Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. I do believe that retention is really the root of both satisfaction and growth.

Sales 93

Sales industry standards Benchmark Healthcare 93

Beyond Philosophy

NOVEMBER 9, 2023

Statistic #1: Gallup Analytics says companies that apply the principles of behavioral economics can outperform their competition by 85% in sales growth and more than 25% in gross margins. Statistic #3: Forrester says 41% of customer-obsessed companies achieved at least a 10% revenue growth, compared to 10% of less matured companies.

Customer retention 195

Customer retention Sales Consulting Consulting 195

Beyond Philosophy

APRIL 9, 2020

However, these incentives could be doing a lot more than that, which can have beautiful or terrible effects on your customer-driven growth. Lieberman shared what she learned and how we can apply it to generate customer-driven growth. People like to save money, and they don’t want to lose money.

Consulting 435

Consulting Consulting Finance Accountability 435

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Enterprise 113

Enterprise Education Best practices Customer retention 113

Totango

OCTOBER 18, 2023

Totango accelerates revenue retention and customer growth Last month at Totango Live! , That’s why many CEOs and executive boards are turning to customer success teams to be the drivers for business growth. This demand is just one reason why we put SuccessBLOCs at the heart of our software.

Journey mapping 101

Journey mapping Enterprise Best practices Marketing 101

Beyond Philosophy

MARCH 19, 2020

You All Want Growth. One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). In other words, everyone agrees that when you want growth, prioritize the things that drive the most value.

Consulting 479

Consulting Consulting Marketing Customer Experience 479

Beyond Philosophy

MAY 14, 2020

However, they are also crucial for fostering customer-driven growth in your organization. His blog, Influence People , has readers all over the world and offers years of insight into the art of persuasion. . #3: Ahearn says that’s why we turn to a CPA to do our accounting or hire an attorney for legal support.

Consulting 419

Consulting Consulting Personalization Accountability 419

Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch. In this blog, we’ll cover the essentials of product-led growth. What Is Product-led Growth (PLG)?

SaaS 120

SaaS Customer retention Sales Marketing 120

Lumoa

JANUARY 8, 2024

So, you’re eyeing growth and a healthy ROI for your business, right? This feature automatically detects and analyzes these languages, making global customer support and feedback analysis a breeze. Language Support: Does it offer multilingual support to process diverse data sources? We know Apple’s global.

Feedback 157

Feedback Analytics Multichannel Surveys 157

Beyond Philosophy

JANUARY 23, 2020

Moreover, you need to have support from leadership and buy-in from the customer-facing team. You must tackle the more significant issues in an organization that affects customer-focus and facilitate customer-driven growth. . It is a crucial part of the success of the customer-driven growth of an organization. .

Consulting 444

Consulting Consulting Customer Experience Metrics 444

Totango

JULY 8, 2022

Essentially, this means that if your business is currently focusing 80% of efforts on acquiring new customers and 20% on customer-based growth, now is the time to shift your efforts to protecting and growing your current customer base to solidify the foundation of your business’ stability and revenue, regardless of what’s happening in the market.

CRM 103

CRM Customer retention Self service Best practices 103

NobelBiz

APRIL 2, 2024

Scalability Built to scale effortlessly, accommodating growth and fluctuations in call volume without sacrificing performance or reliability. May lack the scalability to support rapid growth or sudden spikes in demand, potentially leading to performance issues during peak periods.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

Steve DiGioia

AUGUST 2, 2021

This could have driven the point home that their produce is farm fresh and a step towards healthier eating. Can’t you show the business growth and what products, and services were added through the years? Do you support local charities, clubs, or sports teams? Do you support local charities, clubs, or sports teams?

Education 230

Education Customer Service Customer Experience 230

Beyond Philosophy

MAY 15, 2023

By automating processes and leveraging AI-driven tools, organizations can streamline customer interactions, reduce expenses, and enhance overall efficiency. In times of economic downturn, maintaining robust communication and support for the workforce is crucial. A key area of focus during a recession is customer experience automation.

