Branch Mesenger

JANUARY 4, 2018

Today, we want to explore some of our favorite blog posts that we've written over the course of the past year. Customer Stories. And, when we're really lucky we get a story like we did with the crew at the Tampa Pizza Hut who used Branch to communicate with employees and maintain operations during a hurricane.

Healthcare 48

Healthcare Banking Enterprise Finance 48

aircall

JANUARY 11, 2023

The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S. . Here at Aircall, we’re committed to nurturing an inclusive environment where our people can grow together as a diverse global team.

Enterprise 62

Enterprise Marketing Technology 62

ShepHyken

JULY 28, 2023

Social proof is a psychological phenomenon marketing teams can use to nurture brand credibility and trust. Take a look at our success stories”). Endorsement from influencers Get brand exposure on podcasts, channels, or blogs of key influencers in your sector. Does it offer the features I need? How long should it be?

voip 156

voip Marketing SaaS Personalization 156

TechSee

AUGUST 14, 2023

Adrian’s driving passion is helping create, develop, and grow businesses that take care of their customers in the best way possible and create the great teams that are required to do that. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

ChurnZero

MARCH 17, 2022

However, on the whole, I would recommend having a cohesive “focus” for your company so that you can better present and weave the customer journeys of all of your customers and tell a better overarching customer story. How do I get leadership to buy into new CSM tech when you aren’t a key decision maker?

Metrics 97

Metrics Calibration Accountability Customer Experience 97

Nicereply

JUNE 12, 2023

Good customer service training is one of the most important components of your support team’s success. And that means figuring out how to effectively train new customer service team members is mission critical. Let’s explore twelve crucial things for managers to keep in mind when training new customer service team members.

Customer Service 84

Customer Service Best practices Construction Customer centricity 84

Kayako

MAY 12, 2016

On the Support Driven site you can find anything from a-day-in-the-life-of stories to community-generated reports on salaries and team size. Customer support blogs, and publications. Check out and subscribe to her blog to learn about the latest best practices in the customer experience and success space. Help Scout Blog.

Customer Support 51

Customer Support Best practices Technical Support Call Center 51

Comm100

DECEMBER 7, 2022

With so many ways for chatbots to improve customer service, in this blog we’ll look at four of the most effective chatbot examples across multiple industries. When seasonal support volumes increase, chatbots also allow customer service teams to keep up without hiring additional staff. Offer self-service to increase support capacity.

Chatbots 76

Chatbots Self service Wait times Customer Service 76

Beyond Philosophy

OCTOBER 25, 2019

As a certified Customer Experience Professional, he helps organizations and leadership change to improve their experience for their team members and customers. As a consultant for these brands, he gets an insider position that allows him to collaborate and share their story to others. To listen in , please click here.

Consulting 261

Consulting Consulting Technology Personalization 261

ChurnZero

OCTOBER 22, 2021

Customer Advocacy: How to Get Your Customers and Customer Success Team Invested. But for your advocacy program to be effective, you must first have the backing of both your customer and your team. But the only way you can get your customers truly bought in on your advocacy program is if your Customer Success team is bought in first.

Customer advocacy 96

Customer advocacy SaaS Benchmark Healthcare 96

JivoChat

JUNE 29, 2023

In this blog post, we’ll delve into the key strategies that successful E-commerce entrepreneurs and key opinion leaders employ to create an unforgettable brand experience. Are they tech-savvy millennials who live on smartphones or busy parents juggling work and family life? Who are they?

Analytics 88

Analytics Chatbots Feedback Surveys 88

Totango

SEPTEMBER 4, 2020

That is the idea behind tech-touch customer success solutions: thoughtful, relevant, value-driven communication delivered only when it has a positive impact on the customer. Crowding your customer engagements with unnecessary noise becomes a potential waste of time for both your customer success (CS) team and for your customer.

Enterprise 63

Enterprise Accountability Customer centricity Education 63

Totango

AUGUST 18, 2020

A person who reads your story should be able to retell all the salient news points to a peer hours later, without having to remember any particular word or phrase in order to get the point across. What is valuable is the information contained within the story. The idea is that what is important is the message, not the language.

