ShepHyken

AUGUST 16, 2019

While there are plenty of things you can read and watch that might give you some tips and advice on how to communicate better, reading alone doesn’t cut it. “The more your employees communicate, the faster their communication skills improve” ?. improve team cohesion ?. Hugh Beaulac, ? MC2 Bid4Papers ?.

Personalization 215

Personalization Customer Service Marketing Sales 215

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. But this is what you need to improve your existing products or services further. Boosts Your Sales and Conversions.

Customer Support 253

Customer Support Sales Marketing B2B 253

ShepHyken

JANUARY 4, 2019

This week we feature an article by Anand Srinivasan who writes about how important it is to have a properly trained customer service team to ensure business success. – Shep Hyken. In terms of sales, the probability of selling to an existing customer is up to 14 times higher than the odds of selling to a new customer.

Customer Service 194

Customer Service Calibration Feedback Sales 194

ShepHyken

MAY 18, 2018

There are many ways a business can improve their customer experience, and we’ll highlight a few of these ideas and offer specific examples which can be applied to your business. By applying a few of these concepts to your business, you can dramatically improve your customer experience. Attracting new customers can be expensive.

Advertising 198

Advertising Surveys Feedback Sales 198

ShepHyken

OCTOBER 25, 2019

Who you hire, then how you lead them. So how can we do it? Start some questions with “tell me about a time that you…” the idea is to prompt your candidate to talk about their successes and failures and get a gauge on how empathic they are. How can you and your leaders help your agents feel happy and motivated?

Call Center 192

Call Center Scripts Contact Center Advertising 192

ShepHyken

NOVEMBER 23, 2018

Personal tastes vary in how individuals rank these elements in order of importance, but specifying them allows companies to deliberately improve their support setup over time – be it through tools , people, or organization. The speed of service delivery has a massive effect on how customers view your support.

Customer Support 168

Customer Support Customer effort Self service Metrics 168

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. People will forget what you said, people will forget what you did, but people will never forget how you made them feel. How to leverage technology for a better customer experience.

Technology 325

Technology Customer Experience Complaint resolution Gamification 325

ShepHyken

JANUARY 12, 2018

The problem is never how to get new ideas into your mind, but how to eliminate the old ideas. From clients and customers commenting on our blog. Related: How Marriott Courtyard Turned Customer Failure into Service Recovery. Much of how we help people deliver better customer experience and service is with examples.

Customer Service 236

Customer Service Scripts Customer Experience Personalization 236

Beyond Philosophy

MARCH 28, 2024

Listen to the podcast: “Colin, could you tell me the one thing that we need to do to improve our Customer Experience ?” They don’t say that in so many words, but effectively, that’s what they were asking me to do. There is no silver bullet solution for improving Customer Experience. If only there were one.

CRM 195

CRM Sales Customer Experience Management 195

Tethr

DECEMBER 29, 2020

Here are our top ten blogs of 2020: 10. Any list of our top ten blogs would be incomplete without mention of our partnership with J.D. With the addition of our AIS score this year, you know we had to do a thorough breakdown of what it is and how it works! Make QA Matter: Introducing Tethr’s Agent Impact Score (AIS).

Analytics 72

Analytics Call Center Enterprise Sales 72

ShepHyken

JUNE 29, 2018

If customer service is something your company is not strong with, it is imperative that an effective strategy is employed before doing anything else. For example, a sales team may be the first point of contact for customers. Moreover, it might be that you need to develop your company’s leadership effectiveness.

Customer Service 206

Customer Service Feedback Coaching Management 206

ShepHyken

JANUARY 20, 2017

This week on our Friends on Friday guest blog post my colleague, Jason Grills, writes about the importance of good customer support and the impact it can have on your business. Customer support agents must understand just how important their roles and responsibilities are to the customer experience. Shep Hyken. What’s more?

Customer Support 215

Customer Support Technical Support Contact Center Customer Experience 215

ShepHyken

JUNE 2, 2017

We’ve effectively become the victims of our own success. To compound all this, traditional service – which waits until customers called the contact center before addressing a problem – has become much less effective. This week we feature an article by Matt Nolan who talks about what a great customer service experience really is.

Wireless 189

Wireless Banking Analytics Call Center 189

ShepHyken

SEPTEMBER 29, 2017

This week we feature an article by Doug Bell who writes about how leaders can optimize their company’s customer experience. But when a team makes changes to their plan, how do their changes impact the overall experience? Unify your team around how you define your customer. A Simple Playbook for Managing Customer Experience.

Employee engagement 135

Employee engagement Feedback Customer Experience Management 135

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52

Comm100

SEPTEMBER 19, 2022

It also improves the level of interaction between your company and its customers. The primary reason for implementing chatbots into customer service is to improve communication with customers and help them get answers to their queries in real-time. How does all of this work, anyhow? Natural Language Processing. CRM integrations.

Chatbots 61

Chatbots Abandon rate CRM Education 61

ShepHyken

SEPTEMBER 15, 2023

She writes about using email marketing to improve customer service and experience throughout the entire customer journey. So, let’s move ahead to discover how you can get the desired result through targeted email marketing campaigns. It’s an effective way to decrease your email unsubscribe rate.

