Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. Two of the things we are proudest of at Creative Virtual are our experienced, dedicated team and the unique expertise we provide to our customers and partners. By Mandy Reed, Global Head of Marketing.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Interactions

JANUARY 6, 2022

Although 2022 seems to be ushering in similar uncertainties as 2021, we know one thing for sure. At Interactions, we have been working in AI in CX for nearly two decades and have witnessed this firsthand as business goals and consumer habits change. So, what is in store for AI in CX in 2022 and beyond?

Customer Experience 71

Customer Experience Contact Center Best practices Technology 71

Totango

OCTOBER 12, 2022

And of course, customers can easily cancel the very second they become dissatisfied, lose interest, or feel they aren’t getting the value they expected. . Naturally, short-notice or no-penalty cancellations also greatly increase the risk of customer churn. Leading the charge. We can see this development in our recent survey.

Enterprise 110

Enterprise Surveys Sales Customer retention 110

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. If you missed the 2022 list, you can check it out here. Before joining HotDoc, Agnes spent 4 years at Apple.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Quality Contact Solutions

SEPTEMBER 22, 2022

But we know all too well how important it is to have a steady stream of qualified sales leads to keep your team busy and, ultimately, to meet your business goals. In 2022, there are many options for lead generation and many businesses use several strategies as part of their overall marketing plan. .

Telemarketing 98

Telemarketing Advertising outsourcing Marketing 98

Totango

DECEMBER 6, 2021

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. First, we’ll look at how the flywheel model has redefined our understanding of the customer journey.

SaaS 92

SaaS Best practices Journey mapping Customer advocacy 92

Totango

MARCH 24, 2022

We were thrilled to bring back our in-person Global Executive Forum last week and have the opportunity to host customer success leaders at the beautiful Carmel Valley Ranch in Carmel Valley, CA. Guy Nirpaz , Totango’s Founder and CEO, kicked off the day highlighting “Four Lessons to Unleash Customer Success”. Very well done!”.

Engineering 91

Engineering SaaS Best practices Enterprise 91

Beyond Philosophy

JANUARY 20, 2022

Over the last 20 years, Customer Experience has been a concept embraced by businesses. . However, despite this emphasis on providing excellent experiences, customer satisfaction levels have not improved. As you can see, this was pre-pandemic and a time that I think of as the height of the Customer Experience movement.

Customer Experience 195

Customer Experience CRM Customer centricity Self service 195

Anexa BPO

MAY 16, 2022

It’s never been more important to map out an action plan for 2022 CX goals. If you can understand your customers and improve on the overall experience you deliver, you are on your way to bridging the gap between customer experience and brand promise.

outsourcing 98

outsourcing Personalization Analytics Metrics 98

SharpenCX

NOVEMBER 23, 2021

You’re tying up loose ends, finishing end of year projects, and looking ahead to what 2022 will bring. As you prepare for the new year, you’re setting goals and thinking through how to get ahead of your competitors. Grab a cup of coffee, snuggle up in a comfy chair, and get ahead in the customer service industry.

Customer Service 128

Customer Service Morale Contact Center Call Center 128

delighted

JANUARY 19, 2023

Setting goals and planning big moves – we’re all for it! This time, we want to highlight all of the product changes we made in 2022, not just in the last quarter. This time, we want to highlight all of the product changes we made in 2022, not just in the last quarter. Read more about the in-app link builder on the blog.

Surveys 52

Surveys Engineering Accountability Feedback 52

Anexa BPO

JANUARY 18, 2022

As extreme a perspective as it endorses, perhaps it lends itself perfectly to the critical business trends that are predicted for 2022. The digital experience has become an accepted – and expected – part of the customer journey, and businesses MUST be ready. In 2022, accessibility will need to be a priority for CX leaders.

outsourcing 52

outsourcing Government Customer centricity Technology 52

aircall

JANUARY 21, 2022

In 2022, the days of the long sales lunch are coming to a close. In 2022, which sales trends do you need to stay on top of to set your team up for sales success? 5 Key Sales Trends for 2022. First and foremost, you can’t make a sale without connecting to customers. Read on to find out. . In the U.S. and the U.K.

Sales 62

Sales CRM Scripts Coaching 62

Momentum Telecom

FEBRUARY 28, 2023

In this blog, we’ll discuss the current state of cloud collaboration tools and how to determine if your current solution still meets your business needs. Develop a strategic plan that focuses on meeting collaboration goals while improving operational efficiency. What Cloud Collaboration Tools Do You Need Today?

CRM 98

CRM Technology Contact Center Surveys 98

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

Call Design

APRIL 3, 2022

Gamification is one of the most effective methods for contact centres to develop an engaging learning experience for employees to learn new skills and connect their actions to business outcomes. Happy agents are more likely to provide customers with a better experience therefore focusing on their engagement is important.

Gamification 88

Gamification Entertainment Coaching Employee engagement 88

Education Services Group

JANUARY 4, 2023

It’s no secret that 2022 was a little bumpy for business, yet we saw many Customer Success leaders meeting industry challenges head-on. For many of us, that means taking stock of our near and far-term goals and choosing New Year’s resolutions to help us hit the ground running in the new year. This is not the case anymore.

Finance 52

Finance Metrics Government Customer centricity 52

Quadient

SEPTEMBER 7, 2022

Wed, 09/07/2022 - 18:43. In this blog, we'd like to share how you can leverage the dynamic Leaderboard filters to find a vendor that can support your transformation projects of today and the future. Omnichannel and customer experience are the two key drivers of customer communications program effectiveness in 2022 and beyond.

Journey mapping 52

Journey mapping Management SaaS CRM 52

Totango

APRIL 5, 2022

Net Promoter Score is a customer satisfaction KPI that measures how likely a client is to recommend your brand to friends or colleagues. Your respondents’ average score can be used to measure customer satisfaction and predict business growth. Customizing your survey with additional response fields. Branding your survey.

