customer-happiness Blog Related Topics 
ShepHyken
OCTOBER 18, 2019
The experiences you create for a customer is important, but how they feel about that experience is critical. Happiness isn’t the only emotion to focus on but it is primary. In designing how you deliver emotion, consider what you can do to make customers: • happier they chose you. Make ‘em happy when you make a mistake.by
Beyond Philosophy
JUNE 13, 2019
What we know from early research on employee engagement is that if you have happy employees, chances are you’re going to have satisfied customers. My new ebook, Happy Employees Make Happy Customers , explores this concept in great detail. The answer is easy to say and harder to do.
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CX Accelerator
JUNE 27, 2019
Originally posted on the Rustici Software Blog Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers. Even if you don’t pay us.
ShepHyken
NOVEMBER 27, 2020
She provides multiple strategies to improve the customer experience in order to gain and retain repeat customers. It’s been said that customer service is dead. We live in such an instant gratification world that customers will often simply seek the next best thing if they don’t get the desired outcome to start.
Lumoa
OCTOBER 24, 2023
Success in customer experience (CX) can be represented by numbers. A high Net Promoter Score (NPS), a large number of new customers in a month, or fewer unsatisfactory customer service request conclusions, are just some of the metrics we use to measure an effective customer experience.
Beyond Philosophy
NOVEMBER 26, 2018
In our customer experience consultancy I see many companies that mistakenly think that more choices make customers happier. In fact, when customers have too many choices, they often become confused and dissatisfied. Customers tasted an average of two jams, no matter how big the assortment was. Avoiding the Choice Problem.
Beyond Philosophy
JUNE 2, 2016
We all want to be happy. But how do you consistently make your customers happy? Experts from companies like Disney and SoulCycle offered good advice on this subject during a panel discussion on designing happiness at SXSW. I discuss this in depth in my new book, The Intuitive Customer , to be released this summer.
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