Momentum Telecom

MARCH 6, 2024

In today’s business landscape, organizations are increasingly reliant on cloud applications and services to drive growth, collaboration, and innovation. Experts predict businesses will spend nearly $200 billion on software as a service (SaaS) solutions alone in 2023.[1] With the global SD-WAN market expected to reach $8.4

SaaS 52

SaaS Management Technology Marketing 52

Expivia

OCTOBER 4, 2021

If your business has customers, they need a way to contact you. And someone definitely needs to answer those calls, emails, and messages. However, finding and training staff to handle your customer service isn’t the easiest (or cheapest) task. . This is when contact center outsourcing comes into play.

outsourcing 98

outsourcing Contact Center Call Center Calibration 98

Hodusoft

JANUARY 16, 2023

They search for options that give them the flexibility to scale and adapt to their changing business communication needs. In this blog, we will get into the details related to LCR and how businesses can benefit from it. The topics that we cover in this blog include: What is Least Cost Routing. How does Least Cost Routing Work?

Telecommunications 52

Telecommunications SaaS Engineering Technology 52

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

Best practices 62

Best practices outsourcing Call Center virtual call center 62

aircall

AUGUST 18, 2021

But with hundreds of calls coming in constantly, how can you keep track of everything they said? Moreover, how can you make sure that your agents are listening and addressing the customers’ concerns? There’s only one way to keep track of all the calls, so let us introduce you to call recording software.

Coaching 71

Coaching Government Abandon rate Call Center 71

aircall

JANUARY 11, 2023

Choosing the right cloud-based phone solution for your business often centers around standard features like call transfers, voicemail, and unlimited text messages. 8×8 is an API solution that integrates voice, video, chat, and contact center functions into one cloud-based communications platform.

Customer centricity 62

Customer centricity Interactive Voice Response CRM Analytics 62

aircall

NOVEMBER 16, 2022

As an operations leader, finding a system that integrates with your team, streamlines processes, increases customer engagement, boosts sales, and optimizes operations is a daunting task. To help you find the right business phone system, we’ve compiled a list of the top 3CX alternatives that support you, your team, and your business goals.

CRM 62

CRM call center software APIs Government 62

NobelBiz

JANUARY 23, 2024

As a call center owner, manager, or supervisor, are you grappling with the challenges of elevating customer satisfaction, retention and boosting lead generation? At its core, CSaaS is about providing unparalleled support and care to customers, utilizing the most advanced tools and brightest minds in the industry.

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

aircall

MARCH 17, 2021

When you use best practices in sales planning, everyone involved benefits — marketing teams, sales managers, sales teams, and your customers. Best practices for sales planning begins with an overall comprehensive plan that serves as your roadmap for sales call planning. How do you leverage your sales plan for success ?

Best practices 62

Best practices Sales Contact center software Contact Center 62

aircall

SEPTEMBER 22, 2021

You’ve done everything you can to make your customers happy. Your customer service team has been answering calls day in and day out, helping each customer in the best way they know how. One key way to find out is to listen to customer feedback. Feedback helps you build a better customer experience.

Feedback 62

Feedback Journey mapping Brand ambassadors call center software 62

Blueship Call Center

FEBRUARY 13, 2023

While answering the phone could seem like a distraction from more crucial operational needs, providing excellent customer service is essential for gaining new clients and keeping existing ones. Contact center outsourcing services are used by companies of all kinds to handle their phone lines in several ways.

outsourcing 49

outsourcing Call Center Technology Interactive Voice Response 49

Serenova

AUGUST 11, 2020

To adequately address these questions, businesses need to employ teams of customer service employees that can answer the call and deliver the optimal experience every time, no matter the nature of the request. How important are call center agents on brand perception, you ask? What is a Call Center Agent?

Call Center 98

Call Center Contact Center Chatbots Quality management 98

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. If you want to learn more about the latest trends in the lead generation space, you can watch the entire webinar discussion on demand here.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

aircall

APRIL 7, 2021

Best practices for the rules and etiquette of business text messaging are starting to evolve, however, so it’s important for business owners to get acquainted with them before implementing their own text messaging campaigns. SMS business text messaging was a little slower to catch on than texting for personal use.

Sales 62

Sales Wireless Marketing voip 62

ConvergeOne

NOVEMBER 9, 2021

My past several blog posts have been talking about the characteristics of a modern communications platform. We’ve talked about the technical things we need to pay attention to in order to deliver a better end-user experience. We’ve talked about the embracing of a mobile-first philosophy, the need for an 11-digit E.164

Best practices 83

Best practices Finance APIs Enterprise 83

aircall

OCTOBER 6, 2021

Employee engagement is more than just getting things done—it’s identifying with what you do. As a business owner, you need to create an environment where there is meaning behind the tasks your employees do. One of the best strategies for increasing engagement and retention is to refine your sales onboarding process.

Sales 117

Sales Scripts Best practices Feedback 117

JustCall

DECEMBER 23, 2022

A power dialer solves all these problems for you. In this blog, we will detail everything you need to know about the power dialer software. According to research , salespeople routinely find themselves struggling with sales call anxiety (SCA). What is a Power Dialer Software?

CRM 52

CRM Sales Coaching Personalization 52

JustCall

FEBRUARY 23, 2021

What happens when you combine the power of VoIP with the flexibility of automated integrations? VoIP integration with CRM is meant to suit the needs of both modern customers as well as the workplace of today. If you want to build versatile and customized workflows, you need to tap into VoIP integration for your business.

voip 52

voip CRM Analytics Metrics 52

NobelBiz

JUNE 5, 2023

However, executing new outbound lead generation programs can be challenging, here are the top 15 challenges related to executing new outbound lead generation programs in call centers and how to tackle them. It is about sparking interest, initiating a conversation, and gradually guiding the prospect toward making a purchase.

