Peter Lavers

FEBRUARY 20, 2019

The report is a fantastic free resource, addressing questions that are 100% pertinent to the issues faced today by Chief Customer Officers and CX leaders. I would highly recommend that you read it as it’s detailed and packed with insight in seven key aspects of the global CX landscape: CX transformation. Connected CX journeys.

Chief Customer Officer 100

Chief Customer Officer Benchmark B2B Analytics 100

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. In This Article: Customer Experience 3 The Cult Of The Customer Chief Customer Officer 2.0 Nowadays, most people search for information online.

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Management 94

aircall

JULY 28, 2021

CEO Sundar Pichai explained in a blog post: “Our campuses have been at the heart of our Google community, and the majority of our employees still want to be on campus some of the time. Some employees might even split their time between remote work and in-office work. Optimizing Office Space. million fee to terminate their lease.

Real estate 104

Real estate call center software Call Center Wait times 104

Peter Lavers

JANUARY 30, 2019

The report is a fantastic free resource, addressing questions that are 100% pertinent to the issues faced today by Chief Customer Officers and CX leaders. I would highly recommend that you read it as it’s detailed and packed with insight in seven key aspects of the global CX landscape: CX transformation. Connected CX journeys.

B2B 100

B2B Chief Customer Officer Benchmark Analytics 100

NICE inContact

OCTOBER 7, 2019

Paul Jarman , NICE inContact Chief Executive Officer, discusses the key paradigm shifts that will lead to massive change in the contact center and customer experience market as part of our Transforming Customer Experiences series. Paul offers practical advice on how to respond and turn these changes to a competitive advantage.

Marketing 55

Marketing Customer Experience Self service Contact Center 55

Avaya

SEPTEMBER 19, 2018

The converging dynamics of all these groups demanding better services and organizations recognizing the limitations of ad hoc, patchwork customer experience solutions, have resulted in the term “digital transformation” being elevated to the top of the to-do list of both Chief Information Officers (CIOs) and Chief Marketing Officers (CMOs) worldwide.

Customer Care 94

Customer Care Government Contact Center Healthcare 94

Avaya

MAY 31, 2017

What’s driving tremendous change is digital transformation. For the contact center industry, it’s doubly impactful because not only do contact center companies need to transform themselves, they need to be innovating to enable all their customers and partners to transform as well. requires the ability to change.

Contact Center 81

Contact Center Enterprise Analytics Sales 81

Totango

NOVEMBER 3, 2022

That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference. Bonus tip: Embrace the transformative power of community. Sounds simple in concept, but where do you start? .

Journey mapping 62

Journey mapping Chief Customer Officer Healthcare Sales 62

Cisco - Contact Center

SEPTEMBER 3, 2020

Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences. The post Future of Work Webinar with Guest Forrester Research: Demystifying the Contact Center’s Role in CX appeared first on Cisco Blogs. 1) CX Essentials, Forrester Research, Inc., July 21, 2020. Learn More.

Contact Center 82

Contact Center contact center solutions Analytics Surveys 82

Acquire BPO

SEPTEMBER 8, 2021

Tim will be based out of our Dallas, Texas office, giving clients local access to one operational point of contact while providing a streamlined and consistent approach. I look forward to building more business transformations for our clients as they continue to ‘Outsource with confidence’.”. Welcome to the Acquire family, Tim.

outsourcing 52

outsourcing Consulting Consulting Call Center 52

Acquire BPO

SEPTEMBER 8, 2021

Tim will be based out of our Dallas, Texas office, giving clients local access to one operational point of contact while providing a streamlined and consistent approach. I look forward to building more business transformations for our clients as they continue to ‘Outsource with confidence’.”. Welcome to the Acquire family, Tim.

outsourcing 52

outsourcing Consulting Consulting Call Center 52

Customer Guru

MARCH 7, 2018

Nienke has done some serious work in transforming a big telecom company into a customer-centric organization. Radhika Aggarwal – Co-Founder and Chief Business Officer, ShopClues. Aryama Dutta Saikia – Chief Operating Officer, Jamboree Education Private Limited.

Customer centricity 113

Customer centricity Education Finance Benchmark 113

Cisco - Contact Center

MAY 13, 2020

An invitation from Vinod Muthukrishnan, Chief Growth Officer for Cisco Contact Center, and Matthew Saskin, Vice President of Customer Experience for Selligent. Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences.