Upselling 64

Upselling B2B Personalization Accountability 64

Integrity Solutions

JUNE 23, 2020

All tech companies want to build a world-class culture, and front-line managers play a pivotal role. What kind of conversations are your front-line managers having with their customer-facing teams? In their new roles as sales managers, these individuals’ success would now depend on how well they could rally their teams.

Coaching 85

Coaching Sales Management Employee engagement 85

Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. Every year we take this opportunity to reflect on the hard work of our team, our contributions to the conversational AI industry, and a few of our company’s biggest highlights from the past 12 months.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

JustCall

NOVEMBER 23, 2022

In this blog, we take a look at what is a sales motion and everything related to it. It lays down a string of actionable and repeatable activities followed by a sales team to convert an unqualified lead into a paying customer. As such, it governs how your sales team approaches sales. Stories sell. What is a Sales Motion?

Sales 52

Sales Government Coaching Analytics 52

OctopusTech

MARCH 23, 2022

We have seen some of the popular brands that create the most memorable and successful customer service stories and we have also tried to follow them. For this, you need to hire a great Customer Service Outsourcing team who will ensure that your customers get the maximum amount of satisfaction from your products and services.

Customer Experience 71

Customer Experience outsourcing Feedback Surveys 71

Acquire BPO

DECEMBER 6, 2023

headquarters marks a new chapter in our story – one where we redefine the standards of service and efficiency in the BPO sector,” said Scott Stavretis, CEO of Acquire BPO. “The launch of our U.S. “The Irving site embodies our core values of transparency, collaboration, passion and impact. Acquire’s U.S. Acquire’s U.S.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Marketing Technology 52

Nicereply

JANUARY 4, 2022

The second time I was asking the support team which model is shown in the advertisement. Women interested in tech are welcome and treated with love. It’s because of all customer recommendations, success stories and alumni references shared on their personal social media profiles. I received them the next day from the order.

Customer Experience 111

Customer Experience Advertising Customer Support Surveys 111

ChurnZero

MARCH 17, 2022

However, on the whole, I would recommend having a cohesive “focus” for your company so that you can better present and weave the customer journeys of all of your customers and tell a better overarching customer story. How do I get leadership to buy into new CSM tech when you aren’t a key decision maker?

Metrics 52

Metrics Calibration Accountability Customer Experience 52

Nicereply

FEBRUARY 22, 2023

In our conversation, Erin Willis , Program Manager of Vendor Management at ClassPass , shares their support story. Erin: Around 2013-14, I moved from San Antonio to Austin, Texas because something was happening in tech and I wanted in. I was really fortunate to have a great team lead early on too.

Customer Support 52

Customer Support Technical Support SaaS Coaching 52

NameShouts

JUNE 11, 2020

In this user study, our latest series of blog posts, we’ll be diving into how some of our awesome users are pronouncing names correctly at work. After several roundtable discussions at their office desks, James and his team were looking for a solution. James is a pseudonym, as he asked to remain anonymous for this user story.

Real estate 62

Real estate Sales 62

aircall

FEBRUARY 3, 2023

To boost team performance, you need the best cloud-based business phone solution that will support operations and processes. If you’re using Telzio but your customer-facing teams are scaling faster than you can hire, does it still meet your needs? Here are a few vital features and capabilities any good Telzio alternative should offer.

CRM 62

CRM Analytics call center solutions Interactive Voice Response 62

ChurnZero

FEBRUARY 4, 2022

If perceptual or stylistic barriers are holding you back from engaging with investors, reframe your story. And while these stories contain new and valuable points of view, investors end up missing the message because it hasn’t been adapted for them. Because how you share information with investors matters. Mergers and acquisitions.

Metrics 98

Metrics Consulting Consulting Best practices 98

Uniphore

JUNE 9, 2021

That means breaking down the barriers between your front- and back-office silos and ensuring not only that information is being shared, but that each teams’ goals and decisions are aligned. While these numbers offer valuable snapshots, they fail to tell the full story of a call center’s performance. Download Now.

