ShepHyken

DECEMBER 27, 2019

A five-star experience can be achieved in any organization regardless of the industry but requires your people to be…well nice people! A five-star experience can be achieved in any organization regardless of the industry but requires your people to be genuine, anticipatory, knowledgeable, and friendly.

Personalization 345

Personalization Customer Experience Customer Service Marketing 345

Cisco - Contact Center

OCTOBER 19, 2023

Protecting industrial operations from cyberthreats should always be top of mind. However, with operations networks being often very complex and cyber threats growing increasingly more sophisticated,… Read more on Cisco Blogs

Engineering 113

Engineering 113

Cisco - Contact Center

JANUARY 31, 2024

A few weeks ago our mining experts sat down with Danny Vicente from Cisco’s Coffee and Conversations to discuss what is taking place in the mining industry. In this episode Roland Plett and Bruce F… Read more on Cisco Blogs

Technology 92

Technology 92

Cisco - Contact Center

DECEMBER 21, 2023

In this blog, we’ll take a look back at the key topics and trends that defined the industrial IoT… Read more on Cisco Blogs The end of the year and the start of the next is always a time of retrospection and celebration.

Wireless 96

Wireless Transportation 96

ShepHyken

NOVEMBER 22, 2019

Bottom line… Customer support has largely been seen as an industry that requires teams to be reactive. The post Guest Blog: The Hidden Workings of Top Customer Support Teams appeared first on Shep Hyken. They also look into tools that can help gather useful analytics and track metrics. And in a way, it’s true.

Customer Support 358

Customer Support Multi-channel support voip Benchmark 358

Cisco - Contact Center

JULY 6, 2023

As manufacturers digitize operations, they’re connecting more industrial assets and using more software to run their factories. So is e… Read more on Cisco Blogs A reliable, efficient network on the plant floor is essential.

95

95

Cisco - Contact Center

JANUARY 11, 2024

Industrial security ca… Read more on Cisco Blogs We are thrilled to announce that Cisco’s unified OT security and networking architecture is named “Smart Manufacturing Solution of the Year” in the 2024 IoT Breakthrough Awards.

98

98

Cisco - Contact Center

DECEMBER 4, 2023

The future of edge compute is more like a… Read more on Cisco Blogs Predicting the future of new technology is often like gambling. Predicting the future of a massive locomotive on a railway track is quite predictable.

Technology 98

Technology 98

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers.

Healthcare 319

Healthcare Advertising Education Technology 319

Cisco - Contact Center

FEBRUARY 16, 2024

NIS2 is now… Read more on Cisco Blogs Since the European Union (EU) signed the second version of the Network and Information Security (NIS2) Directive in December 2022, there has been a real frenzy all around Europe about it.

Engineering 98

Engineering Management 98

Bill Quiseng

APRIL 4, 2024

I am honored to be nominated for the 2024 Industry Champion Awards from ContactCenterWorld.com – the Global Association for Contact Center & Customer Engagement Best Practices. This prestigious award is presented to industry professionals based on feedback from their connections who vote. Thank you.

Best practices 60

Best practices Contact Center Feedback Customer Service 60

ShepHyken

OCTOBER 26, 2018

Keynote speaker and sales, service, and leadership consultant Tim Richardson works with corporate clients, associations, and the hospitality and private club industry to help them unlock the blocks to effective sales, service, and leadership. The post Guest Blog: Five Star Hotel, Minus Five Star Service appeared first on Shep Hyken.

Consulting 283

Consulting Consulting Sales Marketing 283

ShepHyken

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. With the proliferation of the Internet and the ubiquity of smartphones, tablets, and laptops, the whole retail industry has experienced huge disruption.

Customer Service 226

Customer Service Customer centricity Service level Marketing 226

ShepHyken

APRIL 5, 2019

With experience in the cloud software and communication industry spanning Silicon Valley, Research Triangle Park and now London, she enj oys working collaboratively with global teams to develop product messaging and positioning, sales enablement and competitive differentiation. .

Chatbots 294

Chatbots Customer Experience Cloud contact Contact Center 294

VirtualPBX

SEPTEMBER 19, 2023

That’s where VirtualPBX steps in, offering a range of business phone plans that have been making waves for their industry innovation. These plans have not only facilitated remote work but have also brought unprecedented innovation to the industry. Compare our business phone plans today!

Telecommunications 106

Telecommunications Enterprise Marketing Personalization 106

Cisco - Contact Center

SEPTEMBER 7, 2023

Making an informed decision on the appropriate industrial switches can have a profound impact on the overall success of your industrial operations. The right switch is essential for maintaining… Read more on Cisco Blogs

64

64

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. Mark is a regular at industry conferences and events and shares his insights on customer journeys, omni-channel marketing, solutions sales leadership and high-tech marketing.

Customer Experience 298

Customer Experience Personalization Marketing Analytics 298

ShepHyken

DECEMBER 7, 2018

hospitality industry, you’ve likely heard of LGC Hospitality Staffing. One of the best things about texting is that it’s not beholden to a single industry. The post Guest Blog: How Texting Has Become An Essential Customer Service Tool appeared first on Shep Hyken. LGC Hospitality Staffing. If you have staffing needs in the U.S.

Customer Service 294

Customer Service Healthcare Management Customer Care 294

ShepHyken

FEBRUARY 9, 2018

Read Shep’s latest Forbes Article: Business Lessons From NAMM 2018 And The Music Industry. The post Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service 388

Customer Service Morale Sales Coaching 388

Callminer

MARCH 19, 2024

2024 marks a significant year for the tech industry, as it navigates through economic turbulence. This blog top looks at trends shaping CX in tech and the role of AI in harnessing these opportunities.