Customer Experience 195

Customer Experience Self service Feedback Management 195

Totango

JUNE 28, 2022

The primary mission of a Chief Marketing Officer (CMO) is to foster growth, attract new leads, and increase sales by effectively communicating the value the company’s products and services can provide. NPS or CSAT) and outstanding support tickets. . Maximize Your Return on Investments. Make Your Company Relevant .

Accountability 73

Accountability Marketing Best practices Customer retention 73

Kayako

MAY 12, 2016

It might surprise you to know that there are two regular podcasts dedicated to nothing but customer support. With one of those having 100+ episodes, how much more could there possibly be to say about customer support? Much like the early days of B2B “inbound” marketing, customer support didn’t really exist ten years ago.

Customer Support 51

Customer Support Best practices Technical Support Call Center 51

Totango

AUGUST 8, 2021

Your product adoption strategy—the process you follow to ensure your customer is achieving maximum value from their daily use of your product—should be based on solid data and driven by the pursuit of ever-evolving goals. Data-Driven, Goal-Based Engagements. Driving Software Adoption through Customer Success Begins with Understanding.

SaaS 118

SaaS Best practices Metrics Enterprise 118

VirtualPBX

FEBRUARY 1, 2024

Additionally, mobile networks provide ubiquitous coverage and support a wide range of services beyond voice calling, including messaging, video calls, and internet access. By transmitting voice calls over the internet, VoIP systems offer greater flexibility, scalability, and integration with modern communication tools and applications.

Telecommunications 105

Telecommunications voip Technology Analytics 105

Zappix

APRIL 11, 2024

Personalized Support In addition to self-service options, digital engagement tools enable utility companies to deliver personalized support tailored to each customer’s unique needs. Efficient Agent Assistance While digital self-service options are essential, there are times when customers require assistance from a live agent.

Self service 52

Self service Chatbots Accountability Analytics 52

Nicereply

NOVEMBER 26, 2019

When we asked our networks who people were grateful for, there was such an amazing outpouring of kindness…and far more people than we could include in one blog post. Support, as an industry, grows more each day. us customer support folk wouldn’t know what to say. Our 20 support leaders that we are grateful for this year.

Customer Support 105

Customer Support Personalization Consulting Consulting 105

Comm100

SEPTEMBER 12, 2023

From shifting demographics and fluctuating state funding to the growth of alternative postsecondary education, schools must adopt a systematic approach to recruitment in order to succeed. Retention efforts : Develop programs to support students throughout their academic journey, helping them to finish their degree.

Management 62

Management Education Marketing 62

Anexa BPO

SEPTEMBER 7, 2023

The convergence of technology and customer-centric strategies has paved the way for a new era of customer-led growth. And reimagining your CX tech stack can propel businesses toward remarkable growth. In addition, AI-powered chatbots and virtual assistants are revolutionizing customer support. However, the paradigm has shifted.

Customer centricity 52

Customer centricity outsourcing Chatbots Engineering 52

Totango

MARCH 15, 2022

In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls. This enables your staff to support more customers per staff member instead of tying you down to a 1-to-1 ratio between customers and account managers. Mistake #3: Using the Wrong Technology.

Best practices 95

Best practices Enterprise Upselling Scripts 95

Totango

DECEMBER 1, 2021

In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. An agile approach enhances customer success strategies by providing a number of important benefits, including: Lending data-driven objectivity to customer interactions and success management.

Government 96

Government Journey mapping Accountability Benchmark 96

Totango

JUNE 15, 2022

So, while marketing budgets may get slashed and hiring may get put on hold, what can’t wait is the urgency to protect growth from your existing customers. Utilize data-driven insights and set up alerts to engage proactively so you can avoid any mishaps and seize opportunities. Reach out and check in with them regularly.

Best practices 101

Best practices Enterprise Customer retention Marketing 101

Totango

JULY 12, 2022

Ignoring small warning signs like a slight drop in product usage or an increase in support ticket submissions can eventually contribute to to increased churn and decreased revenue growth. For recurring-revenue businesses, retention and expansion are the key drivers of growth – especially during an economic downturn.

