customer-centricity-test Blog Related Topics 
Beyond Philosophy
NOVEMBER 18, 2014
Do you allow Customers to use whatever channel they wish to communicate with you, or do you restrict them to one or two channels? The answer to this question can show how Customer centric your company is. This post is the fifth in a series of nine posts that uses our Naïve to Natural customer-centricity assessment.
ShepHyken
DECEMBER 14, 2018
This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust. Every employee working with customer data needs to consider their treatment of data very carefully.
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Beyond Philosophy
NOVEMBER 24, 2014
I meet many organizations that say they want to exceed Customer expectations at every moment of contact. The first step in exceeding your customer’s expectations is to know those expectations.”. - For most organizations, just meeting their Customer’s expectations would provide a good experience. I tell them they are mad!
OctopusTech
DECEMBER 22, 2023
With the popularity of user-centric design growing, companies are realizing how crucial it is to prioritize their audience to increase engagement. This method puts end users at the center of the design process, guaranteeing that products meet customer expectations. It is based on human-centered design and a customer-centric attitude.
Beyond Philosophy
NOVEMBER 6, 2014
Customer centricity requires strategy to cultivate a culture that puts the Customer at the center of everything you do. As the third in our series of nine posts looking at the different parts of the organization contributing to Customer centricity, let’s look at: Customer Strategy.
Beyond Philosophy
OCTOBER 20, 2014
Having a Customer-Centric culture doesn’t happen by accident. It takes a lot of work and concentration to create a deliberate Customer experience from all the parts of your organization. The reason you are delivering the Customer experience you do today is because of the way the organization is.
Beyond Philosophy
JULY 23, 2015
Author Ed Batista addresses this in his post on Harvard Business Review’s blog. He compares to our global connectivity with the famous marshmallow test for kids from the late 1960s. For those of you not familiar with the marshmallow test, the researchers gave children aged 4 to 6 a choice. It’s an interesting point he brings up.
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