68

68

Cisco - Contact Center

MAY 4, 2023

Cisco’s market-leading networking products extend wireless capabilities to challenging industrial environments. That includes sites that are contaminated with dust or dirt, as well as those which are … Read more on Cisco Blogs

Wireless 97

Wireless Marketing 97

Cisco - Contact Center

APRIL 18, 2023

In some respects, the finance industry may not seem like a prime candidate for technological innovation. And nowadays, they are highly … Read more on Cisco Blogs After all, banks have been around for thousands of years.

Finance 95

Finance Technology Banking Chatbots 95

ShepHyken

SEPTEMBER 13, 2019

Consumers compare your live chat response times with the best service they’ve experienced – regardless of industry. Keeping in mind industry averages, aim to respond to incoming chat requests in around 30 seconds as that would put you in the top 5% in terms of response times. . Be Confident and knowledgeable.

Customer Experience 277

Customer Experience Technical Support Self service Best practices 277

Beyond Philosophy

FEBRUARY 9, 2023

The post How ChatGPT Will Massively Disrupt Many Industries And Democratize AI appeared first on Beyond Philosophy. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click Here.

Chatbots 195

Chatbots Education Customer centricity Technology 195

ShepHyken

SEPTEMBER 20, 2019

A stand-alone customer support group can’t handle 100% of the issues they receive in the B2B industry. Some customer support software solutions have these built in, while other options can include an internal Wiki, blog, or Slack channel. Simply put, B2B support is significantly different than B2C support.

B2B 274

B2B Customer Support CRM B2C 274

ShepHyken

SEPTEMBER 28, 2018

In highly competitive industries, companies large and small have a pressing need to stand out among their peers. Technology in HR has many implications for businesses across all industries, but the ability to improve engagement is proving invaluable for many organizations.

Employee engagement 270

Employee engagement Education Analytics Technology 270

ShepHyken

FEBRUARY 3, 2017

This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken. Kaleidoscope service, I like it! Shep Hyken. When I grow up, I want to be a kaleidoscope! Kaleidoscopes are addictive.

Customer advocacy 173

Customer advocacy Customer retention Customer Service Customer Experience 173

ShepHyken

FEBRUARY 16, 2018

Contextualizing your brand’s place amongst competitors in the industry you encompass is vital to creating a leading Customer Experience. Brands in any industry can benefit from a competitive benchmarking program because the information collected can have a direct impact on the Customer Experience platform you produce.

Benchmark 217

Benchmark Customer centricity Customer retention Customer Experience 217

ShepHyken

MAY 3, 2019

The industry disruptors like Amazon are the ones who latch onto this reality and work to not only be proactive and easy on their customers today but to look ahead and implement what will be quick and convenient tomorrow. The post Guest Blog: Why Convenience is a Key Differentiator in CX appeared first on Shep Hyken.

Chatbots 292

Chatbots Customer Experience Marketing Customer Support 292

ShepHyken

OCTOBER 11, 2019

As a reader of Shep’s blog, I’ll assume you know you’re in the people business. So, how did Airbnb gain its footing and disrupt the travel industry? The post Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience appeared first on Shep Hyken.

Technology 246

Technology Customer Experience Personalization Engineering 246

ShepHyken

JUNE 28, 2019

In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. Fewer phone calls, but more complex conversations.

Contact Center 283

Contact Center Self service Banking Airlines 283

JivoChat

OCTOBER 25, 2022

Nowadays, there are multiple ways how to monetize a blog. You will need to analyze what are the most effective strategies to implement on your blog and make money with them. It’s necessary to take into consideration what your goals with the blog are, the skills you have, and the actions you would enjoy dedicating yourself to. .

Advertising 75

Advertising Sales Marketing Best practices 75

ShepHyken

DECEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares 10 lessons learned from a poor customer service experience. Sharing some of the customer-service snafus with friends and colleagues, we’ve discovered that these happenings are all too common for the construction industry. Shep Hyken.

Customer Service 220

Customer Service Construction Personalization Management 220

Cisco - Contact Center

FEBRUARY 20, 2023

Conversations in Amsterdam affirmed that industrial organizations have set their sights on… Read more on Cisco Blogs Cisco Live EMEA wrapped up last week. And while the event is over, the momentum continues to build.

Wireless 98

Wireless 98

Cisco - Contact Center

APRIL 4, 2024

Most countries globally are investing in renewable energy generation to accelerate the move towards being carbon… Read more on Cisco Blogs Renewable energy technologies now form a key part of the modern electric grid.

Technology 72

Technology Wireless 72

Cisco - Contact Center

NOVEMBER 29, 2023

Part of the larger EU Data Strategy to infuse competition and drive more data-driven innovation within the region, the Data Act will make… Read more on Cisco Blogs On November 27, the European Council adopted the EU Data Act.

98

98

Select VoiceCom Blog

NOVEMBER 29, 2023

Top Outsourcing Countries in the Global BPO Sector Gain insights into the world of BPO countries and discover the key players in the industry. India The world increasingly demands work from industries like IT, software development, and accounting. United Kingdom The UK BPO industry is anticipated to generate US $24.04

outsourcing 98

outsourcing Business Process Outsourcing Government Telecommunications 98