Contact Center 98

Contact Center Enterprise Education Metrics 98

aircall

SEPTEMBER 28, 2018

When Michael Vroom first joined UNTUCKit as Customer Service Director, the team was making do with a hodgepodge of different support tools. We had stitched together solutions from a few different vendors along the way, but it was time to really solidify our operations with a smarter, more seamless tech stack,” Vroom explained.

Customer Experience 89

Customer Experience First call resolution industry standards Benchmark 89

CrazyCall

APRIL 9, 2019

Tiffani Bova is not only the global customer growth and innovation evangelist at Salesforce, she is a legend in tech sales. She helps both individual salespeople and growing tech companies speed up new customer acquisition and win bigger contracts. Must-read: Managing vs. Leading: Does Your Team Know the Difference?

Sales 133

Sales Consulting Consulting Coaching 133

ChurnZero

FEBRUARY 12, 2021

This is a guest blog post by Stephanie Neale , CEO of Blind Zebra. Now, let’s break down what happens in each of those steps: “Get an understanding of what brought you to this decision” Use open-ended questions to try to get the full story of why they’re cancelling. Data and customer stories are your best tools here.

Personalization 64

Personalization Customer Experience 64

Totango

JUNE 19, 2020

SevenRooms, a SaaS company servicing the restaurant and hospitality industry, shared their story about how they adapted their business and product offering to enable an industry that collapsed overnight. Zoe is so necessary, the SevenRooms team counts “her” as just another member of their team. . Frontline Foods has raised 9.2

SaaS 62

SaaS Enterprise Technology Accountability 62

SmartAction

OCTOBER 19, 2022

For teams who have adopted the set it and forget it approach of using commercially available frameworks are focused on their use to design, customize, and deploy – forgetting what happens once that chatbot is “in the wild.” Check out this blog post to find out. Why is it So Hard to Implement and Maintain a Chatbot?

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

Uniphore

JANUARY 13, 2022

Andrew shared his thoughts on the value of company culture, how to empower a growing workforce and what leadership lessons he’s learned from nearly two decades in the tech industry. AD: I really like the range of things we can do as an HR team to help create a positive work experience for our people.

Customer centricity 98

Customer centricity Marketing Technology Personalization 98

Aspect

OCTOBER 3, 2018

These stories might be repeated at the dinner table or make the news if they teeter on the outrageous. Streamlined user experience for managers, team leads and agents reflecting individual preferences, work habits and responsibilities, all available on all client devices – desktops, laptops and mobile devices.

APIs 107

APIs Self service SaaS Enterprise 107

Lumoa

FEBRUARY 6, 2018

Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Celebrate small successes and share stories. Also, new tech solutions such as AI and machine learning have been getting a lot of attention.

Customer Experience 129

Customer Experience Customer centricity Education Consulting 129

Creative Virtual

NOVEMBER 22, 2018

Creative Virtual has been receiving a lot of accolades in the past few years and the challenge for a blog post is what to say to make each new title or award stand alone and special. The 2018 Tech Track list was published in September – read our official announcement here – but attending the awards ceremony was an added wow factor.

Sales 40

Sales Technology 40

Totango

MAY 26, 2021

For example, when Trustpilot deployed a tech-touch onboarding experience, they leveraged their product engagement data and marketing automation to shepherd users through the journey and identify key engagement moments. Those assumptions may be correct or they could be slightly off and you’ll have to iterate based on your data and results.

Journey mapping 95

Journey mapping Customer advocacy Enterprise Technology 95

Aspect

AUGUST 27, 2018

Recently I was asked to speak at the St Louis Women In Tech Exchange – A community for any woman in technology looking for a tribe to share, empower, energize, and support. I want to inspire others and give them a platform to share their stories. My advice is to begin with an advocate in your companies Human Resources Team.

Technology 48

Technology Personalization 48

Hello Customer

SEPTEMBER 11, 2020

In this blog post, we’ll look at some underlying issues and mistakes that prevent your customer team from doing their job in the best possible way. Only when they know the full story, they get a chance to solve a customer issue. Mistake #3: Implementing bad tech.

Customer Service 76

Customer Service Interactive Voice Response Wait times Chatbots 76