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Toister Performance Solutions
OCTOBER 15, 2020
This is a blog post about your employees' first day. It includes quotes from several real employees who have just started new jobs, so I've changed each person's name to protect their anonymity. The first day at a new job can say a lot about your company.
Beyond Philosophy
JUNE 13, 2019
What we know from early research on employee engagement is that if you have happy employees, chances are you’re going to have satisfied customers. My new ebook, Happy Employees Make Happy Customers , explores this concept in great detail. We did everything possible to put the organization first.
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Beyond Philosophy
FEBRUARY 28, 2017
On his first day on the job as U.S. Secretary of State, Rex Tillerson stood before a crowd of State Department employees and introduced himself. “Hi, Hi, I’m the new guy.”. But it also reflected something very true about Tillerson’s status: cabinet secretary or not, he was a brand new employee in unfamiliar territory.
Beyond Philosophy
JANUARY 28, 2015
In this series, professionals share how they rocked — or didn’t! — the all-important first 90 days on the job. First impressions are vital. However, the actions during the first 90 days of anybody’s new job are more important to forming a good and hopefully lasting relationship with your new employer.
Beyond Philosophy
DECEMBER 11, 2020
I defined it for myself as the mix of rational and emotional parts of an interaction with a customer, which later became my first book, Building Great Customer Experiences (Palgrave Macmillan, 2002). Train your people on how to evoke emotions. Ideally, these emotions drive value. I remember thinking, “Ok. Sure, but….what
Fonolo
DECEMBER 6, 2022
When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . These days, it’s easy for call center managers to get lost in the minutia of meeting daily targets, smoothing out peak call volumes, and handling agent turnover.
ClearAction
NOVEMBER 11, 2022
On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), we’re reminded again. we’re reminded again.
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