Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. During the onboarding process, several categories of tools can help you engage customers as they learn how to use your product and encounter frequently asked questions. Video tutorials: Vidyard. Video transcripts: Trint.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

Cisco - Contact Center

JUNE 18, 2020

Driving Business Growth for Customers with the Intelligent Contact Center. Read our announcement about the latest artificial intelligence innovations to our contact center portfolio. In their 2020 Aragon Globe for Intelligent Contact Center , Cisco was identified as a leader in its Intelligent Contact Center category.

Contact Center 116

Contact Center Enterprise contact center solutions Cloud contact 116

Eptica

APRIL 15, 2020

Eptica’s vecko tool enables brands to understand and act on customer intelligence. Based on advanced artificial intelligence, it makes it simple to analyse customer conversations, surveys and unstructured data and turn this into actionable intelligence to share across the organisation. Learn more at www. com / en /.

Surveys 95

Surveys Best practices Analytics Feedback 95

Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. The analysts at Celent conducted their own evaluation of intelligent virtual assistant platforms as well, focusing in on the technology within the retail banking space. in the CX Technology category.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Eptica

MAY 16, 2018

Date: Wednesday, May 16, 2018 Author: Anne-Claire Bellec How artificial intelligence can transform your customer experience. Artificial intelligence is key to delivering the experience that today’s customers are demanding. Published on: May 16, 2018. These include: Personalization. Share this page on: Tweet.

Customer Experience 69

Customer Experience Chatbots Self service CRM 69

Upstream Works

NOVEMBER 30, 2022

What’s really needed is artificial intelligence (AI) capabilities that are built around these use cases. Intelligent Contact Routing to Self-Service. Intelligent Contact Routing to Subject Matter Experts. That’s an entirely different topic, however, and most websites have a long way to go in that regard.

Customer Experience 78

Customer Experience Chatbots Contact Center Morale 78

Eptica

AUGUST 23, 2017

Author: Vincent Giraud As I’ve discussed in previous blogs , consumers in Asia are leading the way when it comes to technology adoption, helping to drive rising expectations of the experience they receive from brands. Date: Wednesday, August 23, 2017 Instant messaging and customer experience in Asia. Published on: August 23, 2017.

Customer Experience 100

Customer Experience Chatbots Transportation Airlines 100

Beyond Philosophy

JANUARY 26, 2023

Joe has three categories for the answers: Time well-saved: was it easy, frustrating, complicated, or frictionless for customers? I have discussed Customer Science before, blending customer data, artificial intelligence, and behavioral sciences. We are the Three Amigos because we have all worked in this area for 20 years.

Customer centricity 195

Customer centricity Construction Education Customer Experience 195

JivoChat

MAY 10, 2022

If you don’t want to spend time having to take care of every detail of the website design, Wix ADI (artificial design intelligence) gives a solution to this issue. You will just have to answer a few questions, then, artificial intelligence will create a fully designed website with images and content built-in for you.

Real estate 75

Real estate Engineering Analytics Advertising 75

Eptica

MAY 8, 2019

Author: Pascal Gauvrit - CTO Artificial intelligence is one of the most-talked about topics in the world today, with stories about its benefits and potential negative effects continually cropping up in the news agenda. in Artificial Intelligence and currently heads up a team of machine learning developers at Gartner.

Chatbots 55

Chatbots Best practices Engineering Education 55

Beyond Philosophy

MARCH 31, 2020

But now, for certain product categories, if people get used to it, it will become the new norm. Not only are robots ‘naturally immune’ to human diseases but when you add the power of cloud computing and Artificial Intelligence (AI) they can improve their prediction accuracy with every test they make. Digital Everything.

Airlines 499

Airlines Healthcare Government Self service 499

Etech GS

AUGUST 9, 2018

Today’s world is strangely divided when it comes to views and belief systems involving artificial intelligence. The first popular opinion, with reference to modern technology, is that artificial intelligence equals something out of a science fiction or Marvel movie. This blog was first published on LinkedIn.