Upselling 99

Upselling Customer centricity Engineering Accountability 99

Kapta Customer Success

SEPTEMBER 19, 2016

Yet, it’s easily one of the most important elements to the growth of your company. Regularly indulging in rich, high-quality blog content keeps you sharp and current on the latest trends that are transforming the way businesses handle Customer Success. CX Journey. forEntrepreneurs. CCO Council. Sixteen Ventures.

Accountability 45

Accountability Management SaaS Chief Customer Officer 45

Totango

SEPTEMBER 22, 2020

Your product adoption strategy — the process you follow to ensure your customer is achieving maximum value from their daily use of your product — should be based on solid data and driven by the pursuit of ever-evolving goals. Data-Driven, Goal-Based Engagements. Choose the Right Customer Success Software. Offer Relevant Communications.

Best practices 95

Best practices Metrics Enterprise Personalization 95

Totango

JULY 11, 2023

We’re grateful to all the Totango users for sharing their perspectives and support with the G2 community. VP of Customer Success “Totango offers relatively straightforward, low-lift integrations/implementation; helpful off-the-shelf templates for action planning; and very user-friendly, data-driven insights, visualizations, and functionality.

Journey mapping 82

Journey mapping Enterprise Accountability Feedback 82

Hodusoft

APRIL 4, 2024

In this blog, we will explore HoduSoft’s innovative solution Omnichannel CX suite and its role in enhancing CX and overall business growth. Are you facing challenges in delivering personalized customer support? Let’s get started! What Are the Most Common CX Related Challenges You Are Facing in Today’s Competitive Businesses Era?

Contact center software 52

Contact center software Analytics Interactive Voice Response Contact Center 52

Call Experts

APRIL 8, 2024

A Customer Journey Contact Center supports clients and improves their experience. From initial contact to post-purchase support, the customer journey shapes customer perceptions and helps build long-term relationships. Understanding Your Customer Journey and Providing Support Every Step of the Way is Essential to Growing Your Business.

Contact Center 52

Contact Center Customer centricity Call Center Feedback 52

Totango

JULY 19, 2022

However, a traditional CRM focuses just on the transaction stage of the customer relationship rather than cultivating growth across the entire customer journey. In fact, it’s probably the only growth channel you can depend on, so you have to protect it by investing in customer success rather than bleeding money into new logo acquisition. .

CRM 89

CRM Sales Enterprise Analytics 89

Expivia

FEBRUARY 18, 2024

This transformation is driven by the growing demand for exceptional customer service and the need for businesses to stay competitive in a digital-first world. This shift towards technology-driven solutions poses a significant challenge for BPOs.

Customer Support 40

Customer Support outsourcing Strategic Value Contact Center 40

Fonolo

DECEMBER 6, 2022

FACT: Authoritative, hands-off, influential, transactional, and employee-centric are five different types of leadership styles that support call center development in different ways. Providing data-driven insights . Similarly, suppose customers need support with technical issues. Promote agent growth and development .

Contact Center 142

Contact Center Call Center call center software Abandon rate 142

Select VoiceCom Blog

NOVEMBER 29, 2023

The strategy involves delegating specific non-core functions to third-party service providers, allowing in-house teams to focus on tasks intended for company growth, such as business development and crisis management. compounded annual growth rate (CAGR) over the 2019–2024 period.

outsourcing 98

outsourcing Business Process Outsourcing Government Telecommunications 98

Totango

MAY 17, 2023

Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities.

Sales 106

Sales Marketing Metrics APIs 106

JustCall

APRIL 9, 2024

This blog will also show which tools you can use to help your business provide best-in-class customer experience! In other words, customer experience is a long-term investment that ensures sustained business growth and turns customers into long-term partners. Post-purchase, the emphasis is on continued attention.

Customer Experience 40

Customer Experience Call Logging Brand ambassadors Multi-channel support 40