Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. This demand is just one reason why we put SuccessBLOCs at the heart of our software. It’s that time!

Journey mapping 101

Journey mapping Enterprise Best practices Marketing 101

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Rethinking the Quarterly Business Review (QBR). 9 Must-Have Integrations to Level Up Customer Success Software. Check out these essential integrations for Customer Success software that put customer insights at your fingertips to create more enlightened customer experiences.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Totango

APRIL 1, 2021

We understand that authentic ratings and reviews from real users are critical to helping customers evaluate and decide on purchasing a product, which is why awards like these are so valuable to us. G2 Momentum Leader recognizes the fastest-growing software companies in their category. . The Power of Customer Reviews.

B2B 79

B2B Accountability Analytics Engineering 79

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Customer Service Life

DECEMBER 20, 2023

Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. Let’s talk about software limitations I work at a software company where customers contact us every day asking for our software to do things it cannot immediately do.

Upselling 83

Upselling Contact Center Engineering Banking 83

JivoChat

AUGUST 13, 2023

If you are looking for a SITE123 review to learn more about what this website builder has to offer, this article is for you. You can use SITE123 to make an ecommerce, have your personal blog, a digital portfolio, and much more. Take a look at these amazing examples.

Engineering 75

Engineering Accountability Customer Support Marketing 75

ProProfs Blog

JANUARY 28, 2021

This blog is designed to precisely address your concerns. Testimonials vs Reviews vs Feedback: How They Work? Testimonials vs Reviews vs Feedback: How They Work? Publish Blog Posts and Case Studies. Testimonials vs Reviews vs Feedback: How They Work. If you want to hear both the sides, this is what reviews are for.

Feedback 148

Feedback Surveys Customer Support Sales 148

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Customer retention 98

Customer retention Upselling CRM SaaS 98

ProProfs Blog

OCTOBER 25, 2021

In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. Best customer feedback software comes with readymade survey templates that are easy to create and share. Here we go! What Is a Customer Feedback Tool.

Feedback 148

Feedback Surveys Enterprise Analytics 148

aircall

AUGUST 11, 2021

Choosing call recording software is difficult, to say the least. Whichever one you choose, it’s important to prioritize call recording software that helps you to improve the customer experience. Whichever one you choose, it’s important to prioritize call recording software that helps you to improve the customer experience.

Technology 114

Technology call center software Customer centricity Call Center 114

Totango

APRIL 2, 2021

Did you know that about 95% of customers read reviews before making a purchase? Or that 78% of customers who read reviews were satisfied with their purchase? Peer-to-peer product reviews are extremely powerful and have become a vital step in helping consumers evaluate and decide on purchasing a product. With a TrueScore of 8.0

industry standards 62

industry standards Upselling B2B Enterprise 62

Totango

MAY 19, 2021

These sites allow you to narrow down your search by categories like price, location, home type, number of bedrooms and bathrooms, etc. The six categories should all add up to a score of 100. We chose six factors to evaluate, including: Product Analytics and Adoption. Customer 360. Segmentation and Personalization. Customer Retention.

Real estate 106

Real estate Customer retention Enterprise Analytics 106

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Create emails for these types of occasions, and set up your customer success software to automatically send emails at the appropriate times. Review Escalations Communication.

Feedback 101

Feedback Benchmark Surveys Analytics 101

Fonolo

MARCH 7, 2023

Examples include FAQ sections on websites, chatbots, help center blog forums, self-service account creation, password resetting, and interactive voice technology in call centers. Your call center software can help you assess the service once it has been put into place. Sort inquiries into categories. Check the metrics.

Self service 87

Self service Call Center Interactive Voice Response Chatbots 87

Help Scout

JULY 29, 2021

Reviewing which pages are most popular may suggest to your product or engineering teams where customers’ common confusions are, which could help you find ways to resolve those issues at the product level. Broadcom also tops its FAQ landing page with a prominent search box in case the categories don’t make sense.

Self service 142

Self service Education Telecommunications APIs 142

Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. Being recognised as the best in conversational AI made our Founder & CEO, Chris Ezekiel, contemplate what makes a virtual agent or chatbot a true conversational AI solution and share his insights in a blog post.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

ProProfs Blog

APRIL 12, 2019

More so for Software-as-a-Service (SaaS) companies since acquiring new customers on a B2B level is much more difficult. The results of this question are categorized into three distinct categories. The second category consists of 7-8 ratings. You can refer our blog on how to calculate NPS. What happens next? In Conclusion.

SaaS 120

SaaS Customer retention Surveys Morale 120

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Create emails for these types of occasions, and set up your customer success software to automatically send emails at the appropriate times. Review Escalations Communication.

Feedback 71

Feedback Benchmark Surveys Analytics 71

Fonolo

MARCH 12, 2020

Review Your Support Tickets. Reviewing support tickets for customer insights is one of the things great call centers do on a daily basis. Besides adding to your Frequently Asked Questions (FAQ) this can also provide inspiration for blog posts, videos and tutorials. Sort inquiries into categories.

Self service 118

Self service Best practices Customer Support Chatbots 118

Totango

AUGUST 5, 2022

A review of the client’s automation needs and technology tools. Such documentation can be invaluable for later performance reviews, such as quarterly business reviews. Here is a sample list of questions falling into these categories. Two types of technology are beneficial: Form builder software.

B2B 83

B2B SaaS Journey mapping Sales 83

ProProfs Blog

MARCH 26, 2020

If you are reading this blog, you might already have an idea about NPS( Net Promoter Score), a highly used customer satisfaction metric. This article will help you understand why you need a Net Promoter Score (NPS) survey software to make the most of this metric. NPS Survey Software is Vital. Gauge Customer Loyalty.