Chatbots 65

Chatbots Technology 65

AWS Machine Learning

OCTOBER 24, 2023

Follow the Artificial Intelligence category on AWS Machine Learning Blog to stay up to date with new capabilities and use cases for various AWS AI services. About the Authors Dhurjati Brahma is a Senior Systems Architect at T-Mobile US, Inc.

APIs 88

APIs Engineering Metrics Technology 88

Totango

DECEMBER 16, 2020

Incorporating artificial intelligence for smarter success solutions. Another of the most important new trends in customer success is the application of big data analytics methods powered by artificial intelligence. Optimizing customer experience with personalization. Reducing customer churn by detecting risk .

Journey mapping 71

Journey mapping Best practices Accountability Big data 71

AWS Machine Learning

JULY 11, 2022

Labeling the category configuration file. LiDAR can be divided into different categories, including scanning LiDAR and flash LiDAR. Label category configuration file – This file is used to specify your labels, label category, frame attributes, and worker instructions. Label the category configuration file.

Calibration 83

Calibration Engineering Automotive Technology 83

Nicereply

MAY 28, 2020

Human intelligence in customer service. Any Artificial Intelligence solution uses a particular set of machine learning algorithms for this purpose, called classification algorithms. ” category. You sit down and grab the next customer query in your Inbox. First thing, you read it and understand it. This is crucial.

Customer Support 92

Customer Support APIs Big data Personalization 92

Eptica

MARCH 22, 2017

Date: Wednesday, March 22, 2017 4 artificial intelligence concepts you need to know if you work in customer experience. It doesn’t solely apply to artificial intelligence, with many linguists analyzing the social, cultural, historic and political factors that influence language and how it is used by different groups.

Customer Experience 52

Customer Experience Chatbots Engineering Technology 52

Eptica

MAY 24, 2017

Gartner award recognizes our position as a leader of digital customer engagement platforms and our 3Cs approach: conversational and collaborative solutions based on artificial intelligence for the digital customer experience. Artificial intelligence is becoming central to customer experience. Share this page on: Tweet.

Customer Experience 48

Customer Experience Self service Best practices CRM 48

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Welcome to the ‘digital-everything’ era. AI tools are changing the way we analyze customer feedback.

Feedback 157

Feedback Analytics Multichannel Surveys 157

Pointillist

FEBRUARY 19, 2018

Artificial intelligence can be successfully employed to provide an intelligent, convenient and informed customer experience at any point along the customer journey. But in holistic, cross-channel journey analytics, the idea that touchpoints of a similar category will be the same across enterprises is an antiquated notion.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

Eptica

DECEMBER 20, 2017

Based on the topics covered in the Eptica blog that received the most interest, we’ve put together a top 7 posts from across 2017. Chatbots and bots - what they mean for customer experience Chatbots and artificial intelligence were the top CX technology story of 2017. Read all six key conclusions in the post.

Chatbots 48

Chatbots Multichannel Customer centricity Analytics 48

Totango

SEPTEMBER 22, 2022

Then we’ll look at five critical categories of SaaS applications and review some specific providers. To best understand where the different categories of tools fit, it’s best to look at the various stages of the customer lifecycle as clients progress from early prospects to mature customers. What Are SaaS Tools? Salesforce.

SaaS 71

SaaS CRM Advertising Analytics 71

Eptica

JULY 17, 2019

These work in complementary ways, as explained in this previous blog , Text analytics is an extremely powerful tool to uncover insights from unstructured data , such as open - ended comments , emails , chat and social media. Want to ensure agility through better customer intelligence? Find out more about vecko on our minisite.

Best practices 58

Best practices Analytics Feedback Banking 58

Eptica

JANUARY 30, 2019

New technology such as artificial intelligence can help here. Lack of customer intelligence Conversations are based on understanding what the other person is saying, and also any other factors such as tone of voice or how they are acting, and using that information to provide a relevant answer that moves the conversation on.

