ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers.

Healthcare 318

Healthcare Advertising Education Technology 318

ShepHyken

OCTOBER 19, 2018

The CX industry is primed for a breakout in the application of artificial intelligence — as other fields like biotech, healthcare, automotive, and cybersecurity have also seen. Self-learning machines can improve your website visitors’ personalized experience in a multitude of ways. Introduction: AI in CX. _.

Customer Service 277

Customer Service Automotive Airlines Chatbots 277

VirtualPBX

SEPTEMBER 19, 2023

That’s where VirtualPBX steps in, offering a range of business phone plans that have been making waves for their industry innovation. VirtualPBX’s auto attendant feature intelligently routes calls to the right department or person, enhancing efficiency and customer service. Compare our business phone plans today!

Telecommunications 105

Telecommunications Enterprise Marketing Personalization 105

ShepHyken

OCTOBER 26, 2018

A short time later, another hotel staff person came into the room, looked around and left. Keynote speaker and sales, service, and leadership consultant Tim Richardson works with corporate clients, associations, and the hospitality and private club industry to help them unlock the blocks to effective sales, service, and leadership.

Consulting 277

Consulting Consulting Sales Marketing 277

ShepHyken

SEPTEMBER 28, 2018

In highly competitive industries, companies large and small have a pressing need to stand out among their peers. Learning and Personal Development Software. Employee engagement often wanes when individuals lack a balance between work and personal life.

Employee engagement 266

Employee engagement Education Analytics Technology 266

ShepHyken

JUNE 28, 2019

In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. These assistive technologies provide employees with hints, prompts, tips and even personalized promotions based on real-time, dynamic interpretation of what the customer needs or would find appealing.

Contact Center 277

Contact Center Self service Banking Airlines 277

ShepHyken

DECEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares 10 lessons learned from a poor customer service experience. Sharing some of the customer-service snafus with friends and colleagues, we’ve discovered that these happenings are all too common for the construction industry. Shep Hyken.

Customer Service 219

Customer Service Construction Personalization Management 219

ShepHyken

FEBRUARY 9, 2018

Positive body language – A person slouching their way through the store, with a sour or surly facial expression doesn’t look approachable. Read Shep’s latest Forbes Article: Business Lessons From NAMM 2018 And The Music Industry. Show respect – Don’t multitask while communicating.

Customer Service 380

Customer Service Morale Sales Coaching 380

ShepHyken

SEPTEMBER 13, 2019

Both customers and prospects value personal and instant means of interaction and the longer they wait the higher the chances of them going to a competitor. Consumers compare your live chat response times with the best service they’ve experienced – regardless of industry. Live chat response times in seconds – Statistica.

Customer Experience 272

Customer Experience Technical Support Self service Best practices 272

ShepHyken

NOVEMBER 9, 2018

If you’re not familiar with the concept of using a virtual web assistant, consider how beneficial it would be to pass on busy assignments and day-to-day process to an experienced personal assistant, while you concentrate on higher-level department strategies and development. Order Management and Data Entry. Calendar Scheduling.

CRM 237

CRM Enterprise Benchmark outsourcing 237

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. Insight technologies that deliver personalization and predictive analytics. Shep Hyken.

Self service 200

Self service APIs Surveys Analytics 200

SharpenCX

NOVEMBER 23, 2021

Grab a cup of coffee, snuggle up in a comfy chair, and get ahead in the customer service industry. Learn from the best in the customer service industry. Plus, learn how to get ahead of your customer service industry competitors from contact center professional Sayo Afolayan. Listen to Joe’s full episode, here.

Customer Service 128

Customer Service Morale Contact Center Call Center 128

ShepHyken

OCTOBER 6, 2017

Imagine they’re dealing with a personal tragedy, and their outburst is a result of their stress. He and his team share tips about customer service and communication on the Userlike Blog. Read Shep’s latest Forbes Article: Customer Focus Inks Growth For Tattoo Industry: Mario Barth’s Six Secrets.

Customer Service 319

Customer Service Personalization Customer Experience 319

CSM Magazine

JANUARY 24, 2024

This is particularly true when we think about the iGaming industry. We’ll be taking a look at why customer service is necessary and what kinds of customer service can be offered for the iGaming industry. Having a personal touch when customers are in need of help is imperative. Why customer service is necessary 1.

Customer Service 59

Customer Service Accountability Feedback Customer Support 59

ShepHyken

OCTOBER 25, 2019

All the scripts in the world won’t mean anything if the person delivering them doesn’t fit. Training means your agents will perform better and feel like their job is making them a more complete person. Support your agents with the best technology and industry practices. So how can we do it? Recruitment.

Call Center 192

Call Center Scripts Contact Center Advertising 192

ShepHyken

MAY 10, 2019

Your business may have the best products and services in the industry, but without effective customer support, consumers would likely not care about your brand. The post Guest Blog: What is Outsourced Customer Support and Why Do You Need it appeared first on Shep Hyken.

outsourcing 272

outsourcing Customer Support Customer Service Technology 272

ShepHyken

JANUARY 18, 2019

The proliferation of AI and automation into our work and personal lives means that the nature of work is changing. By blending humans and machines, you can strive to reduce labor, increase revenue and overall customer experience, and control the market share in your industry. To read the full Guide to CX Success , please click here.

Customer Experience 234

Customer Experience Airlines Average Handle Time Contact Center 234

ShepHyken

AUGUST 10, 2018

This makes it easier to access and allows personalized content to a heightened degree. Personalizing Content. Personalization is key in today’s sophisticated market; creating campaigns for customers based on their personal interests can spark new interests and provide memorable experiences. Choosing Channels.

