ShepHyken

JANUARY 25, 2019

Dr. Marlene Caroselli is an author, keynoter, and corporate trainer who writes extensively about education, business, self-improvement, and careers and has adjuncted at UCLA and National University. The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken.

Scripts 288

Scripts Education Best practices Personalization 288

JivoChat

OCTOBER 25, 2022

Nowadays, there are multiple ways how to monetize a blog. All the time you have spent on developing high-quality content, building authority in your niche, and conquering visibility can give you earnings in return. . You will need to analyze what are the most effective strategies to implement on your blog and make money with them.

Advertising 75

Advertising Sales Marketing Best practices 75

ShepHyken

NOVEMBER 25, 2016

This week on our Friends on Friday guest blog post my colleague, Ricky Nowak, shares a customer experience she had recently with a hotel that didn’t exactly go well. She is a Conference and Workshop Presenter, Executive Coach and Author based in Australia. It’s a great example of how not to give excellent customer service!

Morale 271

Morale Coaching Customer Service Customer Experience 271

ShepHyken

DECEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleagues, Thomas A. Stewart and Patricia O’Connell are the authors of Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight , published on November 29, 2016 by HarperBusiness, an imprint of HarperCollins Publishers. Shep Hyken . LOW ↔ HIGH.

Customer emotions 316

Customer emotions Management Banking Personalization 316

Peter Lavers

JANUARY 15, 2020

A recent blog on trust that was co-authored with Mark Hollyoake is highlighted in the article, and you can check out the other nineteen blogs/bloggers by clicking here. Please get in touch if you’d like Peter’s assistance with creating and improving a distinctive and profitable omni-channel 21st Century customer experience!

Customer Service 130

Customer Service Customer centricity Customer Experience CRM 130

ShepHyken

FEBRUARY 3, 2017

This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. Bell is a renowned keynote speaker and the author of several best-selling books. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken. Shep Hyken.

Customer advocacy 172

Customer advocacy Customer retention Customer Service Customer Experience 172

ShepHyken

OCTOBER 11, 2019

As a reader of Shep’s blog, I’ll assume you know you’re in the people business. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. is a professional speaker and chief experience officer at The Michelli Experience.

Technology 238

Technology Customer Experience Personalization Engineering 238

Eptica

JANUARY 5, 2021

Date: Tuesday, January 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Reviewing 2020 – our top blog posts from last year. Author: Pauline Ashenden - Demand Generation Manager As we move forward into 2021, now is the perfect time to review the past year, with all its disruption and challenges. blog post here ?on

Self service 104

Self service Marketing Management Customer Service 104

ShepHyken

SEPTEMBER 13, 2019

For any new issue faced, be sure to first test it in your own environment and then remember to author a knowledge base article so in future others are able to find answers to the problem without having to get in touch with someone. . Pointing customers to an article equips them with the information they need to address the issue themselves.

Customer Experience 271

Customer Experience Technical Support Self service Best practices 271

Cisco - Contact Center

MAY 11, 2023

With this acquisition, Cisco customers are… Read more on Cisco Blogs In 2020, Cisco acquired the cloud intelligence company ThousandEyes, Inc. which enables businesses to have a comprehensive view of their IT ecosystems.

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70

ShepHyken

MAY 19, 2017

Jay Baer , board of Advisors for ServiceGuru and one of the top social media consultants in the country and author of Hug your Haters, said it best that customer service is the new marketing. The post Guest Blog: Speed Saves Relationships appeared first on Shep Hyken.

Customer advocacy 183

Customer advocacy Consulting Consulting Customer Service 183

ShepHyken

SEPTEMBER 22, 2017

He is also a deeply experienced business leader, venture capitalist, top-rated keynote speaker, and author of four books, the New York Times bestsellers: Disciplined Dreaming and The Road to Reinvention, as well as his latest book, Hacking Innovation. The post Guest Blog: An Unlikely Business Makeover appeared first on Shep Hyken.

Wireless 202

Wireless Government Entertainment Airlines 202

ShepHyken

FEBRUARY 23, 2018

She is the international author of two books, Daily Enlightenments and The Art of Good Habits , holder of two patents, founder of Conscious Living Online Community , and an award-winning blogger. The post Guest Blog: 3 Key Principles for Customer Satisfaction appeared first on Shep Hyken. Read Shep’s latest Forbes Article: L.L.

Scripts 230

Scripts Employee engagement Customer Service Customer Experience 230

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ShepHyken

DECEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares 10 lessons learned from a poor customer service experience. Dianna Booher is the bestselling author of 47 books, published in 60 foreign language editions. As Dianna says, changing any of these dynamics can help elevate your customer service.

Customer Service 219

Customer Service Construction Personalization Management 219

ShepHyken

NOVEMBER 9, 2018

Virtual web assistants can help to monitor and maintain warehouse inventory levels, shipment tracking notifications, product return authorizations, and many other important aspects of database management. At the fundamental level, most organizations maintain a corporate blog and regularly contribute to its development.

CRM 235

CRM Enterprise Benchmark outsourcing 235

ShepHyken

OCTOBER 21, 2016

This week on our Friends on Friday guest blog post my colleague, Merrick Rosenberg, explains how important it is for salespeople to incorporate personality style into the selling process. He is the author of The Chameleon and co-author of Taking Flight!, Shep Hyken. two books about personality styles.

Sales 309

Sales Personalization Analytics 309

ShepHyken

NOVEMBER 30, 2018

Citing this proprietary research, Brian authors CMP’s series of special reports. The post Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals appeared first on Shep Hyken. Brian Cantor is the Principal Analyst for the Customer Management Practice. It Had Better Be!