Call Center 52

Call Center Scripts CRM Contact Center 52

aircall

JUNE 9, 2021

90% of customers decide whether or not they will do business with you based on the quality of your customer service. 90% of customers decide whether or not they will do business with you based on the quality of your customer service. So how do you provide outstanding customer service that meets these expectations? One challenge?

Customer Service 62

Customer Service Multichannel Self service Customer Support 62

Vistio

DECEMBER 15, 2021

Today, we have with us, Matt Beckwith, a proud “ Contact Center Geek ” with over 25 years in contact center industry. He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association.

Contact Center 52

Contact Center Banking contact center associations Technology 52

aircall

MARCH 23, 2018

What does it mean to be “The Best”? Overall, how would you rate the performance of your customer support team?”. Respondents chose from the following multiple-choice answers: Best in the industry. To make things easy, this post will refer to two groups of responders: “The Best” and “Everyone Else.” Is it a fact?

Surveys 86

Surveys CRM Education Metrics 86

Serenova

AUGUST 11, 2020

To adequately address these questions, businesses need to employ teams of customer service employees that can answer the call and deliver the optimal experience every time, no matter the nature of the request. How important are call center agents on brand perception, you ask? What is a Call Center Agent?

Call Center 52

Call Center Contact Center Chatbots Quality management 52

Fonolo

MAY 7, 2015

UPDATED FEBRUARY 2020: The call center is an extremely stressful work environment. Simply knowing how to run a call center isn’t enough for success. Not for the weak at heart, only some call center managers have the grace, tenacity, and skills to handle the extreme pressures of the contact center manager’s job.

Call Center 126

Call Center Management Contact Center Coaching 126

Vistio

JULY 11, 2022

And thank you for having me on this beautiful Wednesday morning here in Northern Virginia. Thank you so much for being with us. Let’s start out with just learning a little bit about your background. Let’s start out with just learning a little bit about your background. Absolutely Hailey.

Technology 52

Technology Self service Contact Center Analytics 52

Vistio

FEBRUARY 1, 2022

With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. Absolutely you do. Jenny, can you give our reader some insight into your background, where you started, and how you got to where you are today?

Contact Center 52

Contact Center Customer Service Morale Engineering 52

JustCall

MAY 17, 2022

This has made VoIP software a north star in conversations, adopted even by small businesses owing to its infinite benefits. In this guide, we’ll cover how to setup VoIP phone system and how you can ensure a smoother switch from your existing vendor to VoIP. You can even use the same number as before without any additional fees.

voip 52

voip CRM Wireless Sales 52

aircall

MARCH 16, 2018

Do you employ remote agents? To tell if a candidate is ready to take on a customer support or call center position, team leads and managers should thoroughly screen candidates. Our 2018 customer support strategy survey was sent to 475 industry leaders. Some questions were straightforward. What is your annual budget? Structural Changes.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

aircall

JUNE 30, 2021

If you’re searching for a way to improve the customer experience and lifetime value of your existing customers, this article will help you explore the different things you can do to improve customer retention in your business. He pitched his idea for a video doorbell, called Ring, and investors promptly rejected him. Starbucks has 19.3

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

Natalie Petouhof

SEPTEMBER 1, 2015

If customers expect to be able to interact, engage, purchase and get service through any channel, companies need to step up to this challenge. But what about when customer wants to get help from an customer service agent? Bottom-line, many companies are well not equipped with the tools they need to deliver answers quickly.

Analytics 63

Analytics Average Handle Time Call Logging Best practices 63

Natalie Petouhof

SEPTEMBER 12, 2017

Tweet Whether you are a CEO, a CIO, a CTO, a CMO or the head of Customer Experience, Customer Service or Digital Transformation, you know software can be an amazing invention. Reducing attrition of talent you want to keep to make sure you are able to produce the best possible business results.

Brand ambassadors 56

Brand ambassadors Feedback Technology Marketing 56

aircall

DECEMBER 9, 2016

If you’re running an ebusiness, be it for a service or product, you should be focusing on the customer, rather than on your bottom line. That’s not to say that your bottom line doesn’t matter, or that you shouldn’t aspire to be profitable. Why your ebusiness needs to encourage customer success. Murphy: Everything.

Customer centricity 81

Customer centricity Customer retention Upselling Customer effort 81

aircall

MAY 1, 2022

It doesn’t matter if you have superior products or stellar pricing if you can’t guarantee your customer service will be just as high-quality. While on the flip side, their earliest experience can also make it very clear if they need to look elsewhere. What Is a Contact Center as a Service or CCaaS?

Contact Center 62

Contact Center voip Interactive Voice Response contact center solutions 62

SmartKarrot

JANUARY 5, 2022

His book “Practical Customer Success Management: A best practice framework for rapid generation of customer success” is a highly valuable resource for CS practitioners at all levels. Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Rick Adams. Peter Armaly.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

aircall

JUNE 28, 2022

We’ve decided to open our books, YES, you read right: We are making Aircall revenue public! . By the way, transparency is at the center of our values, that is why for the past eight years we’ve been communicating regularly to our entire team our most important metrics, our ARR, our NPS, our profit margins, and more.

SaaS 147

SaaS Engineering Metrics Telecommunications 147

Balto

DECEMBER 5, 2022

Running a contact center in the healthcare space isn’t an easy task. However, call centers can find cost savings, efficiencies, and more when using modern software solutions. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software.

call center software 52

call center software Healthcare Call Center Contact center software 52