customer Experience talent has added complexities because these hires likely impact customers directly.

Customer Experience 86

Customer Experience SaaS Construction Morale 86

Nicereply

OCTOBER 4, 2021

We all need to make more effort to show up in other people’s lives in ways that are supportive and enriching. If you work in a customer support segment you’re probably familiar with the celebration of Customer Support Week. Did you know that….? What does she/he prefer?

Customer Support 98

Customer Support Personalization Customer Service Management 98

ProProfs Blog

JANUARY 18, 2022

Market research questions can help you capture the best insights when you are up for launching a new product or a feature. Sending out such surveys about market needs and preferences enables companies to understand how their target market feels and behaves. What are Market Research Questions? Education level.

Marketing 145

Marketing Surveys Feedback Education 145

Comm100

MARCH 25, 2024

Luckily for business owners and budding chatbot developers alike, launching a quality bot isn’t hard, as long as you know what to watch out for. FInd out how Customer story We’ve compiled the best and worst chatbot practices to help you make the most of your investment, and engage in chatbot success.

Chatbots 96

Chatbots Journey mapping Personalization Customer Support 96

VirtualPBX

NOVEMBER 29, 2023

Guest Blog From SayNine Business communication changes almost on a daily basis, and it is essential for businesses to try to keep up with the new trends in the sphere. It revolutionized the way organizations communicate both internally and with clients. What is VoIP? So, what is VoIP ? What is VoIP?

voip 98

voip Analytics B2B Technology 98

Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. Customer feedback fuels the engine of any business. When you know what customers think about your product and your service, you’re able to plan strategically and make smart bets.

Surveys 98

Surveys Feedback Customer Support Wireless 98

Russel Lolacher

JUNE 29, 2021

World Social Media Day is here again, providing a great opportunity to inform and educate your own public sector organization about what its social media efforts do to benefit them and their audience: the public. In a nutshell, what your platforms do for the organization. Those benefits? An Overview of your Social Brands.

Education 98

Education Government Metrics Customer Care 98

Blueship Call Center

NOVEMBER 28, 2023

Selecting an outsourcing partner that is both affordable and has highly skilled staff is essential for businesses looking to outsource to grow and enhance customer operations. But with so many BPO companies in the world, it may surely be difficult to choose one that offers customer-focused email service and a fast response time.

outsourcing 67

outsourcing Calibration Business Process Outsourcing Call Center 67

aircall

AUGUST 14, 2022

It’s a surefire sign that you’re doing things right, providing a high standard of customer service quality , and delivering a product people want. . When everything is going so well, it feels like the last thing you want to do is change it. The Importance of Scaling Customer Support. It’s not always easy though.

Customer Support 117

Customer Support Benchmark CRM Chatbots 117

ProProfs Blog

OCTOBER 30, 2021

The possibility of achieving sustainable business growth will get decimated if you cannot get on your customer’s pulse. When you don’t know what’s best about your services, you won’t be able to do more of it. Similarly, without knowing what’s the worst about them, you can’t stop doing it.

Feedback 143

Feedback Surveys Customer centricity Metrics 143