Abandon rate 236

Abandon rate Journey mapping Average Handle Time Customer centricity 236

ShepHyken

NOVEMBER 11, 2016

This week on our Friends on Friday guest blog post my colleague, Andy Masters, shares a story that demonstrates the importance of doing a little something extra for someone with very little effort and time. The post Guest Blog: Create Amazing Impacts with 15 Minutes and 15 Dollars or Less appeared first on Shep Hyken. Shep Hyken .

Entertainment 281

Entertainment Morale Sales Personalization 281

ShepHyken

AUGUST 12, 2016

This week on our Friends on Friday guest blog post my colleague, Adam Toporek, writes about how important improvisation is in frontline customer service. He is the author of Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick ® blog.

Customer Service 221

Customer Service Scripts Consulting Consulting 221

ShepHyken

MARCH 16, 2018

Dr. Marlene Caroselli is an author, keynoter, and corporate trainer whose clients include Lockheed Martin, Allied Signal, Department of the Interior, and Navy SEALS. The post Guest Blog: You Serve Customers? Have him or her report afterward on the very concerns or goals you and your team may be trying to improve. Is your light on?

Customer centricity 192

Customer centricity Personalization Customer Service Customer Experience 192

ShepHyken

JULY 8, 2016

This week on our Friends on Friday guest blog post my colleague, Mike Schoultz shares a few customer experience stories that demonstrate how companies have handled customer experiences, some well and some not so well. Clearly this service staff did not have the decision making authority for creating good customer experiences!

Customer Experience 189

Customer Experience Marketing Personalization Management 189

ShepHyken

NOVEMBER 2, 2017

Author Bio: Gemma Baker is the Marketing Executive for UK chat box for website provider , Click4Assistance, with a range of digital knowledge within PPC advertising, SEO practices, email campaigns and social media. The post Guest Blog: How Your Competitors can Improve Your Customer Service appeared first on Shep Hyken.

Customer Service 192

Customer Service Advertising Scripts Feedback 192

ShepHyken

JANUARY 12, 2018

From clients and customers commenting on our blog. Limited employee authority. The post Guest Blog: Customer Service Role … Avoid these Myths on Customer Service appeared first on Shep Hyken. Check out our thoughts on customer focus. We often get questions and comments on delivering great customer service and experiences.

Customer Service 236

Customer Service Scripts Customer Experience Personalization 236

ShepHyken

JANUARY 4, 2019

He is the author of How We Did It. Read Shep’s latest Forbes article: Happy New Year: It’s Time to ‘Start Over’ The post Guest Blog: How to Build a Comprehensive Onboarding Module for Customer Service Training appeared first on Shep Hyken.

Customer Service 194

Customer Service Calibration Feedback Sales 194

Natalie Petouhof

JUNE 27, 2022

In today’s episode, Ebony Haywood chats with Dr. Natalie Petrouhoff, author of: “Empathy In Action” Ebony Haywood is a writer, teacher, and energy healer who helps people unblock their creative flow and generate solutions for their personal and professional lives.

Personalization 52

Personalization 52

Customers That Stick

JULY 13, 2018

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Customer Service 134

Customer Service 134

ShepHyken

SEPTEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleague, John Smart, explains the leadership term VUCA and how it can relate to customer service. He is the author of PROUD – Achieving Customer Service Excellence. Shep Hyken. In a previous article I described the difference between customer management and customer leadership.

Customer Service 174

Customer Service Consulting Consulting Marketing 174

ShepHyken

AUGUST 26, 2016

This week on our Friends on Friday guest blog post my colleague, Doug Sandler, busts some popular customer service myths. Doug is a speaker, author and blogger specializing in exceeding service expectations and he can prove to you why nice guys (and girls) finish first. I am a big advocate of the policies and procedures myth!

Customer Service 0

Customer Service Airlines Government Consulting 0

ShepHyken

MARCH 2, 2018

I recently came across an article where the author very aptly noted that “retail moves at the speed of culture.” The post Guest Blog: Why Luxury Retail KPIs and Incentive Schemes Need a Makeover appeared first on Shep Hyken. It’s easier, faster, and sometimes cheaper for consumers to conduct a transaction online.

Sales 198

Sales Employee engagement Technology Customer Experience 198

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog. Lincoln Murphy is a leading customer success consultant, keynote speaker, and author. Intercom Blog. Intercom has an amazing blog that is dedicated to customer success.

SaaS 64

SaaS Customer centricity B2B Best practices 64

ijgolding

SEPTEMBER 19, 2016

It does not matter who you are; where you have come from; how prominent your education was; what your job title is; how much you are paid – EVERYONE must understand the need to EARN authority within their business. Since that time, EARNING authority has become a core element of my personal strategy in any situation.

Customer Experience 85

Customer Experience Education Personalization Marketing 85

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. In the next blog, we’ll discuss how to make those roles more strategic.

Contact Center 122

Contact Center Self service Analytics Banking 122

Enghouse Interactive

OCTOBER 21, 2020

AI Makes It Possible (Blog Series). Blog #4 of 4 The MORE you know. From an interpersonal relationship perspective, they expect trust, transparency and the authority to do what is best for the customer and the company, in equal measure. Key Learnings from Kate Leggett and Steve Nattress. The more YOU KNOW. .

Self service 76

Self service Contact Center Benchmark Chatbots 76

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Author: Anne-Claire Bellec - Marketing Director As we come back to work after the holiday season and settle into 2019, it’s a good time to review last year and what we’ve learned.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

Contact Center Pipeline

OCTOBER 8, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Dick Bucci is Principal of Pelorus Associates, a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books and blog posts.

contact center solutions 290

contact center solutions Contact Center Marketing Call Center 290

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Published on: January 09, 2020. Avoid these Five CX Leadership Traps!

Customer centricity 65

Customer centricity Self service Marketing Customer Experience 65