Upselling 101

Upselling Surveys Analytics Customer retention 101

aircall

MARCH 15, 2022

Since we’re still in the early days of 2022, now’s the time to create real, lasting change in our organizations. So what if we focused our energy on infusing satisfaction into our workplace interactions and customer experiences? . We know the impact redefining customer satisfaction can have.

Sales 62

Sales Customer centricity Customer Experience Technology 62

SmartAction

NOVEMBER 1, 2023

Any technology implementation has to align with your overall business goals. The experience for customers and agents is seamless, and the solution can integrate with your current contact center platform, telephony setup, and data systems. What Conversational AI Offers Sales in 2022 increased by 67% when using conversational AI.

Contact Center 63

Contact Center Virtual Agent Interactive Voice Response Chatbots 63

AWS Machine Learning

NOVEMBER 3, 2023

While there are many factors that contribute to an iconic goal, there’s a particular magnetism to shots that blaze through the air, especially those taken from a distance. Nickel scored a stunning goal in the 17th minute, which eventually led Frankfurt to a 2:0 victory. What exactly captures our imagination with such intensity?

Metrics 88

Metrics Telecommunications Consulting Consulting 88

Beyond Philosophy

DECEMBER 16, 2021

If your digital experience isn’t quite ready for this role in the sales cycle, you should get it there. . I heard an excellent success story about the digital transformation of a formerly analog experience at a recent CX Network Live event. Dajani says he joined Nissan to fix some broken things in the car buying experience.

Sales 195

Sales Consulting Consulting Customer Experience 195

Comm100

SEPTEMBER 28, 2022

Looking to improve your customer service? Key performance indicators, or KPIs, are performance measurements that show how effectively a company is achieving its goals. KPIs can measure the success of a company’s customer service strategy, the quality and effectiveness of its support, how well its agents are performing, and more.

Average Handle Time 91

Average Handle Time Benchmark Wait times Metrics 91

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. The agent answers the question “ What is Amazon’s net loss for fiscal year ending in December 2022? billion for fiscal year 2022.” billion for fiscal year 2022. WWW: $85.91

Marketing 99

Marketing APIs Engineering Analytics 99

Creative Virtual

SEPTEMBER 7, 2022

This is not surprising given the pressures on organisations to improve digital experience and provide smarter automation. Creative Virtual is proud to be named the Innovation Excellence Leader in the 2022 Conversational Intelligence report! Download a full copy of the 2022 Conversational Intelligence report here.

Virtual Agent 52

Virtual Agent Chatbots Benchmark Best practices 52

Nicereply

FEBRUARY 1, 2022

When you’re able to reassess how you’re working and clean things up, you can set your customer support team up for an even better year serving your customers moving forward. Customer support team can apply the annual tradition to their work too. Are your reply times in line with your team’s goals? Ticket Volume.

Customer Support 97

Customer Support Metrics Feedback Accountability 97

Integrity Solutions

NOVEMBER 22, 2022

The 2022 Gallup State of the Global Workplace report highlights that employees are more disengaged than ever. Your employees — engaged or disengaged — impact revenue, the member experience, and organizational growth. remote, in office, hybrid), lifestyle and life goals. Are Disengaged Employees Really A Concern?

Employee engagement 79

Employee engagement Banking Coaching Personalization 79

Global Response

JANUARY 23, 2023

We’re all familiar with traditions of setting goals, resolutions or intentions for the New Year in our personal lives—but what about for our work or businesses? Setting goals at the start of a new year, quarter or season is important to continue to take your business to the next level. Increase our inbound sales leads in 2023.”

Customer Service 62

Customer Service outsourcing Self service Inbound sales 62

Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. Customer feedback fuels the engine of any business. When you know what customers think about your product and your service, you’re able to plan strategically and make smart bets. Use clear and concise language 2.

Surveys 98

Surveys Feedback Customer Support Wireless 98

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

aircall

NOVEMBER 28, 2022

Their support team is in high demand, using Intercom & Aircall to connect with customers. . Pipedrive’s customer service mission is to deliver fast support with a human touch. Customers want convenience and personalization, these goals drive at both values. IQS measured 86% – slightly below 2022’s benchmark of 89%.

SaaS 62

SaaS Calibration Customer Service Benchmark 62

OctopusTech

AUGUST 10, 2022

When the right technology is implemented in your contact center, you can automatically increase the working efficiency and performance of agents, improve productivity, enhance the overall customer experience and simplify your data and analytics. 15 Key call center technology trends for 2022. What is call center technology?

Call Center 62

Call Center Technology Journey mapping Interactive Voice Response 62

Blueship Call Center

DECEMBER 14, 2021

Every year, customer expectations rise, and 2022 is projected to be no different. Businesses that have invested in customer service will prosper, and those that have not yet done so should consider doing so in order to stay competitive. This is why, for the year 2022, 45.9% Messaging Apps Maximization.

Call Center 40

Call Center outsourcing B2B Customer centricity 40

Hodusoft

APRIL 6, 2022

Top 5 Customer Experience Trends to Consider in 2022. In recent years, businesses have realized the impact that customer experience has on the growth of their businesses. To make sure that their companies stick out in the market, they do everything to ensure that their customer experience is optimal.

Customer Experience 105

Customer Experience call center software Contact Center Call Center 105

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

OctopusTech

MARCH 28, 2022

Getting an effective customer success team is not always easy as it requires ensuring that their success in a particular product pays off with a long-term customer experience. So, the question arises is how to lead your team and achieve a great customer experience? What do you mean by customer success?

Feedback 62

Feedback Surveys Upselling outsourcing 62