Analytics 168

Analytics Upselling Banking CRM 168

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization.

Customer Experience 116

Customer Experience Analytics Technology Average Handle Time 116

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Jeanne Bliss.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ShepHyken

JUNE 16, 2017

Complex websites and high priced products often require a more tailored, personal service. As consumers, we can all relate to that point in your customer journey where you just need to talk to a real person. Travel is just one industry that will always use voice for customer interactions. Things need to be explained.

Customer Service 211

Customer Service Self service Personalization Technology 211

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. Studies by Forrester Research have shown that “ Many online customers want help from a live person while they are shopping online; in.

Analytics 315

Analytics B2B Technology Enterprise 315

TeleDirect

DECEMBER 14, 2023

The most successful companies usually have excellent customer service strategies — regardless of industry. This allows them to prioritize efficiency and personalization in every interaction. But sometimes, all your customers need is to speak with a real person. These strategies typically include a dedicated contact center.

Contact Center 62

Contact Center Personalization Cloud contact outsourcing 62

GetFeedback

NOVEMBER 25, 2019

If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. to get a pulse on CSAT across industries. However, when it comes to industry, CSAT varies. . Health and Personal Care Stores: 77%. Personal Care and Cleaning Products: 83%. Airlines: 73%.

Benchmark 117

Benchmark Wireless Airlines Banking 117

ShepHyken

MARCH 16, 2018

Some people in service industries ask why they should bother making the customer-exchange a positive one. Don’t take anything personally. One type, for example, might be the person who has very little technical knowledge. What if you have to put the person on hold? The post Guest Blog: You Serve Customers?

Customer centricity 192

Customer centricity Personalization Customer Service Customer Experience 192

AWS Machine Learning

JANUARY 6, 2023

The key requirement for TR’s new machine learning (ML)-based personalization engine was centered around an accurate recommendation system that takes into account recent customer trends. Solution architecture. Having a well-designed recommendation system is key to getting quality recommendations that are customized to each user’s requirements.

Personalization 67

Personalization APIs Engineering Enterprise 67

ShepHyken

NOVEMBER 15, 2019

This personalized service leads to a higher perception of quality, and if your IVR can tap into your customer data from other channels, previous interactions, and your CRM, each call can be a quality experience. The IVR can link back to your customer data, modify survey questions in real-time, and collect personalized feedback.

Interactive Voice Response 234

Interactive Voice Response Customer Experience Self service Contact Center 234

ShepHyken

SEPTEMBER 27, 2019

In the customer service industry, it pays off to expect the unexpected. Step 4: Awe – Keep Your Promise and Personalize It. Following through on the promises you’ve made them is where the real work comes in. ) So, adding a little extra personalized sparkle to your delivery will go a long way. My Mom’s jaw hit the floor.

Customer Experience 284

Customer Experience Personalization Customer Service Marketing 284

ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Some ideas for fostering the line of communication for your employees are: Focus on personal awareness and understanding.

Brand ambassadors 215

Brand ambassadors Construction Morale Feedback 215

ShepHyken

DECEMBER 28, 2018

This is totally unacceptable for this group and is driving automation more aggressively than the Industrial Age! If you don’t know your millennial customer by name, their prior purchase history, or their personal data, you’re going to lose them to the company that does. Millennials expect to be seen, heard, and helped quickly.

Customer Service 245

Customer Service Self service Customer Support Scripts 245

ShepHyken

OCTOBER 27, 2017

By incorporating a text messaging strategy into your customer experience strategy, you’ll never miss an opportunity to connect on a personal level with a customer again. The post Guest Blog: Empathy – What Your Customer Service Strategy Is Missing appeared first on Shep Hyken.

Customer Service 209

Customer Service Customer centricity Enterprise Personalization 209

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

Zappix

APRIL 11, 2024

In today’s rapidly evolving landscape, the utility industry faces unprecedented challenges and opportunities. Personalized Support In addition to self-service options, digital engagement tools enable utility companies to deliver personalized support tailored to each customer’s unique needs.

Self service 52

Self service Chatbots Accountability Analytics 52

ShepHyken

DECEMBER 13, 2019

Talk to friends or associates in similar industries who you trust for honest vendor reviews. If you can, visit their offices and watch how they operate in person – seeing how things work internally can inform both businesses how they can best work together. Supplier assessments checklist. Create your shortlist. Meet face-to-face.

APIs 254

APIs Enterprise Government Customer Experience 254

ShepHyken

FEBRUARY 10, 2017

This week on our Friends on Friday guest blog post my colleague, George Aveling, shares an experience he had demonstrating unconscious bias during the customer experience. I sat next to a person of African descent who, from a young age, had been living in Sweden. This is very true, unfortunately and a story we can all learn from.

Education 185

Education Consulting Consulting Personalization 185

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. The best blogs are not only informative but also fun to read. Call Experts Top 5 Customer Service Blogs of 2022 . Read more at this blog !

Customer Service 52

Customer Service outsourcing Best practices Morale 52

ShepHyken

JANUARY 5, 2018

There are many reasons businesses have poor customer service, and they can vary by industry, but in my opinion, there are four common themes that cause bad customer service. Remember that personal is memorable. Texting is personal: Texting provides another level of personalized service that supports the overall customer experience.

Customer Service 201

Customer Service Multi-channel support Customer Experience Personalization 201