Surveys 139

Surveys Metrics Feedback Advertising 139

ProProfs Blog

JULY 30, 2021

This blog covers every single detail about brand perception. Quality content in the form of in-depth blogs and comprehensive e-book sets you apart in the industry as thought leaders. Let’s understand by taking the examples of 3 major industries: automobile, e-commerce, and software. (a) c) Software Industry – MICROSOFT.

Surveys 167

Surveys Marketing Analytics Feedback 167

Totango

AUGUST 23, 2022

Touchpoints also include occasions when clients interact with your software app in a SaaS context. Let’s break down how customer journey touchpoints fall into each category. Blog content. Quarterly business reviews. Touchpoints can be categorized in terms of: Where they occur in a customer’s lifecycle. Video chat.

B2B 115

B2B Journey mapping SaaS Engineering 115

aircall

NOVEMBER 28, 2022

Conversations can be seamlessly pulled and reviewed from each. The team also uses Zoom occasionally for calls, which they review through the Klaus browser extension —which enables seamless reviews outside a helpdesk. This is possible because they have both QA Specialists and managers conducting reviews. Guilherme Silva.

SaaS 62

SaaS Calibration Customer Service Benchmark 62

Lumoa

JANUARY 24, 2024

Example of sentiment analysis If there’s a lot of data, the categorization can be a very detailed one: instead of personnel, the categories can separate customer support personnel from sales personnel or divide the feedback about personnel into comments about their behavior, knowledgeability, responsiveness, etc.

Analytics 83

Analytics Feedback Metrics Surveys 83

Global Response

NOVEMBER 21, 2023

They are willing to—and likely already—recommend your brand or product to others and thus fall under the category of promoters of your brand. Some brands also include respondents who give a score of 8 in this category. This can offer valuable insights into how to improve and common customer perceptions, values, and concerns.

Benchmark 62

Benchmark Surveys Healthcare outsourcing 62

ProProfs Blog

JUNE 25, 2021

In this blog, let’s understand the best SoGoSurvey alternatives along with their pros and cons in detail. When you read through the reviews of SoGoSurvey competitors online, go for the ones that have a variety of survey templates. SurveyMonkey pricing falls into two categories: Personal Plans. Versatile Templates. Snap Surveys.

Surveys 78

Surveys Feedback Analytics Personalization 78

AWS Machine Learning

JANUARY 26, 2024

If you are unfamiliar with the overall AI and ML workflow, start by reviewing 7 ways to improve security of your machine learning workloads to increase familiarity with the security controls needed for traditional AI/ML systems. There are many other AWS Security training and certification resources available.

Best practices 120

Best practices Government Engineering Accountability 120

Totango

MAY 11, 2021

For optimal results, use software that allows you to automate best practices for these steps. In some cases, there may be other categories of stakeholders. You can apply segmentation to group stakeholders into different categories in order to facilitate automated communication processes. Identify Who Your Stakeholders Are.

Management 84

Management Best practices Journey mapping Metrics 84

Fonolo

JULY 5, 2023

It’s one of the reasons why responding to bad reviews — and resolving them — can have such a positive impact. We often think of word of mouth in the literal sense but these days it’s far more: customer reviews, social media, and micro-blogs are all word of mouth too. Smaller businesses often struggle to do this.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

aircall

JANUARY 31, 2019

1 call center software. . The research firm’s quarterly review scores have always shown Aircall to be a top contender, but recent improvements in performance, usability, and security have pushed us to top spot. . Call center software platforms were rated and ranked according to criteria spanning five categories.

call center software 48

call center software Call Center Engineering CRM 48

JivoChat

FEBRUARY 9, 2023

Affiliate Marketing Course For Beginners The Affiliate Marketing Course for Beginners will enable you to know how to create product review content that generates affiliate commissions. Decide on categories for posts. How to set up a blog for shorter posts, and how to create these blog posts using Feedly and Youtube.

Marketing 75

Marketing Engineering Sales Analytics 75

Mindtouch

FEBRUARY 12, 2018

Specifically, we were recognized in the Small Businesses category, an esteemed group that we’re jazzed to be a part of. What has us so excited about this award is that it has less to do with MindTouch software and more to do with the users themselves. TrustRadius is a review site for B2B technology companies.

Customer Experience 59

Customer Experience Management B2B Self service 59

JivoChat

MARCH 8, 2022

In the superior menu, you can add the product categories, a search bar, and the log in section, which makes it easier for visitors to navigate through your store. It also has a space for customer reviews, which helps to give credibility to the brand. . The Quadrat theme was developed for blogs and podcasts pages. Cosmetic Brand.

SaaS 75

SaaS Engineering Construction Finance 75

Nicereply

FEBRUARY 20, 2023

As these are somewhat soft values, it is difficult to quantify our performance within these categories. ” Salecto relies heavily on Nicereply software. “On Finally, we always get notified when someone leaves a negative review so that we can respond immediately.” As mentioned above, this includes the four pillars. “As

Feedback 52

Feedback Consulting Consulting SaaS 52

aircall

FEBRUARY 26, 2018

A Category Breakdown. 2 cloud-based call center software by GetApp, the premier research and review site for businesses exploring SaaS solutions. User Reviews: 17/ 20. Until then, all we can do is post interesting, useful, and fun content to our blog and social media accounts. Aircall was recently ranked the No.

call center software 59

call center software Call Center First call resolution Technical Support 59

ProProfs Blog

OCTOBER 18, 2018

A shared inbox is a team email management software designed to keep all your agents on the same page. With a shared email account, teams can review each other’s emails and take the best out of everyone’s work. Sorting emails category or department-wise for easy management. The Shared Inbox Basics.

Customer Support 114

Customer Support Customer retention Sales Management 114