Guest Blog: “Zhuzhing Up” Humans in the Contact Center
ShepHyken
JUNE 28, 2019
This week we feature an article by Chris Connolly that discusses h ow assistive AI blends with human-only qualities to create a new category of “superagents.”. Their roles have evolved, with the human performing critical value-added functions and machines handling rote tasks. Fewer phone calls, but more complex conversations.
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