Beyond Philosophy
AUGUST 30, 2019
This is one of our key questions we ask organizations when we consult with them. Marketing, Sales, Customer service, Finance, IT, etc. The Secret of Creating an Effective Customer Experience (CX) Strategy. What is the experience you are trying to deliver to your customers?
Beyond Philosophy
AUGUST 15, 2019
Peppers recalls a consulting gig for a large public enterprise outside the US a few years ago that measured their NPS every month. In our Global Customer Experience consultancy , we look at the area of customer emotions. Observational data is useful to your Customer Experience Metrics. The Effect of CX on Lifetime Value.
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Vistio
JUNE 10, 2022
I’ve been in the contact center consulting space for almost my entire career, which is now, I hate to say it, about 30 years. I started actually by starting up a couple of consulting practices for two major BPOs, which would be Sitel and Convergys. There are really two resources, which have to do with blogs and podcasts.
Beyond Philosophy
NOVEMBER 11, 2014
In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.
Beyond Philosophy
APRIL 9, 2020
Also, when putting an incentive in place, realize that finances are not the only thing driving this change in behavior. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Follow Colin Shaw on Twitter @ColinShaw_CX.
Hodusoft
JANUARY 1, 2024
In this blog, we will delve into the importance of virtual banking and the role of IP PBX Software in streamlining remote financial services. Communication Traditional banks generally rely on in-person communication for account management, issue resolution, and consultation. That number was 197 million in March 2021.
Beyond Philosophy
SEPTEMBER 6, 2017
In our global Customer Experience consultancy, we recommend measuring CX performance that does the two following things: Reflects the CX definition you have determined as your goal, also called the Customer Experience Statement or CES. Yes, finance, legal, accounts receivable, we are talking about you. Not celebrating quick wins.
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