Customer Experience 83

Customer Experience Contact Center contact center solutions Analytics 83

ClientSuccess

NOVEMBER 2, 2020

The ClientSuccess CSM From the Trenches Blog Series. We may be biased, but the CSM From the Trenches blog series is one of our favorite recurring content series. Hosted by five-time Chief Customer Officer Jeanne Bliss, the Human Duct Tape podcast is the best of both worlds: engaging podcast and customer success strategy.

Chief Customer Officer 70

Chief Customer Officer SaaS Education Best practices 70

ConvergeOne

JUNE 27, 2019

In part one and part two of this blog series, we explored the reasons why customer experience and the role of the Chief Marketing Officer are evolving, and how you can respond to those changes. We'll now into the future of CX and marketing. Customers are more resourceful and self-reliant than ever before.

Customer Experience 50

Customer Experience Education Contact Center Marketing 50

Acquire BPO

JUNE 27, 2021

His breadth of experience will help us nurture solid relationships with our clients while developing new partnerships as we continue to grow,” says Kathryn Marshall, Acquire’s Chief Commercial Officer.

Telecommunications 52

Telecommunications CRM Sales Marketing 52

Customer Guru

AUGUST 8, 2018

Aimee Lucas is a Certified Customer Experience Professional and Vice President at Temkin Group, where her research and consulting efforts are dedicated to transforming customer experience within large organizations. She has helped organizations of all sizes and sectors transform themselves into customer-centric ones. ” 29.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

Mindtouch

OCTOBER 14, 2016

David Alfaro, Central America Operations Chief, agilityFeat Inc, @agilenature. Rahel Anne Bailie, Chief Knowledge Officer, Scroll LLP, @rahelab. Bissette, Architect, Chief Learning Officer Magazine, @TLBissette. Jane Bozarth Bozarth, Editor-in-Chief, eLearn Magazine, @JaneBozarth. paulcbrady. paulcbrady.

Consulting 91

Consulting Consulting Engineering Construction 91

Taylor Reach Group

JANUARY 21, 2019

In this role, Lue was responsible for leading the efforts to modernize and transform the VA enterprise contact centers to improve the veterans’ experience, targeting 1,800 contact centers processing 140 million annual calls from nine million veterans, their families, survivors, and caregivers.

Journey mapping 70

Journey mapping Government Contact Center Consulting 70

Natalie Petouhof

AUGUST 31, 2022

The post Can Digital Technology Really Deliver More Human Empathy?

Technology 52

Technology Engineering Consulting Consulting 52

NICE inContact

SEPTEMBER 12, 2019

According to Mark Smith, CEO and Chief Research Officer at Ventana Research, over two thirds of organizations today, and in the future, indicate customer experience as their top way to compete for customers. Join Mark Smith in a discussion on how to transform your call center. Let that sink in for a moment.

Customer Experience 54

Customer Experience Call Center Contact Center Marketing 54

Amity

APRIL 25, 2016

The Glide Consulting Blog. Every Thursday he publishes a new blog post about his wins, fails and lessons learned along the way. The Groove Blog. Follow her weekly blog posts on Customer Success best practices. The Gainsight Blog. Chief Experience Office - Bill Quiseng. C CO Council Blog.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

CSM Magazine

MAY 12, 2021

Such experiences are driven by insights that lie within the heart of the contact centre and supported by a pragmatic approach to digital transformation. Calabrio’s new blog series explores the rise of the Connected Enterprise. Unlock the potential of digital transformation – with a cloud-based IT refresh. About the Author.

Enterprise 64

Enterprise Construction Finance Benchmark 64

Natalie Petouhof

JUNE 27, 2022

The post Can Digital Technology Really Deliver More Human Empathy?

Technology 52

Technology Engineering Consulting Consulting 52

NICE inContact

MARCH 18, 2019

According to Mark Smith, CEO and Chief Research Officer at Ventana Research, over two thirds of organizations today, and in the future, indicate customer experience as their top way to compete for customers. Join Mark Smith in a discussion on how to transform your call center. Let that sink in for a moment.

Airlines 59

Airlines Call Center Contact Center Marketing 59

AWS Machine Learning

OCTOBER 6, 2022

Brian Hendricks, Chief Product Officer at Origence. Visit Automated data processing from documents to learn more about reference architectures, code samples, industry use cases, blog posts, and more. Robert Berger is the Chief Architect at InformedIQ. “Partnering with Informed.IQ Conclusion. About the authors.