Marketing 146

Marketing Customer Experience Entertainment Customer centricity 146

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. While people might not remember exactly what you said, they’ll always remember how you made them feel. Some of us sped up. Roll the tape back.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ShepHyken

MARCH 4, 2022

This week we feature an article by Mike Macpherson, Director of Sales and Marketing for VBO Tickets , a global provider of a total ticketing engagement solution. He shares how organizations can deliver a total customer experience. Every department should feel the customer’s pain and know how to eliminate it. .

Customer Experience 179

Customer Experience Customer centricity Sales Marketing 179

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 89

Sales Upselling Accountability SaaS 89

Comm100

APRIL 22, 2024

This can directly lead to improved customer satisfaction, increased sales, and more repeat business. Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

Comm100

FEBRUARY 10, 2022

Personalization is the answer – whether you want to improve customer service for your customer acquisition or retain existing customers for your business. By showing your buyers how well you know them, you can always create a special place for your brand. – It increases conversion and sales numbers.

Personalization 52

Personalization Customer Service Chatbots Self service 52

C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. They seek personalized experiences, and value authenticity and engagement over generic sales pitches. What is the cornerstone of sustainable growth and competitive advantage today?

Entertainment 90

Entertainment Engineering Marketing Analytics 90

Nicereply

JANUARY 17, 2024

That’s a remarkable ripple effect that no company can afford to ignore. Handling customer complaints effectively is not merely customer service; it’s the foundation of building lasting customer relationships and fostering brand loyalty. So, let’s get in and explore how you can turn those frowns upside down.

Complaint resolution 105

Complaint resolution Scripts Feedback Wait times 105

Fonolo

DECEMBER 6, 2022

You can’t passively improve a call center. . When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . Managers need professional development goals to expand their effectiveness at work. Enhancing customer satisfaction and sales .

Contact Center 142

Contact Center Call Center call center software Abandon rate 142

NobelBiz

FEBRUARY 27, 2024

Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

aircall

OCTOBER 11, 2022

With the right combination of tools, skills, and these six proven work hacks, your teams can quickly improve team productivity and performance with an efficiency recapture rate of 85%. How can we call these productivity hacks “proven”? How to Improve Team Productivity and Performance: Balancing Skills With Automation .

Customer centricity 118

Customer centricity CRM Sales Analytics 118

CSM Magazine

APRIL 11, 2024

Knowing how to navigate the complexities of deals and counteroffers can make all the difference in securing a successful outcome. Gathering as much information as possible is essential to make informed decisions and negotiate effectively. Prioritize these aspects so you can communicate them effectively with the other party.

Real estate 52

Real estate Transportation Marketing Engineering 52

JustCall

APRIL 3, 2024

But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. So, how do you manage call surges during unanticipated high-traffic periods? When a call surge hits, your sales and customer service teams bear the brunt. It shows more customers are interested in your product or service.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

aircall

OCTOBER 13, 2022

Savvy operations managers have a nose for finding ever-smarter ways to improve operations management. Certain micro inefficiencies that add up—like admin between sales prospects and customer interactions—can go undetected or unchallenged year after year. Benefits of Effective Operations Management on Other Teams: The Impact on Numbers.

Management 118

Management Sales Consulting Consulting 118

OctopusTech

JULY 31, 2023

The demand for effective and efficient communication channels grows with the desire for excellent customer care. Enter live chat outsourcing, a smart method that is gaining hold among firms looking to increase their online sales and improve customer perception. What Is The Meaning Of Live Chat Outsourcing?

outsourcing 62

outsourcing Sales Upselling Abandon rate 62

aircall

OCTOBER 17, 2022

As your start planning for the coming year, optimizing your sales win rate is probably a top priority. To gain a deeper understanding of how to improve it, let’s first take a look at how to define it, calculate it, and why it’s important. . How to Define Your Sales Win Rate. Build Great Relationships.

Sales 117

Sales Gamification Metrics Accountability 117

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Customers expect better and faster pre and post purchase services. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Comm100

DECEMBER 14, 2022

With 100% of customers clamoring for self-service options — be it for setting up demos or answering product questions — it’s no wonder that ‘improving customer experience’ has catapulted to the top three automation goals of marketers everywhere. What is customer experience automation? And this coverage extends across multiple channels.

Customer Experience 52

Customer Experience Chatbots Feedback Self service 52

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. In this article, we’ll discuss the benefits of using chatbots on social media platforms that can help businesses understand their audience, while simultaneously generating more leads and improving website ranking. You can find her on LinkedIn.

Chatbots 52

Chatbots Finance Marketing Surveys 52

VirtualPBX

APRIL 27, 2023

In this blog post, we’ll discuss how to send text messages to customers, tips for sending effective text messages, and the benefits of using conversational texts and text blasts. Effectiveness : finally, it’s important to measure the effectiveness of your text messaging campaigns.

Advertising 98

Advertising Best practices Sales Personalization 98

aircall

OCTOBER 6, 2021

One of the best strategies for increasing engagement and retention is to refine your sales onboarding process. In this article, we’ll look at effective sales onboarding and how it can fundamentally improve the new hire experience for your sales professionals. Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117