what-is-the-cost-of-employee-turnover Blog Related Topics 
CX Accelerator
NOVEMBER 7, 2023
So when I finish the sentence “ A company might not be customer-centric if they…” here are a couple that immediately come to mind based on my recent airline experience: Have employees who are willing to leave a paying customer up a creek with no paddle. 10) shut down customer support channels for cost rather than customer choice.
ShepHyken
DECEMBER 13, 2019
Get it wrong and, at best, you are in for a tortuous journey with an uncertain outcome – you may even be forced to restart the process at twice the cost. Get it wrong and, at best, you are in for a tortuous journey with an uncertain outcome – you may even be forced to restart the process at twice the cost. Map out your journey.
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Steve DiGioia
JULY 10, 2023
Imagine this: you work tirelessly for weeks on end to train a new employee, pouring all your knowledge and expertise into them. Was it worth training these employees or was it money down the drain? Is It Worth Training Employees If They’re Going To Leave Anyway? But here’s my take on it.
Callminer
DECEMBER 17, 2019
Time is money and in-house employees who are tethered to phones all day have a harder time attending to their other duties. Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate.
Totango
DECEMBER 23, 2021
In this article, we’ll take a look at what burnout really is, the impact it can have on your organization and what burnout signs you should be on the lookout for within your team. . What is Burnout? When employees are burned out, they are less motivated to perform and more likely to leave.
Call Design
FEBRUARY 11, 2021
When you consider that replacing an employee will cost a business about 1.5x Bliss 2004), you can see why turnover, or minimising it, is so important. Even the best performing contact centres have a turnover of about 10%-15% of staff per annum. So, what can be done to reduce staff turnover?
Nicereply
JULY 10, 2023
Employee Net Promoter Score: why you should care about it? Employee engagement has become a key metric for high-performing businesses to track since it was introduced over three decades ago. Year after year, statistics have shown a clear link between highly engaged employees and better business outcomes. It’s a simple metric 2.
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