Call Center Security Considerations: Protecting Information in Onshore and Offshore Models
Global Response
OCTOBER 17, 2023
According to research from IBM , the average global cost of a data breach in 2023 was $4.45 As a result, many companies are moving their outsourcing operations to onshore models in hopes of increasing call center security and providing additional protection for sensitive data. million (USD). In some cases, it may be.
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