Self service 77

Self service Marketing Personalization Technology 77

Eptica

AUGUST 7, 2019

Author: Taoufik Massoussi - Product Manager & Head of AI Gaining real value from your Voice of the Customer (VoC) program requires not just collecting insight, but ensuring that all relevant teams across the business have access to this intelligence, and can then act on it. This is not always easy with traditional VoC approaches.

Best practices 66

Best practices Feedback Metrics Customer centricity 66

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. It can happen through small things, like automatically routing tickets based on their category, ensuring the right expert is always there to help.

Analytics 83

Analytics Customer Experience Management Surveys 83

Monet Software

MAY 27, 2020

Below are the top 5 sessions from our virtual event: AI and KM – From Knowledge Management to Knowledge Automation With artificial intelligence injecting new life into knowledge management, it is suddenly more relevant and necessary than ever. Want to start with what really resonated with our live attendees?

contact center workforce 83

contact center workforce Education Analytics Contact Center 83

Aspect

JUNE 18, 2018

The awards, which celebrate the year’s most innovative and influential contributors to artificial intelligence (AI) awarded Margot the winebot as the winner in its category. appeared first on Aspect Blogs. Curious how Margot “works” and what she is capable of? Have a look here.

Chatbots 54

Chatbots Consulting Consulting Technology 54

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. You might also find benefit in understanding your overall cloud readiness by participating in an AWS Cloud Readiness Assessment.

Best practices 121

Best practices Government Engineering Accountability 121

Aspect

FEBRUARY 2, 2018

For those of you who may not have heard of Sophia, she is a robot created by Hanson Technologies that combines robotics and Artificial Intelligence. appeared first on Aspect Blogs. What I’ve noticed in the past few months as Sophia has become more and more of an icon, is that people either love her or hate her.

Chatbots 70

Chatbots Technology Enterprise Contact Center 70

Noble Systems

JANUARY 30, 2019

To this end, we have grouped the top contact center trends for 2019 into these three categories: human, effortless and transformative. In Part 1 of this blog we will discuss the “Human” category trends. Part 2 will cover the “Effortless” and “Transformative” category trends.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). We’ve highlighted some of those stories on this blog and I’m generally bullish on companies that are working this angle.). I fully agree that successful deployments of AI-powered bots are happening.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Eptica

AUGUST 30, 2017

Author: Pascal Gauvrit Artificial intelligence (AI) has the power to transform customer experience, enabling brands to meet rising consumer expectations through tailored, high quality, relevant service that drives increased loyalty. Date: Wednesday, August 30, 2017 How text analytics delivers customer experience value.

Analytics 50

Analytics Customer Experience Chatbots Best practices 50

Momentum Telecom

JUNE 14, 2023

In this blog, we’ll explore the importance of security and best practices to protect your SD-WAN network. URL Filtering URL filtering enables network administrators to block access to specific websites and content categories, reducing the risk of malware infection and data leakage. What Is SD-WAN?

Transportation 52

Transportation Best practices Analytics Management 52

Stafford Communications

MAY 31, 2018

It’s this approach that earned us the “2018 Communicator Awards Distinction” in the business-to-consumer print advertising category. Stafford Wins 2018 Communicator Distinction Award Doing the same old thing doesn’t get you noticed. Being different does. Recognized for our creative work on behalf of Atlantic NeuroSurgical Specialists.

Healthcare 40

Healthcare Advertising Call Center Consulting 40

Aspect

MAY 31, 2018

This is essential to ensure customer retention as it improves the enquiry process by using automation and artificial intelligence to prioritise and filter requests, resolving issues that do not require a human representative. The post Cloud is key for the future of contact centres appeared first on Aspect Blogs.

Cloud contact 68

Cloud contact Chatbots Surveys Customer retention 68

Win the Customer

MAY 12, 2020

Over the passage of time, technologies like Artificial Intelligence , Internet of Things. Therefore, if you’re planning to explore the virtues of a business, it is advisable to unlock all such categories to offer eminent call centre services to your valuable customer.

outsourcing 128

outsourcing Big data Sales Chatbots 128