APIs 72

APIs Banking SaaS Engineering 72

Fonolo

MAY 10, 2018

Luckily, those seeking reliable sources for CX and CS-related topics can still rely on a special corner of the digital sphere, one which has made a comeback in recent months: Blogs. Her blog is a must-read for those keen on leadership in customer service, customer listening, and engagement. On the agenda?

Customer Experience 113

Customer Experience Chief Customer Officer B2C Contact Center 113

Avaya

JUNE 28, 2017

We have to focus on our transformation journey while also growing our business. The need to digitally transform is painfully obvious. Many contact center decision makers are realizing that just upgrading technology will not suffice in this transformational era. Transformation is a journey. Simplification.

Contact Center 49

Contact Center Coaching Call Center Enterprise 49

ClientSuccess

NOVEMBER 20, 2020

Chief Customer Officers Conference – [link]. With a speaker lineup that includes Chief Customer Officers, CEOs, and VPs of Customer Experience, attendees are sure to learn something new at every turn. A perennial favorite, the NGCX conference is all about innovation, digital transformation, and inspiration.

Chief Customer Officer 52

Chief Customer Officer Education Accountability Management 52

ChurnZero

FEBRUARY 17, 2022

Leadership roles – including your directors, vice presidents, chief customer officers – have a huge influence on the effectiveness of your software adoption initiatives. Does your chief marketing officer let their marketing team not use email marketing tools? No one will ignore this! Don’t be that business.

CRM 98

CRM Chief Customer Officer SaaS Morale 98

Answer Dash

JUNE 27, 2018

Leading a customer experience transformation is a lot of work! In the beginning of my work, I was this crazy Italian girl who was so passionate about transforming the customer experience, but I didn’t always explicitly connect this type of work to its impact on the business – the bottom line. Let's begin!

Chief Customer Officer 63

Chief Customer Officer Customer Experience Customer centricity Consulting 63

Mindtouch

APRIL 20, 2017

Digital Transformation was so last year. Last year was about recognizing trends in the Digital Transformation age. Michael Fauscette , Chief Research Officer at G2 Crowd, @mfauscette. The post CRM Evolution Top Speakers from Microsoft, Adobe, G2 Crowd and more appeared first on MindTouch Blog.

CRM 48

CRM Management Marketing 48

360Connext

MAY 17, 2018

My peers in corporate life report to the Chief Marketing Officer, or they fall under the market research branch. Cultural transformation is never easy. In most organizations, CX cultural transformation includes so many moving parts, there’s no way to speed things up. Digital transformation and CX go hand in hand.

Calibration 82

Calibration Customer centricity Education Consulting 82

Infinity

JULY 30, 2019

A Chief Marketing Officer’s (CMO) role has never been as diverse as it’s expected to be for 2019, and onwards. The insight in this blog comes from The Future CMO, a report we have released alongside The Times and Raconteur. Mathilde Delhoume | Global Brand Officer, LVMH. Seth Farbman | Chief Marketing Officer, Spotify.

Customer centricity 40

Customer centricity Marketing Consulting Consulting 40

Mindtouch

APRIL 17, 2017

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. Dan Steinman , Gainsight, Chief Evangelist and CCO Emeritus, @dantsteinman, LinkedIn. Peter Armaly , Oracle Principal, Transformation Advisor, @peterarmaly, LinkedIn. Meet the judges.

SaaS 81

SaaS Consulting Consulting Marketing 81

Eptica

AUGUST 19, 2020

When it comes to creating the right organisational structure to truly deliver superior customer experience, there are two models promoted by CX analysts and experts: The centralised approach Create a customer experience department headed by a board-level director/ Chief Customer Officer and with its own, dedicated budget and KPIs.

Customer centricity 82

Customer centricity Chief Customer Officer Best practices Customer Experience 82

Customer Guru

AUGUST 21, 2018

He educates about the transformative power of customer success to his clients. He is the Founder and President of design and transformation firm Strativity Group. Matt is Chief Product and Research Officer at Tethr, an AI-powered VoC intelligence platform. Lior Arussy Follow @LiorStrativity. Shep Hyken Follow @Hyken.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115